I just received an email stating about this Smart Drive thing:
"Now that you've received your Rogers Smart DriveTM device.."
BUT, I didn't buy one, and I don't even have an active Rogers account (when I try to login to my profile it keeps asking me to associate it with a Rogers account).
Is this an error or did someone use my email address to sign up for service?
Solved! Solved! Go to Solution.
Problem is a glitch is caused by 2 things, carelessness and/or negligence and people should be mad at getting this email. If the system was able to send it out without checks and balances or a human did it. The only people who never see this are the ones who make excuses by saying its just a glitch everyone has a glitch at some point.
So people should be ticked off at 3 things tonight #1 the negligence/carelessness that led to this email going out; #2 the fact that no-one has sent out a retraction email yet, if they can negligently send out a mass email to all their customers then they can send out a retraction just as easy... and #3 the fact rogers puckered up the brown hole and showed they have poor customer contact services by within minutes of the email going out having wait times of well over an hour at any number you called into and their e-contact folks disappeared.
I hope your reporter goes to town on rogers over this incident it will serve rogers well.
We aware that some customers received an email regarding Rogers Smart Drive in error.
As you can imagine, we are experiencing a much higher than usual volume of calls and chats regarding this and we want you to know that you do not have to obtain confirmation from a representative. Rest assured that no product or service was added to your account. We sincerely apologize for the inconvenience this may have caused.
It may be a glitch, but it can also be mistaken for a phishing email. Not the first one I would have received thanks to Yahoo's negligence.
Rogers needs to send out an email to the customers who received the first email to clarify the situation. Otherwise Support agents are going to be swamped for a couple of days.
I just got an email from Rogers at an email address I've never used for Rogers thanking me for the receipt of the Smart Drive device. This is the first I've heard of it and I certainly do not have any device from Rogers nor have I agreed to any device. I was certain this was yet another email scam.
I'm so glad I came here first to figure out what was going on. Both myself and my business partner, both Rogers customers got the email too. Glad it was just a glitch. Sad that people who need real support with Rogers issues will be unable to call in easily as the support team has to dig themselves out of this mess.
I also got this, looked into Rogers Smart Drive and found this on mobilesyrup.com
Here’s a quote from the above article: For example, the SIM and Wi-Fi inside make the device — and by extension, the car — trackable. It can pin where the car is parked, but even on the move, it can be tracked.
I hope, as several of the above customer service representatives (who, as they carefully state, are NOT associated with Rogers) have indicated, that it was an honest mistake. The corporations of this size don’t make mistakes like this unless, for one of the very few reasons.
Another quote from the mobilesyrup.com article: Unfortunately, there’s no way to remove the Rogers SIM and swap it for another, even if you own the device outright. It’s apparently locked to the network.
For info only. (17-11-07 ) There seems to have been a mix up somewhere.
First I received this:
Rogers, come on, everyone can accept that you sent the email in error, if you did, but why wouldn't you send out an email then telling everyone that the email was sent in error. I spent over an hour waiting on hold trying to talk to someone, only to get disconnected, then I did a search and saw that you sent out a twitter message, I don't use twitter as do a large number of other people.
Why would you email, then apologize on twitter, that doesn't make sense, I only came back to rogers recently because of an option for remote wifi and the package size, I left rogers because of this kind of stuff, bill screw ups every flipping month, having to have credits applied over and over again. Now you waste my time because of a mistake email, and then don't even respond back in the same fashion, stupid, stupid, stupid.
I think this was actually a marketing ploy, but it went wrong, this will cause me to reevaluate my use of rogers, I will start the search today to see if I can find another vendor that can provide the same or close service for a similar price, yes I will bite off my nose to spite my face.
The only way that I can punish Rogers for this kind of thing is with my money, I will do just that. Good bye.