Welcome to the Rogers Community Forums and thanks for your post!
Slow internet can be pretty frustrating. I'm not seeing any reported issues in that area. Do you have a Rogers smartphone or an unlocked phone you can pop a Rogers SIM card in to see if it is also experiencing degraded speeds as well? Also, have you attempted to reboot the Hub?
Thank you for the update; did the tech support provided you with the steps on how to update the software? Feel free to reach out the support anytime for further assistance. Thank you for your patience.