Solved! Solved! Go to Solution.
Since June 29, 2020 I no longer have access to my usage for my rocket hub. This information was very important to me as I am a senior on a tiered plan and do not have unlimited access as it is not available in my rural area. I was informed by Rogers that there is nothing to do about it. This is what Rogers thinks of their rural customers.
Welcome to the Rogers Community Forums! I hope you're staying safe and sound. 😊 I certainly understand the importance of staying on top of your data usage especially on a Flex Rate Data Plan. MyRogers is super helpful in ensuring you stay on top of your usage! With that said, I can understand what an inconvenience it may be as you are unable to keep an eye on your usage.
Let's get down to the bottom of this for you! Please send us a private message @CommunityHelps so we can have a gander at this for you. In the event that you're unfamiliar with our private messaging system, feel free to Click Here.
Looking forward to hearing from you. 👍
Unable to view data usage via MyRogers app or Rogers website. As someone who accesses the internet by Rocket Hub, knowing how much data I've used is of great importance when the plans are so expensive and the amounts owing are dependent on the amount of data used. As Rogers recently cancelled all their nonpay contracts, there should be plenty of extra help available to resolve this issue. 🙂
I have a internet hub and am no longer able to see what I am using. With Covid and increased internet use I was way over and had a huge bill. They tell me there is no way to track my usage. They cannot notify me when I am nearing the end of my plan limits so I just get a huge bill and am responsible for paying it. Why can I not track my use? And why can I not receive a warning when I am nearing the end of my plan limit??
So I had a long - 1 hour chat with a Rogers rep today about this but was given the so sad - too bad standard reply. I am going to lodge a complaint about this with the CRTC and possibly escalate it to the CBC.
The CRTC Internet code section 2E states;
1. Notification – Usage limit
2. Data monitoring tools
3. Notification – Data overage charges
Rogers certainly don’t adhere to #1 and now #2 as well. Seems cut and dry that once again Rogers are ignoring the CRTC internet code.
I recommend that all of you lodge a complaint with the CRTC to stop this bully’ing from Rogers
If you need help with this then please PM me and I’ll try to assist.
Heres a link to the CRTC;
The ‘resolution’ for this issue will not work for all. I use an unlocked MF279 which will not show usage and besides when ever you have to re-boot your modem, which happens a lot, you will lose your usage data so I do not accept this as being resolved.
This is a ‘move’ to divert focus from the real issue of the original post that Rogers has removed the only real useful tool that ‘myRogers’ had and are now subjecting Flex plan users to possible overage charges. Remember, you are billed based on usage and so you are quite within your rights to have unimpeded access to that information at anytime during your billing cycle. It also begs the question that if Rogers were posting inaccurate data usage information then how accurate was your billing?
As stated in my previous post this goes against the CRTC internet code and anyone can lodge a complaint with them. It may be the only way that this gets truly resolved!
So My Rogers app and web page now showing data usage! It still shows as "data delayed up to 12 hours" but at least we have the information we need albeit a bit later than we'd like.
Web page shows 1 day left in billing cycle, but app says 2 days left. <confused>
CCTS complaint still ongoing.
Got a call from Rogers in response to the CCTS complaint. He listened to my complaints about data usage availability, mis-match between app and web re billing cycle and pricing and structure of this product. He said he would pass it along and be in touch. I'm not holding my breath but at least they're doing something.