Well I spoke too soon. 10 minutes ago the Internet went dead for a full minute....someone, somewhere is fiddling around with connections. VERY annoying and has been basically ongoing since just after Christmas.
I've called them at least 6 times already....all I get is "work is being done" or "there's noise on the line needing fixing". They seem to be taking an awfully long time.
If I'm lucky enough to get a rep in Toronto, they seem to know that there is an ongoing issue that is unresolved (despite that infernal robot phoning me to say the opposite).
I even managed to coax a $20 refund out of Customer Relations at one stage it was so bad. Back then it was up and down at least 6 - 10 times daily. Now it seems to slow, slower, very fast, dead, fast again....very bizarre.
I'm too busy running 2 websites to be forever on the phone. I'll let someone else do the complaining that way.
I can't help feeling that they are trying to compress signals just a little too much to get everything they put out on those cables.
An update on my intermittent issue...
Techs were here for about 20 minutes this morning and determined the arial cable needs to be replaced. I am expecting an appointment in the next few days when Rogers can get a few more techs with longer ladders.
Speeds have gone back to being consistently fast for me today. Again, I'm on the 100/10 package, and today my download speeds have ranged from 150 to 190 over WiFi. I'll keep testing over the next few days.
My Internet has has been slow all day, can't view videos slow site to site, it's not just on my street as tech support pretends or modem problems it's all over southern Ontario according to canadianoutages website Rogers should admit they have a serious problem and fix it. I am paying for 100 Bpm but getting 30.
Personally? I dont trust the canadian outages site.
EVERY time i go there.. says my WHOLE area is out. And its NOT.. and i am getting full 100% speed.
Its all based on USER reports for the outages.
Yes, someone may be not able to get on the internet.. and they report it.
But it could be just their house, their modem specific... even something INTERNAL just their PC, etc.. But the site doesnt know that.
If you want, we can help a few things to help troubleshoot to see how/why you might only be getting less.
Which Modem do you have?
How are you connecting.. wired or wireless?
Are you able to post your signal levels, by loging into your modem?
Either node congestion..
Or signal load issue.
I had that a few years back.. the whole street was having issues, ONLY durring prime time. (5-10pm).. rest of day fine. Node was fine.. it was something where when there was a full load on the lines, that a 'break' or problem somewhere, showed up.
They eneded up replacing one of the lines on the street that ours connected to to fix it.