Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

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I Plan to Stick Around
Posts: 18

Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

I am on the last day of my billing cycle and I wanted to check my online data usage.

I discovered that there is no more Flex Heavy Data Plan for my Rocket Hub.

I am shocked!

Does this mean that my flex Heavy Data Plan has been changed behind my back without notification?

Very upset.

Doug

 

 

 

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Moderator
Moderator
Posts: 642

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

Hello @gdmaclew,

 

Welcome to the Community and thank you for your post.

 

Unexpected changes can definitely be a frustrating experience. We would have to review your account to see if there are any changes made to your current plan. The features vary depending on the plan you currently have. Since the forums are a public platform, I would recommend you to PM us @CommunityHelps and we'll be happy to review the account for you.

 

Just as an FYI for users such as yourself who rely on a rocket hub for all online access you may want to look at our new Fixed Heavy plan.  

 

Looking forward to hearing from youRobot Happy!

 

 

 

RogersZia

I Plan to Stick Around
Posts: 18

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

Why would I even consider the Fixed Heavy Plan when it is much more expensive that the Flex Heavy Plan that I am on now?

Is this the kind of advice you give to all your clients?

I have been assured that my current Plan will not be tampered with as long as I am on it.

 

I Plan to Stick Around
Posts: 31

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

It would be useful if a moderator would confirm that our data plans will NOT be changed from Flex to Fixed without the customer's consent.  

Moderator
Moderator
Posts: 1,703

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

Hello @gdmaclew & @gwmacdonald,

 

Thank you for your contribution to the Community. We value your feedback very much!

 

As confirmed to @gdmaclew by one of our representatives, your grandfathered plan will not be changed without your consent. As long as you remain on your current plan, you will have the ability to keep it.

We will only change your plan if you ask us to do so.

 

The new plan would be applicable to anyone activating a mobile internet service after its launch.

 

Hope this helps!

 

RogersMaude

I Plan to Stick Around
Posts: 18

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

Thank you for informing the Community Maude.

 

I've Been Here Awhile
Posts: 4

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

This is very discouraging to hear that these new plans are even more expensive then the quite old Data Flex plans.

 

Our usage is anything but "heavy".

 

No Netflix, 240p youtube, no downloading... heavily restricted use and we are still constantly breaking our maximum 100gb data cap.

 

Our bills are often well over 200$... and even hit 600$+ when we downloaded 192gb over the holidays. 

 

This new plan is going backwards... very unfortunate.

 

I Plan to Stick Around
Posts: 76

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

RogersMaude, thanks for confirming we will remain on our existing Flex Heavy Plans, and thank you gdmaclew for bringing this to our attention.

 

Still, it is disconcerting to see the increase for new customers.  For many rural dwellers like me, cell-based internet is the only available option and I imagine the increase will cause real hardship for some people.  We are just two retired people in our household so we manage to stay under the 50 GB monthly rate step by watching Netflix at the lowest quality and YouTube at 360p.  If forced on to it, the new plan would raise our monthly bill by $50.

 

Reasonable internet capacity is a necessity in these times and I wish the CRTC treated it that way rather than allow large providers to charge what the market will bear rather than provide an essential service for a reasonable profit.

 

I have always had good service from Rogers' support staff and appreciate having a good, reliable option to meet our needs. Still, I wish the large providers' top management would put more focus on customers' concerns and less on maximizing profit.

 

Thanks again for clarifying the new plan for us.

 

I Plan to Stick Around
Posts: 69

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

This is interesting. I tried to log in today to check my plan. Usually I just give my ID and password and get right in. Today I was given a totally grey screen with no access to anything. This has never happened before. I actually had to go next door and use my neighbour's computer which uses Google Chrome (my computer is a Mac and uses Safari) and got in just fine. I am wondering if it is me that is blocked (they don't want me to get in and change my plan to a more affordable one) or they have decided to block all Macintoshes running Mac OS 10.13.3. Is anyone else using a Mac having this problem with logging in to MyRogers?

I Plan to Stick Around
Posts: 29

Re: Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

I have to agree with you!! We are a family of 6, with 4 school aged children, and we go over all the time. There is no steaming at all from us, there is absolutely no way that we could ever do this with only having 100GB. All of my children’s homework has to be done online!!

This is totally going backwards, and an even bigger money grab from Rogers!! I can’t believe that a company that has total disregard for their customers feedback, can still be in business!!!

If anything I need a lot more data, not a fraction of what this new plan is offering. If I wasn’t stuck, having to use anything from Rogers, I would be gone!! This is absolutely unacceptable!!! We as consumers need to stand up to this kind of gouging!!
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