ZTE Rocket Hub Admin Hangs

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rkw
I've Been Here Awhile
Posts: 2

ZTE Rocket Hub Admin Hangs

Whenever I try to make admin changes to my RocketHub, for example, upgrade the firmware, change some WIFI settings such as the password, the admin interface hangs. I can't even get to the Advanced page for firmware.

 

I still have internet, so I am properly connected to the router.

 

If I look at the Chrome console, it appears to be looping, there is a continuous stream of logs with the same javascript error. I suspect there is a bug in the admin interface. I can't upgrade the firmware before it hangs.

 

I called Rogers and they want me to go back to the store and exchange it, but, I just bought it a year ago and I suspect there is no hardware problem. 

 

Anybody have suggestions. 

RogersCorey
Moderator
Moderator
Posts: 1,509

Re: ZTE Rocket Hub Admin Hangs

Greetings @rkw!

 

Are you attempting to update it with custom firmware? If so, please understand that we do not officially support updating the hub with custom firmware.

 

In a situation such as this, I would recommend swapping the device if a factory reset does not resolve the issue you're currently experiencing.

 

Regards,

RogersCorey

rkw
I've Been Here Awhile
Posts: 2

Re: ZTE Rocket Hub Admin Hangs

No. I just want to get to the latest. That's what the support person was trying to do with me. The support person said this won't be swapped for free.

RogersCorey
Moderator
Moderator
Posts: 1,509

Re: ZTE Rocket Hub Admin Hangs

Understood, thank you for clarifying @rkw!

 

We'd be happy to take a closer look to see what is going on! Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey