Very slow data/internet 5mbs download usIng rocket hub

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I've Been Around
Posts: 1

Very slow data/internet 5mbs download usIng rocket hub

Extremely slow internet north of Sicamous bc probably Aline Hill tower.  Was fine only a couple weeks ago.  Do I need to call support?

 

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Moderator
Posts: 151

Re: Very slow data/internet 5mbs download usIng rocket hub

@Mark061,

 

Welcome to the Rogers Community Forums and thanks for your post!

 

Slow internet can be pretty frustrating. I'm not seeing any reported issues in that area. Do you have a Rogers smartphone or an unlocked phone you can pop a Rogers SIM card in to see if it is also experiencing degraded speeds as well? Also, have you attempted to reboot the Hub?

 

Regards,

RogersTim

I've Been Around
Posts: 1

Re: Very slow data/internet 5mbs download usIng rocket hub

I was told the sudden slowness is due to the software being out of date on my rockethub. I have not yet figured out how to fix that.
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Posts: 1,541

Re: Very slow data/internet 5mbs download usIng rocket hub

Hello, @User98653.

 

Thank you for the update; did the tech support provided you with the steps on how to update the software? Feel free to reach out the support anytime for further assistance. Thank you for your patience.

 

Cheers,

RogersMoin