Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 4

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

I run a raspberry PI to monitor my traffic and control network traffic. It's free and 100 times more powerful then an app.

 

Monitoring isn't the issue in my opinion... The extreme cost and no options to scale a "Heavy use" data plan  to something that actually allows us to use the internet as if we are in 2018... not 2008.

 

 

I Plan to Stick Around
Posts: 18

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

Kampkand...

 

Unfortunately Networx doesn't provide an Android or Apple App for smartphones or tablets but it does give you the option of monitoring your router instead of one device.

 

 

I Plan to Stick Around
Posts: 29

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

That’s interesting as well. I will look into that as well.

I agree, I don’t know how they can classify it as “heavy usage “ when the new plan is only 5 GB!!

And yes it is 2018!! Wake up Rogers!!!
I Plan to Stick Around
Posts: 23

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

It appears as though rogers is pricing itself out of the mobile internet market.

Alright then goodbye.

I've Been Around
Posts: 1

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

I am in the heavy flex plan and also reach or exceed 100gb often.     I also have no reasonable alternative.   I have spoken in depth with Rogers (in 2017) on higher than 100gb plans and was told it was a bandwidth issue with the towers.   I can imagine the 10gb for $60 cell phone plans didn’t help matters.     I was also told to keep checking for future changes to plans and alas 100gb has increased from $145 to $240.     Not what I was hoping for.     

I can only hope that 5G and wireless to the home (WTTH) are in the near future.   Bell has already announced trials.   Lets hope Rogers annouces something soon too.   

 

I Plan to Stick Around
Posts: 23

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

For the last 12 months our family has stayed under 50 gb per month keeping our bills at $110 on the old heavy usage plan. One exception was a month when we used 53 gb and paid $145. An extra $35 for 3gb. Astonishing and deceptive since did not find out about the overage until it was too late. Too the point

In total for the 12 month period I paid $1320 (110×12) for 600gb(50×12). Had I lived in a city I could get the low end rogers ignite for $96 per month with unlimited usage. With that I could use 600gb without extra charges every month.

1320 for 600gb verses 96 for 600gb. 

Just demonstrates how much more we pay for rural service. I am also betting we are such a small percentage of the market that giving us more bandwidth for less money would be marginal. 

Nope! Instead they put the price up for new users. Hard to be a loyal customer when the loyalty only goes in one direction. 

I've Been Around
Posts: 1

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

I have had a Rocket Hub since Nov 2012 and paid the exact same $60/mth for the same initial 5gb. The huge difference is that there were no flex “heavy” plan at the time, so my flex plan only went up to 20gb and then I was charged for every additional gb. Around 2014 when my children started using more internet, I complained to Rogers of their flex plan not being large enough for the evolving technology at that time. In 2015, they finally came up with their flex heavy plan which I found out about only a few months after it being launched, because of course they waited for customers to call them asking to switch to the much better plan. Why did they actually call it flex “heavy” when all you get is only 5gb of usage with the initial $60...go figure!!! Last year, I complained again telling them that the 100gb was not large enough any longer to accommodate my family of 4 as my children keep on using more internet as they get bigger. I also complained about the fact that I was still getting only 5gb for that same initial $60. My cellular plan options had sure gotten larger and better for the same amount of money, but not the Hub? But I guess Rogers don’t care about their customer’s need as they decided to go the opposite way and have now made a 100gb usage about 65% more expensive! I don’t know of any other company raising their products/services that much at once. A landlord sure ain’t allowed to raise rent that much in a year. Isn’t there a law that would restrict a company from being able to do so? They are fully taking advantage of us people who live in a rural area with no other options. I could certainly use dial-up or satellite internet, but they don’t work much according to the reviews. And a company like xplornet who actually provides some of their customer with LTE internet and 500gb of data for only $110/mth... but of course I don’t have that service available to me either. Rogers is fully aware about all the restrictions of living in a rural area and abusing their power. Quite the shame for a company that makes billions every year!!!
I've Been Around
Posts: 1

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

I pay 350 a month for Rogers Hub. I can't get regular internet where I am without spending money on building a higher tower on my house. It is gouging and taking advantage. Internet is a necessity when you work from home and I am dependent on internet for my livelihood.

I've Been Here Awhile
Posts: 4

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

 Still here emptying my wallet monthly for an insanely expensive service.

 


Any updates on new plans that give users a fair $ per gb?

Moderator
Moderator
Posts: 106

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

Hello @user123321,


I am also constantly on the hunt for ways to save a little extra money. I know how fast costs can add up, especially when it comes to using mobile internet! 


I'm afraid there hasn't been much change to the plans that are available for Rocket Hub users and you can find the current options by clicking here. Feel free to check Rogers.com from time to time for any changes to the plans in the future.

 

As a way to help keep track of where you're at each billing period, you can login to your MyRogers account online or through the app to view your data usage. 

 

With this being said, we really appreciate your feedback and will pass it along!!


Kind regards,
RogersLaura

Topic Stats
  • 33 replies
  • 3359 views
  • 32 Likes
  • 14 in conversation