cancel
Showing results for 
Search instead for 
Did you mean: 

Rocket Stick Connection Issue

asdfge
I've Been Here Awhile

Never had this issue before:
“the connection was terminated by the remote computer before it could be completed”

This happens as soon as I hit the “connect” button. Any workaround?

 

 

 

***Edited Labels***

4 REPLIES 4

Re: Rocket Stick Connection Issue

RogersZia
Moderator
Moderator

Hello @asdfge,

 

Welcome to the Community :)!

 

When did you first notice the issue? The error you're mentioning is often related to VPN issues.

 

Have you tried to connect any other device to ensure it's not a device specific issue?

 

Just need a little bit more info to assist you further.

 

 

 

 

RogersZia

Re: Rocket Stick Connection Issue

asdfge
I've Been Here Awhile
No, haven’t had this problem before on our old computer. But we are now trying this on a different laptop

Re: Rocket Stick Connection Issue

asdfge
I've Been Here Awhile
What information do you specifically require?

Re: Rocket Stick Connection Issue

RogersAndy
Retired Moderator
Retired Moderator

Some further information that would allow us to assist:

 

Is the rocket stick working on another device?

Were you getting the same error?

Has there been any change on the device having the issue?

When was the last time it worked?

Has there been any account changes?

Does your device have a firewall installed? Have you tried testing with it disabled?

Have you spoken yet to technical support? If so, what was determined to be the cause?

 

Thanks!

 

@RogersAndy