Flex Rate Data Only Plans Usage Unavailable

[tinpusher]

What didn't work? It took less than 5 minutes and if you bookmark the page it's there instantly. Give it another go because Rogers aren't going to help.

[becky46]

The page it brings up has check your usage at the bottom of the page and it just sends me back to the MyRogers sign in page.

[tinpusher]

Did you follow my instructions above? That method has nothing to do with Rogers and goes directly to your router assuming you have a ZTE.

[brollo]

So I had a long - 1 hour chat with a Rogers rep today about this but was given the so sad - too bad standard reply. I am going to lodge a complaint about this with the CRTC and possibly escalate it to the CBC.

The CRTC Internet code section 2E states;

1. Notification – Usage limit

1. A service provider must notify a customer at least once when the customer reaches 75% of their usage limit, and again when they reach 90% of their usage limit, within a single monthly billing cycle.
2. A service provider must notify a customer when they reach 100% of their usage limit within a single monthly billing cycle.

2. Data monitoring tools

1. If a service provider applies overage fees,the service provider must offer tools, at no charge, to help a customer monitor and manage their data usage and any additional fees incurred during a monthly billing cycle. A service provider is responsible for ensuring that such tools are accessible to customers with disabilities.
2. A service provider must offer plain-language information on the data usage associated with common online activities. Such information must be clear, accurate, accessible, and easy to understand.

3. Notification – Data overage charges

1. A service provider must notify a customer who has incurred data overage charges during a billing cycle of where they can find information about (i) the account management tools the service provider offers, (ii) the data usage associated with common online activities, and (iii) alternative plans that may better suit the customer’s needs. Customers may opt out of these notifications at any time. Such notifications must be provided for each billing cycle in which a customer incurs data overage charges, unless the customer opts out of receiving such notifications. 

Rogers certainly don’t adhere to #1 and now #2 as well. Seems cut and dry that once again Rogers are ignoring the CRTC internet code.

I recommend that all of you lodge a complaint with the CRTC to stop this bully’ing from Rogers

If you need help with this then please PM me and I’ll try to assist.

Heres a link to the CRTC;

https://crtc.gc.ca/eng/internet/codesimpl.htm

cheers!

[becky46]

I am glad this is deemed to be the solution because it is not working for all of us.  I guess we are just out of luck.

[tinpusher]

What make/model is your router? A different make will have a different address.

[brollo]

The ‘resolution’ for this issue will not work for all.  I use an unlocked MF279 which will not show usage and besides when ever you have to re-boot your modem, which happens a lot, you will lose your usage data so I do not accept this as being resolved.

This is a ‘move’ to divert focus from the real issue of the original post that Rogers has removed the only real useful tool that ‘myRogers’ had and are now subjecting Flex plan users to possible overage charges. Remember, you are billed based on usage and so you are quite within your rights to have unimpeded access to that information at anytime during your billing cycle. It also begs the question that if Rogers were posting inaccurate data usage information then how accurate was your billing?

As stated in my previous post this goes against the CRTC internet code and anyone can lodge a complaint with them. It may be the only way that this gets truly resolved!

[tinpusher]

So My Rogers app and web page now showing data usage! It still shows as "data delayed up to 12 hours" but at least we have the information we need albeit a bit later than we'd like.

Web page shows 1 day left in billing cycle, but app says 2 days left.  <confused>

CCTS complaint still ongoing.

[tiffanyoung]

My usage is available and my mother, who also uses a hub, says she can see hers as well. Hurray!

[tinpusher]

Got a call from Rogers in response to the CCTS complaint. He listened to my complaints about data usage availability, mis-match between app and web re billing cycle and pricing and structure of this product. He said he would pass it along and be in touch. I'm not holding my breath but at least they're doing something.