Thank you for your patience and welcome to the Community Forums!
I can definitely understand the inconveniences of not being able to see your account information. I have sent you a private message to reply to, from our @CommunityHelps, you can click here to access your inbox or click here to learn more about our Private Messaging system.
Hello, I opened a new account with Rogers last week. But the CSR had misspelled my name initially. So I asked to correct it a few days later. It was done, but I can longer access My Wireless Usage section on MyRogers website since although I tried it on different computers. I get the following message:
"Sorry, we’re unable to retrieve your wireless service details at the moment. Please try again later, and thanks for your patience as we work to fix the issue."