What a great question! As long as you remain on a Share Everything plan with a Regular Consumer account type and keep your existing Rogers Smart Auto add-on active on your account, then you should be able to maintain the service. Keep in mind that a compatible smartphone and car is still necessary for the service to work.
If you were to move to a Non-Consumer Regular account type or change to a Non-Share plan or a Non-Consumer Share Everything plan, then you will no longer be eligible for the Rogers Smart Auto service and add-on.
I am not sure why your two Smart Auto devices were disconnected without your knowledge, but I would strongly recommend that you get back in touch with our Rogers Smart Auto Support Team to find out the status of your pending ticket and see if they can get you an update on that. If they are unable to provide some answers, see if they can escalate your ticket. Here are the phone numbers for the various avenues of support for this service:
Rogers Smart Auto Support Team:
1-844-896-5223 (English and French)
Monday to Sunday: 7:00 a.m. – midnight (ET)
Rogers Smart Auto for Business Support Team:
1-833-768-2886 (English and French)
Monday to Friday: 7:00 a.m. – 8:00 p.m. (ET) Saturday and Sunday: 8:00 a.m. – 5:00 p.m. (ET)
Either of these departments can transfer you over to our dedicated Technical Support team if needed.
For more information on this service and to find answers to other questions you might have, please feel free to check out our Rogers Smart Auto FAQs.
Laura, any response for the others of us who are getting up to hundreds of messages from our Smart Auto devices that we didn’t get until this summer? The FAQs you mreferenced are of no help, and another person noted that the psupport desk wasn’t either.
I truly wish I had more answers for you at this time as I'm sure you'd like to see the matter resolved sooner, rather than later! 😫
As per my previous post, your best bet would be to reach out to our dedicated support team who handle all Rogers Smart Auto questions and concerns to see if they can provide some more information and/or to have a ticket submitted for you if not already done.
I, have over the past couple of weeks, keep receiving a notification saying "Service Message" that will not stop appearing. There isn't anything wrong with the car mechanically, ie there is no specific notifications registering, and it says the car is fine. I have also used an OBD reader to check for faults and there is none. After a day of driving there is hundreds of notifications, and this is quite annoying.
As a frequent user of this service, I can understand how frustrating it must be to become inundated with all of these Alerts. It really makes it hard to know when something important is actually happening.
We have a team of specialists that support Rogers Smart Auto and should be able to find a solution for you. You can contact them Toll-Free by calling 1-844-896-5223, they are available from 7:00 AM - Midnight (EST) Monday to Sunday.
Be sure to let the Community know once you get this matter resolved as it will help future users with similar issues.