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wifi keeps disconnecting

I'm here a lot

I'm in Oromocto, NB and trying to play Diablo iv but it's not very fun when I'm getting disconnected every 20 minutes.



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Re: wifi keeps disconnecting

Retired Moderator
Retired Moderator

Good Day @xdog22 😊


Thanks for bringing this to our attention. I'm sorry to hear about the issues you're facing. I can imagine how bothersome this is. I do have a few questions for you if you don't mind:


Have you tried restarting the modem?


Do you experience this issue on a wired connection?


Does this issue occur while playing any other games online?


Looking forward to hearing from you,



Re: wifi keeps disconnecting

Hi.  Thanks for the reply.  I've restarted the modem.  I'm only playing wireless as I don't have a long enough cord although that is an option.  It doesn't happen during other games as I've tried to see it would do that.  I was disconnected last night but it's been good so far today.

Re: wifi keeps disconnecting

I'm here a lot

Looks like it's happening again.  Why is the service so intermittent?  I can play for about 20 minutes and then lose my wireless. After a couple of minutes it comes back on.  I'm away from home quite often or I'd probably complaining more often.  For $130/month, I should get more reliable service.

Re: wifi keeps disconnecting

Hello, @xdog22 


We definitely want to help you investigate the intermittent connection. Can you provide us with a traceroute to the diablo 4 servers?


You can find the steps on how to do a traceroute here. Please post your results to the community to review.



Re: wifi keeps disconnecting

Tracing route to [2607:f8b0:4006:817::2004]
over a maximum of 30 hops:

1 2 ms 1 ms 12 ms 2607:fea8:e99f:1c00:ae4c:a5ff:fe3c:c408
2 40 ms 89 ms 90 ms 2607:f798:80c:56::1
3 35 ms 49 ms 46 ms 2607:f798:10:8435:0:241:5615:8029
4 55 ms 29 ms 39 ms 2607:f798:10:275:0:2091:4822:9145
5 66 ms 84 ms 61 ms 2607:f798:10:2d2:0:2091:4823:1050
6 56 ms 55 ms 86 ms 2607:f798:14:8a::2
7 54 ms 48 ms 58 ms 2607:f8b0:8009::1
8 59 ms 60 ms 51 ms 2001:4860:0:1::5718
9 135 ms 44 ms 140 ms 2001:4860:0:1::574d
10 91 ms 54 ms 72 ms [2607:f8b0:4006:817::2004]

Re: wifi keeps disconnecting

I'm here a lot

Some days it's great, other days I'm disconnected every 15 minutes


Re: wifi keeps disconnecting

Ping statistics for 2607:f8b0:4006:824::2004:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 66ms, Average = 37ms

Been kicked off 3 times tonight ans twice yesterday while gaming.  It's at the point of looking for other service providers as it's not worth $135/month


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