That is very odd as I did it just a week or so ago. Sounds like you got a Tech that didn't want to help. I know they do this as I have a 5 dollar extra charge that they are billing me. It was the tech that even said that oh we actually only charge 5 dollars now for this service. I find it hard to believe that it was just cancelled. My port forwarding working fine and my public IP is still working fine. Did you talk to the speciality Tech person. If you just call the regular tech support they cant do it. They have to forward you to the "experts". I would call back and call BS.
yeah first thing I tried to do was to escalate the call but was given referrece to a third party cloud /IT co that would help me with this......very annoying as I hit this issue in clients houses all too often.
What is the code that needs to be added on the account to be able to use the ltepublicip.apn (or ltestaticip.apn)? The rep I just spoke to there are a whole bunch of codes associated with Public IP access, we tried couple but my phone wasn't able to establish data connection with either. The rep said codes are too many for us to try one by one... and I agree.
i used ltestaticip.apn for profile name and apn
i am paying 5$/month for a static ip adress
the connection was sucessfull
I called rogers support a couple days ago to get a static IP for my internet as I need it for work and support gave me an IP address (which I wrote down) and told me that is my new static IP. Support said that all I need to do is enter it into my rocket hub. I had a look through all the rocket hub settings and have no idea where I'm supposed to enter this IP. My IP address still changes constantly which is making doing work troublesome.
Good evening @Sparroo,
Thanks for your post and welcome to the Rogers Community! During these challenging times, making sure you can carry on with your work duties from home is key. I understand the inconveniences generated by this situation. We certainly want to try and help you resolve this situation, if it hasn't been yet.
Looking forward to your PM!