Thanks for joining the Rogers Community! As many of us are now working from home using a Virtual Private Network software, it can be helpful to know how to start troubleshooting some common issues.
First, check to make sure no one else at home has launched a game download, or is uploading video to a platform like YouTube, or performing any other network-intensive task that may be taking over your connection. Consider asking others at home to wait until later to do these things. Have you tried to contact your workplace’s IT support team or VPN provider to see if there are any issues or restrictions on the service?
To customize your device or view important messages about your device and data usage, use the configuration page.
1. Make sure the connection between your devices is active (either by cable or Wi-Fi).
2. Launch the Internet browser, and then enter http://192.168.0.1 (or other IP if you have changed it from the default) or http://rogers.rockethub directly into your browser address field and use “admin” as your login.
3. Click Settings > Advanced > Router
4. Then, enter VPN Settings.
If this does not help, please elaborate on the nature of the issue you're experiencing as well as the troubleshooting steps you've tried so far. Thanks!