I'm receiving e-mail messages from The Rogers Community Forum Team urging me to indicate whether I have received the answer I need in this thread.
This is a problem that Rogers created IMHO by a faulty implementation of the Wireless Code with respect to Mobile Internet Flex Rate plans. A self-serve option that we have to invoke every billing period to prevent our service from being suspended as we transition from the $110 tier to the $145 tier is not the optimal solution. Instead, as I have suggested earlier in this thread, if the Wireless Code must be applied to the Mobile Internet service, then the suspension should be applied at the $195 threshold ($145 plus $50) instead of the $110 threshold ($60 plus $50).
The answer I need is that this thread has been brought to the attention of the Rogers staff responsible for implementing the Wireless Code and that the suspension threshold for the Flex Rate Heavy plan will be modified as I have suggested.
Also - see the thread titled "Re: Data overage consent for Rocket Hub"
.... more information and problems noted there!
So after we choose to carry on to our 100GB there is no more shutting down at the $195 mark!! They make more money this way!
While I can understand Rogers being ok with that .... is the CRTC ok with the ruling being applied in that manner ?
That’s a very good point! I guess we will have to contact the CRTC again!
It would appear that the ire should actually be directed at the CRTC .. I looked up what seemed to be the code and it would seem that it is indeed the CRTC that is defining where the shutdown is applied and Rogers is indeed just following the rules .
You would think, that like mentioned in the other thread ...a little more customer oriented service or warning from Rogers would not be misplaced, they are not the main instigators of the issue this time .