Flex Rate Data Only Plans Usage Unavailable

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brollo
I've Been Here Awhile
Posts: 5

Flex Rate Data Only Plans Usage Unavailable

I haven’t been able to see my data usage on my Flex Wireless internet plan for some 3 weeks now. I enquired with Rogers and heres the response;
 
When looking into your account it shows that you do have what is called a Flex data plan for your Mobile Internet.  With this in the past we had shown usage on My Rogers for this, but we have found that this usage which was being put on the website was not accurate.  So the data usage for Mobile Internet Flex plans like yours will no longer at this time be uploaded to My Rogers.  However what I have done is checked and approximately 16GB of usage was used since your billing cycle restarted on July 7th.
 
It seems strange that he was able to give me my data usage but it cannot be posted on MyRogers.
 
Come on Rogers. Its 2020. You obviously have this info for billing purposes so why can’t we see it?
 
 
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tinpusher
I Plan to Stick Around
Posts: 8

Re: Flex Rate Data Only Plans Usage Unavailable

On your ZTE router you can view data usage.
Open a browser tab and enter 192.168.0.1 into the address line.
Default password is admin
On the Home tab you can see your current data, time connected and speeds.
At the start of your billing cycle disconnect and reconnect to reset the counter.
You can set up a limit and a warning if you wish. On the Information tab look under Data Limit Settings.
This gives you instant usage data not the 12 hour delayed, allegedly inaccurate usage data that Rogers no longer thinks we want to see.

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becky46
I've Been Here Awhile
Posts: 4

Re: Flex Rate Data Only Plans Usage Unavailable

Since June 29, 2020 I no longer have access to my usage for my rocket hub.  This information was very important to me as I am a senior on a tiered plan and do not have unlimited access as it is not available in my rural area.  I was informed by Rogers that there is nothing to do about it.  This is what Rogers thinks of their rural customers.

RogersJo
Moderator
Moderator
Posts: 74

Re: Flex Rate Data Only Plans Usage Unavailable

Hey @brollo  & @becky46

 

Welcome to the Rogers Community Forums! I hope you're staying safe and sound. 😊 I certainly understand the importance of staying on top of your data usage especially on a Flex Rate Data Plan. MyRogers is super helpful in ensuring you stay on top of your usage! With that said, I can understand what an inconvenience it may be as you are unable to keep an eye on your usage. 

 

Let's get down to the bottom of this for you! Please send us a private message @CommunityHelps so we can have a gander at this for you. In the event that you're unfamiliar with our private messaging system, feel free to Click Here.

 

Looking forward to hearing from you. 👍

 

Regards, 

 

RogersJo 

tinpusher
I Plan to Stick Around
Posts: 8

Re: Flex Rate Data Only Plans Usage Unavailable

I reported this issue last week. Today I got a confusing voicemail saying that this issue was resolved but "going forward I would not be able to view usage" anymore. How is that a resolution? He then asked me to clear cache etc as though that would make it work and then stated again that my usage would still not be visible. ????
Its not visible on the app either even though the home page of My Rogers online has a big picture of a phone with data usage showing.
Come on Rogers! Get a handle on this. Those of us that are rural rely on this over-priced service and now you expect us to blindly go through the month with no idea of our usage hoping that we stumble into the next tier and trigger $$$.
Its 2020 and I'm 50km from the CN tower and this is the best you can do?
tiffanyoung
I've Been Here Awhile
Posts: 3

Re: Flex Rate Data Only Plans Usage Unavailable

Unable to view data usage via MyRogers app or Rogers website. As someone who accesses the internet by Rocket Hub, knowing how much data I've used is of great importance when the plans are so expensive and the amounts owing are dependent on the amount of data used. As Rogers recently cancelled all their nonpay contracts, there should be plenty of extra help available to resolve this issue. 🙂

tiffanyoung
I've Been Here Awhile
Posts: 3

Re: Flex Rate Data Only Plans Usage Unavailable

"When looking into your account it shows that you do have what is called a Flex data plan for your Mobile Internet. With this in the past we had shown usage on My Rogers for this, but we have found that this usage which was being put on the website was not accurate. So the data usage for Mobile Internet Flex plans like yours will no longer at this time be uploaded to My Rogers."

For a brief period, the app/website suggested it was updating usage every 4 hours instead of the 12 it originally was. An estimate every 12 hours was enough to be able to budget data and keep from moving into the next tier and paying a lot more for a lot less.

Can ya'll change it back, please? And perhaps direct people who have trouble keeping track of usage unless there's an exact number in front of them to the likes of us who have figured it out?
tinpusher
I Plan to Stick Around
Posts: 8

Re: Flex Rate Data Only Plans Usage Unavailable

With a bit of research I managed to get a measure of the throughput of my router and display it on the router's webpage. So as long as I remember to reset it at the start of the billing period I can get real time usage data. You can watch it scroll as data is moved. How hard can that be for Rogers and their geeks to figure out?
evamorris
I've Been Around
Posts: 1

Re: Flex Rate Data Only Plans Usage Unavailable

I have a internet hub and am no longer able to see what I am using. With Covid and increased internet use I was way over and had a huge bill. They tell me there is no way to track my usage. They cannot notify me when I am nearing the end of my plan limits so I just get a huge bill and am responsible for paying it. Why can I not track my use? And why can I not receive a warning when I am nearing the end of my plan limit??

tinpusher
I Plan to Stick Around
Posts: 8

Re: Flex Rate Data Only Plans Usage Unavailable

On your ZTE router you can view data usage.
Open a browser tab and enter 192.168.0.1 into the address line.
Default password is admin
On the Home tab you can see your current data, time connected and speeds.
At the start of your billing cycle disconnect and reconnect to reset the counter.
You can set up a limit and a warning if you wish. On the Information tab look under Data Limit Settings.
This gives you instant usage data not the 12 hour delayed, allegedly inaccurate usage data that Rogers no longer thinks we want to see.

View solution in original post

becky46
I've Been Here Awhile
Posts: 4

Re: Flex Rate Data Only Plans Usage Unavailable

Rogers had told me to do this and it didn't work.  I wasted half a day trying this solution.