03-22-2014
05:08 PM
- last edited on
04-02-2015
01:40 PM
by
RogersEugene
Hi, I spent hours on the phone getting transfered from departments to departments and after finally getting my Public IP, the technical guy made me add a different APN setting, ltepublic.apn in the router's settings. Unfortunately it doesn't work and now he put a ticket in the system and he's not even sure if he got the apn address right.
I need my public address for my remote dvr and I can't do that unless this get fixed.
I was wondering if anyone was familiar with this and knew the apn address or how to set it up properly? I would greatly appreciate any help, thanks.
***Edited labels***
03-23-2014 12:51 PM
03-24-2014 02:32 PM - edited 03-24-2014 02:33 PM
yea I tried that with the rogers guy but it didn't work. I didn't get a static IP, just a public one. Apparently they don't offer static ip unless you have a business plan with them. I tried ltepublicip.apn, ltepublic.apn, publicip.apn, vpn.com and staticip.apn as well as ltestatic.apn.. The guy confirmed its activated on my account and he doesn't know why its not working. He put in a ticket and I should get a reply within 48 hours..
04-30-2014 03:19 PM
Any luck with this? I have the same probem.
05-08-2014 10:03 AM
The correct APNs are the following:
Public IP (dynamic): ltepublicip.apn
Public IP (static): ltestaticip.apn
I think the second is offered only to business customers but I don't work in customer care so I am not fully aware of the eligibility rules.
06-10-2014 09:09 PM - edited 06-10-2014 09:11 PM
The APN you want if you have LTE speed and have payed for a Public IP address is lteinternet.apn
I love how we have to pay for a public IP address btw, such a cash grab!!!
Assumming you know how you change settings and such, if you do this and it does still NOT work, you need rogers to take the public ip OFF your account and then put it back on again. I used to use the old W35 Hub and had a public Ip for it but when i got the ZTE and LTE speed came in my area it would not work right. After a month of myself and the tech guy talking back and forth, we finally figured it out (your welcome rogers!) and the answer was what i mention above.
Hope this helps
06-11-2014 08:41 AM
@Martigan wrote:The APN you want if you have LTE speed and have payed for a Public IP address is lteinternet.apn
The APN lteinternet.apn is the general purpose APN for Rocket Sticks and Rocket Hub. It provides LTE connectivity with in a private address space. All traffic is carrier through our carrier grade NAT platform before reaching the Internet.
The proper APNs for LTE public IP are the ones mentioned in my previous post.
Public IP (dynamic): ltepublicip.apn
Public IP (static): ltestaticip.apn
The first one is for a public IP dynamically assigned at session creation. Every time you start a new session, a new IP (public) will be assigned to your device. The second one is for a reserved IP address (always the same).
I do not know the eligibility rules for these addons however (might be restricted to business customers).
08-17-2015 03:30 PM
11-06-2015 11:31 PM
You need to have IT verify your acct has been set up to do get a Public IP address. It is now 5 dollars per month. Once this is done you go in APN setting and hit add. First box usually says Rogers LTE don't choose this or it will revert back to your normal setting. Pick a name for the setting like Public. Type in ltepublicip.apn for APN setting everything else can be left blank. Hit save. Now you have to set connection to manual and then need to disconnect from internet.( on home screen of router). Once you are disconnected go back to APN screen and now choose your "Public" Apn you set up and then it save as default. Now go back and reconnect on main page. You then can go back and put connection type to Automatic. If you go back to APN you will see you now have choosen "Public" setting and you will have your public APN now available. Confirm by going to whats my IP address and you will see it now matches what is on your router. The problem is typically Tech support doesn't realizes you have to go to manual setting and then disconnect before you can choose your Public IP address as default. I found this advice on some UK blog. Worked perfectly took 5 min to set up.
11-12-2015 12:09 PM
I tried this and it didnt work, apparently the service has to be deleted and then re-added sometimes..tech support now recommends a 3rd party service now as they dont support port forwarding or anything......nice!