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Since June 29, 2020 I no longer have access to my usage for my rocket hub. This information was very important to me as I am a senior on a tiered plan and do not have unlimited access as it is not available in my rural area. I was informed by Rogers that there is nothing to do about it. This is what Rogers thinks of their rural customers.
Welcome to the Rogers Community Forums! I hope you're staying safe and sound. 😊 I certainly understand the importance of staying on top of your data usage especially on a Flex Rate Data Plan. MyRogers is super helpful in ensuring you stay on top of your usage! With that said, I can understand what an inconvenience it may be as you are unable to keep an eye on your usage.
Let's get down to the bottom of this for you! Please send us a private message @CommunityHelps so we can have a gander at this for you. In the event that you're unfamiliar with our private messaging system, feel free to Click Here.
Looking forward to hearing from you. 👍
Unable to view data usage via MyRogers app or Rogers website. As someone who accesses the internet by Rocket Hub, knowing how much data I've used is of great importance when the plans are so expensive and the amounts owing are dependent on the amount of data used. As Rogers recently cancelled all their nonpay contracts, there should be plenty of extra help available to resolve this issue. 🙂
I have a internet hub and am no longer able to see what I am using. With Covid and increased internet use I was way over and had a huge bill. They tell me there is no way to track my usage. They cannot notify me when I am nearing the end of my plan limits so I just get a huge bill and am responsible for paying it. Why can I not track my use? And why can I not receive a warning when I am nearing the end of my plan limit??
Rogers had told me to do this and it didn't work. I wasted half a day trying this solution.