CRTC Wireless Code and Flex Rate Data Plans

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I Plan to Stick Around
Posts: 31

Re: CRTC Wireless Code and Flex Rate Data Plans

I'm receiving e-mail messages from The Rogers Community Forum Team urging me to indicate whether I have received the answer I need in this thread.    

 

This is a problem that Rogers created IMHO by a faulty implementation of the Wireless Code with respect to Mobile Internet Flex Rate plans.    A self-serve option that we have to invoke every billing period to prevent our service from being suspended as we transition from the $110 tier to the $145 tier is not the optimal solution.    Instead, as I have suggested earlier in this thread, if the Wireless Code must be applied to the Mobile Internet service, then the suspension should be applied at the $195 threshold ($145 plus $50) instead of the $110 threshold ($60 plus $50).  

 

The answer I need is that this thread has been brought to the attention of the Rogers staff responsible for implementing the Wireless Code and that the suspension threshold for the Flex Rate Heavy plan will be modified as I have suggested.  

 

I Plan to Stick Around
Posts: 29

Re: CRTC Wireless Code and Flex Rate Data Plans

I agree with you! It used to be that way, but Rogers got rid of the flex heavy plan and brought out the fixed heavy plan that is $60, so the $50 overage applies to that.

So after we choose to carry on to our 100GB there is no more shutting down at the $195 mark!! They make more money this way!
I Plan to Stick Around
Posts: 8

Re: CRTC Wireless Code and Flex Rate Data Plans

Also - see the thread titled "Re: Data overage consent for Rocket Hub"

.... more information and problems noted there!

I'm a Trusted Contributor
Posts: 707

Re: CRTC Wireless Code and Flex Rate Data Plans


@kampkandwrote:
So after we choose to carry on to our 100GB there is no more shutting down at the $195 mark!! They make more money this way!

While I can understand Rogers being ok with that .... is   the  CRTC  ok with the ruling  being applied  in that manner ?  Smiley Sad 

I Plan to Stick Around
Posts: 29

Re: CRTC Wireless Code and Flex Rate Data Plans

That’s a very good point! I guess we will have to contact the CRTC again!
I'm a Trusted Contributor
Posts: 707

Re: CRTC Wireless Code and Flex Rate Data Plans


@kampkandwrote:
That’s a very good point! I guess we will have to contact the CRTC again!

It would appear that the ire should actually be directed at the CRTC ..   I looked up what seemed to be the code and   it would seem that it is indeed  the CRTC that is defining where  the shutdown is applied  and Rogers is indeed just following the rules . Smiley Sad

You would think, that like mentioned in the other thread ...a little more customer oriented service or warning  from  Rogers would not be misplaced,  they are not the main instigators of the issue this time .

I've Been Here Awhile
Posts: 2

Re: CRTC Wireless Code and Flex Rate Data Plans

totally agree, it should cut off at  110 GB , not 50 GB!

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