I'm able to exchange SMS messages with the tracker. However, I haven't been able to configure the tracker with the settings for connecting it to the GPRS network, so that it can upload location data over the Internet.
This is the first time I've heard mention of this particular product but I'll do my best to point you in the right direction regardless! In this case, it sounds to me like that SIM card is the issue here. If it's an international SIM card that is designed to roam on our network, you may need to contact the original provider of the SIM card for further assistance.
We can only assist with SIM cards that are activated through the Rogers network and attached to a valid Rogers account. I would recommend reaching out to the manufacturer for assistance in setting this up if you haven't already.
Perhaps someone else in the Community has used this product? If so, please weigh in!
Re: Connecting Spybike GPS tracker to GPRS network
Update: The Spybike manufacturer gave me the APN and user/password settings for the international SIM card, and I was able to get the tracker talking to the GPRS network! Thanks again for the suggestions.
For anyone coming across this thread in the future, who's trying to get their Spybike tracker working: you can use the "gprssettings" command to retrieve the default GPRS settings. If you're using the included international SIM card, you shouldn't need to change the settings. In particular, you don't need to modify the GPRS settings to match the local network.