So I had a long - 1 hour chat with a Rogers rep today about this but was given the so sad - too bad standard reply. I am going to lodge a complaint about this with the CRTC and possibly escalate it to the CBC.
The CRTC Internet code section 2E states;
1. Notification – Usage limit
2. Data monitoring tools
3. Notification – Data overage charges
Rogers certainly don’t adhere to #1 and now #2 as well. Seems cut and dry that once again Rogers are ignoring the CRTC internet code.
I recommend that all of you lodge a complaint with the CRTC to stop this bully’ing from Rogers
If you need help with this then please PM me and I’ll try to assist.
Heres a link to the CRTC;
I am glad this is deemed to be the solution because it is not working for all of us. I guess we are just out of luck.
The ‘resolution’ for this issue will not work for all. I use an unlocked MF279 which will not show usage and besides when ever you have to re-boot your modem, which happens a lot, you will lose your usage data so I do not accept this as being resolved.
This is a ‘move’ to divert focus from the real issue of the original post that Rogers has removed the only real useful tool that ‘myRogers’ had and are now subjecting Flex plan users to possible overage charges. Remember, you are billed based on usage and so you are quite within your rights to have unimpeded access to that information at anytime during your billing cycle. It also begs the question that if Rogers were posting inaccurate data usage information then how accurate was your billing?
As stated in my previous post this goes against the CRTC internet code and anyone can lodge a complaint with them. It may be the only way that this gets truly resolved!
So My Rogers app and web page now showing data usage! It still shows as "data delayed up to 12 hours" but at least we have the information we need albeit a bit later than we'd like.
Web page shows 1 day left in billing cycle, but app says 2 days left. <confused>
CCTS complaint still ongoing.
Got a call from Rogers in response to the CCTS complaint. He listened to my complaints about data usage availability, mis-match between app and web re billing cycle and pricing and structure of this product. He said he would pass it along and be in touch. I'm not holding my breath but at least they're doing something.