Mobile Internet MF275R Rocket Hub

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Moderator
Moderator
Posts: 1,703

Re: Mobile Internet MF275R Rocket Hub

Thank you for your reply @kzj78!

 

We appreciate the additional information provided in your last post.

If the Router Settings are greyed out, try to Disconnect (in the ZTE Control Panel), then go to Router Settings and Reconnect.

In order to change the internal IP, you would technically have to fo through the following steps:

 

First, log into the ZTE Rocket Hub and access the Home page of your router.

To change your LAN IP Address, the address you see when inside your home network, click the choice along the top of the page labeled Settings.

A new page comes up with a list of links along the left side of the screen. Click the option of Advanced, then Router.

 

You should now be on the LAN Interface Setup. Enter your new IP Address you have picked out for your router in the box labeled IP Address. It’s recommended to use an address such as 192.168.1.1 or 192.168.0.1

Everything else on this page should remain as it is. The Subnet Mask should be at 255.255.255.0 and the DHCP Type should be enabled.

Click the Apply button when you are finished.

 

Let us know if you need further assistance!

 

RogersMaude

I've Been Around
Posts: 1

Re: Mobile Internet MF275R Rocket Hub

But what is the admin password?
Moderator
Moderator
Posts: 1,248

Re: Mobile Internet MF275R Rocket Hub

 

Hello, @torontobillbake

 

Welcome to the Rogers Community Forums! Smiley Happy

 

I appreciate posting your query in the Community. The default credentials should be listed in the manual or the product sticker, however, the default password is "admin".

 

If for any reason you are not able to log in, you can do the factory reset. On the right side of the hub next to the SIM card slot, you should see the "Reset Button". Hold the button for a few seconds to factory reset the hub. Please do remember, when you do the factory reset you have set up your WiFi network again. 

 

Cheers,

RogersMoin

I Plan to Stick Around
Posts: 10

Re: Mobile Internet MF275R Rocket Hub

Rogers Rocket Hub ZTE MF 275 R Bandwidth Speed decays over time

 

Hi Folks,

 

I have been tracking my RocketHub speeds for the past 6 months.

I have a MF 275 R with MF275RUIV1.0.8 Software revision and MF275R1.0.8 firmware.

 

Normally I see 25 Mbps down load and 5 to 10 Mbps upload.

However over the span of two to three weeks, this decays to 3 Mbps download and 4 to 5 Mbps upload.

 

I discovered that I have to reboot and it recovers back to the higher speeds.


Looks like a OS issue on the device ???

Are there any patches / updates for these devices ?

Does anyone else see this behavior ??

 

Thanks

Community Specialist
Community Specialist
Posts: 319

Re: Mobile Internet MF275R Rocket Hub

Hello @dalexopoulos,

 

Thanks for sharing your query with the Community!

 

Is this decay happening usually with one particular device or have you tried connecting other devices? 

 

I'll tag in a few of our Resident Experts for more suggestions. Community, please feel free to share your thoughts!

 

@gp-se @Datalink @Gdkitty, any suggestions?

 

RogersShaun

I've Been Here Awhile
Posts: 2

Re: Mobile Internet MF275R Rocket Hub

Hi all!

I am hoping you can assist me with this issue I have been having.

 

This only started over the last week or so and nothing has changed with our router. We are using a Rogers Rocket Hub which is 20mbps down and 5mbps up.

 

I first noticed an issue when trying to login to Fortnite. I experienced issues such as "cannot connect to server", "server failed" and an odd one where it said my PS4 licenses could not be verified. I chalked it up to server issues with Fortnite. I checked their forums, subreddit ect and there were no reports of any issues.

 

I then did a network connection test through the PS4 and weird results perused. Almost every time I did one, I would get different results ie. NAT failed and then the next time it would PlayStation network failed. A couple times my Obtain IP Address failed.. meanwhile, I can check my friends list, access my profile and all seems normal ect.. (https://imgur.com/lvVkr2A) I even logged into Destiny and was able to successfully play. It seems to only be effecting Fortnite.

 

We do have an additional slower DSL line, so I hooked that up and low and behold Network test worked fine, Fortnite worked fine. I've tried a bunch of troubleshooting issues, like port forwarding ect.. and it's still the same. The Rogers internet works fine on my PC. I've downloaded network connection tools and nothing comes back as an issue.

 

We've had this Rocket Hub for almost two years and this is the first time we've had any issues. I'm stumped.

Any suggestions would be appreciated!

Thanks

 

*EDIT I should have mentioned, I did try hard wiring it and the issues were the same. I also tried unplugging the PS4 for a few minutes as well as a router factory reset, all were unsuccessful.

 

Moderator
Moderator
Posts: 1,703

Re: Mobile Internet MF275R Rocket Hub

Hello @agb,

 

Thanks for your post and welcome to the Rogers Community!

We appreciate your detailed account of events.

 

I can most definitely imagine how much of an inconvenience it must be to suddenly be unable to connect to a game you usually play without any issues. We want to help you resolve this matter!

 

Are you using a third party router or do you use the hub? You mentioned having completed "a router factory reset". If you have not already done so, it would be essential that you perform a factory reset of your Rocket Hub to rule out any issues pertaining to the hardware.

 

I think you should reach out to the Fortnite Support Center directly. They might have seen the issue you're describing. You can submit a request here.

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: Mobile Internet MF275R Rocket Hub

Hi,

 

We connect directly to the hub. I did indeed do a factory reset of the RocketHub and it did not change the issue. 

 

The thing is, it is not just Fortnite, it seems to be all games and even the Playstation network. I have contacted Playstation support as well and the only advice they offered was to try port forwarding. I did try it (whether I did it right or not is another question) but it didn't seem to have any effect either.

 

Thanks,
Aaron

Moderator
Moderator
Posts: 915

Re: Mobile Internet MF275R Rocket Hub

Good morning @agb!

 

As a gamer myself, I know there's little in this world that's more frustrating than when you just can't connect to a game for seemingly no reason.

 

While we don't directly offer support for port forwarding here, I can point you in the right direction. I just want to confirm that you forwarded the following ports, as per the official Playstation site: When you cannot connect to PlayStation™Network

 

  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479

Please let us know!

 

Regards,

RogersCorey

 

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