I just received an email stating about this Smart Drive thing:
"Now that you've received your Rogers Smart DriveTM device.."
BUT, I didn't buy one, and I don't even have an active Rogers account (when I try to login to my profile it keeps asking me to associate it with a Rogers account).
Is this an error or did someone use my email address to sign up for service?
Solved! Solved! Go to Solution.
We aware that some customers received an email regarding Rogers Smart Drive in error.
As you can imagine, we are experiencing a much higher than usual volume of calls and chats regarding this and we want you to know that you do not have to obtain confirmation from a representative. Rest assured that no product or service was added to your account. We sincerely apologize for the inconvenience this may have caused.
Same here. I sent a complaint to their executive. Support says an hour wait. Ridiculous. I am a long-time Apple customer, and NEVER EVER have to wait that long for support. They are one of the biggest and most successful companies in the world. They have ZERO respect for their customers time.
I have received the same email. Chatted with Rogers via the website. He gave me this : "I had a lot of customers chat today with the exact same issue. but it may still be worth contacting our smart drive department at 1-844-896-5223 and our fraud department at 1-800-588-6718". Called the fraud department while chatting. He told me I had to get the agent to open a fraud case. He didn't. So I'm forever on hold with the smart drive department. They've hold music is peppered with "use our online support...." messages, even though this department doesn't have any of that. Went to Facebook, lots of people there, same problem. What amazes me is that they have a CEO that's pushing Customer Service, but there's NO ownership, no notice to customers... to make matters worse, it's the Rogers customers that are left hunting and digging around... So my evening has been shot to heck by this e-mail.
I received this same email..... Tried contacting their "Live Chat" said there is no operators available. Tried FB messanger... no response... Tried Twitter @RogersHelps. Same thing... no dice. Called, I've been on hold for over half an hour. Very odd