Any update on your overage woes?
So get this. I’m on Rogers flex heavy. I use like 200-250GB a month. Short version I had an agreement that my overage would cap at 50$. Insisted to have it written in my account notes. Because I stated to the agents multiple times on the phone... “so this is basically unlimited for 195$ plus tax.” They agreed and claimed to write it on my account file. 145$ for 100GB and 50$ of overage. This worked for 10 months roughly.
Second part of this story, hang in for me... I do tech support for my next door neighbor. Got him on flex heavy, he didn’t have the same agreement. He loves Netflix and uses it a lot. He watched over 200GB of Netflix last moth. So without notifying him, they shut his service off. He calls me, I identify that he’s been cut off. He calls Rogers angrily. Explains the deal that I get. Says he wants the same.
3rd part... About 1 minute after his angry call with Rogers tech support ends... the LTE service off the tower across the street goes out for our entire neighbourhood for 2 days. My next bill, after 10 strait months at 195$ plus tax.... 475$. Now the office of the president is investigating whilst trying to explain to me that this is NOT how overage works (50$ max). I said, tell that to your retention agents that agreed to it. Still under investigation, I will update after in this thread. Shady shady bad bad business.
Please expand Rocket Hub Internet Flex Rate Data Tiers
I live in what I'd call a semi-rural area (about 8 minutes drive outside the small town of Carleton Place Ontario). The only reliable internet service I can get for my home is by using the Rocket Hub on Rogers' wireless network but the 100GB maximum tier is too low and each month I am going beyond it and into the $5/GB range. Can Rogers please add more tiers above 100GB to the Flex Rate system. Consider adding tiers that go up to 200GB; for example, 125GB, 150GB, 175GB, & 200GB.
Can someone in Rogers please respond to this; the 100GB tier must be increased. I've called Rogers 3 times since the COVID-19 / mandatory work-from-home situation started to ask for help with this matter. I've been offered bonus data and discounts to mitigate this problem but I still foresee an upcoming $440 bill for my internet because my wife and I must work from home and my children must attend school remotely. Rogers please help.
Agreed higher tiers at reasonable prices, or some form of unlimited would be incredibly helpful.
Can you activate old phone to use as a hot spot? Or is a mobile stick better?
Welcome to the Rogers Community and thank you for your first post! We hope you've been keeping safe and well! 🙂
In answer to your query, I think you'd have to weigh out your options to determine what would be best for your individual needs. You would want to take into consideration things like budget and usage. To help you make a more informed decision, here are some of the options we have available:
You may purchase a Rocket Hub/Mobile Hotspot outright, for $0 down on one of our financing plans OR bring your own Rocket Hub/Mobile Hotspot/Rocket Stick. Then, you'll need to activate a new line with one of our Mobile Internet Flex Rate plans. We offer light, heavy, and super heavy coverage options depending on your needs. You may CLICK HERE to view the device pricing/financing and plan options available.
If you already have a shared talk, text and data plan with an existing Rogers wireless device, you also have the option to activate a new line with your Mobile Hotspot/Rocket Stick (Rocket Hubs do not qualify) and SHARE the existing wireless data plan for $10/month + taxes.
As an alternative, you may activate a BYOD line with an existing cellphone on one of our Rogers Infinite plans (starting as low as $75/month (plus taxes) for 10GB) and try using it as a hotspot as you've mentioned. You may CLICK HERE to view our Rogers Infinite price plan options.
I hope this helps you with your decision on which direction to go in. 👍