What is the purpose of Rogers subdomain ort.rogers.com ?
3 of our "secondary" @rogers.com email addresses have a second choice in the "Reply-To" drop down box (pic 1).
These same show up on the 'Accounts' screen (pic 2).
In all 3 cases, it is the same username portion, but instead of @rogers.com, it is @ort.rogers.com
If you Google this subdomain (in quotes): "ort.rogers.com"
you will see the majority of results have to do with cracking/hacking.
Test has revealed that mail to one of these @ort.rogers.com addresses still lands in the usual @rogers.com mailbox.
Searching my inbox, I have received a handful of incoming email actually addressed to one of those addresses - all from .ir (Iran) addresses in a foreign language.
On the accounts screen, when you click into that "(alias)" account, there is a "Remove Alias" button. However, clicking on it leads to an error page:
"Sorry, you must have an active Yahoo! Mail account in order to qualify for an extra email address. You can sign up now -it's easy and it's free."
Thank you for your post and welcome to the Community Forums.
I can certainly understand your concern. Let me investigate further and try to get a better understanding behind the extra emails.
Hi, Has anyone else had the rogers (yahoo) email change such that when you compose a message you have a choice of email addresses to send it from? I have a drop down menu with my regular @rogers.com address and another @ort.rogers.com.
Any one know what this is about? Just happened a month or so agao and rogers doesnt seem to be able to provide me an answer! LOL
Yes Roland, I have the same problem. My other email account was hacked already. It happened when I couldn't send an email, then there was a pop-up asking me if I wanted to increase my email size in order to send that email, unfortunately I did click "Yes" and at that time I think the criminal hacked into my account. He did a lot of damage and real losses have occurred. I couldn't get hold of Yahoo as it appeared that I also need to communicate with them through this type of forum. Forum is not a good way to tackle real issues and financial losses. At the same time the criminal is getting away.
Welcome to the Rogers Community Forums!
@TCHP58 - Thank you for already reaching out CommunityHelps, we will get in touch with you.
So went on the live chat help again and got the response below and was assured in another comment that there is no virus issue. I guess we just sit tight and wait which I dont like but anyways. They do have case number set up for me that she says keeps me on the list they are building with all the users who have this issue
I was asked to send a private message to the forum @RogersMoin. I have the same issue as several others. I am getting a choice of emails: my regular @rogers.com and @ort.rogers.com. When I tried to get an answer from the Rogers Tech, 2 of them had no idea what I was talking about. One suggested I had been hacked. this is happening on both my and my huisband's accounts. What should I be doing about it? we have both changed our email passwords, of course.
@Kipawa - Please click this link > @CommunityHelps, it will open up the profile page. Click on "Send this user a private message" on the top right side. Most likely you were typing the "@" symbol in the "Send to" field resulting in not able to send the PM.
@Shirl46 - We haven't received a private message yet at our CommunityHelps box. If you could send the PM we can investigate the issue, thank you.
Can not how? Says the password is wrong, etc?
Try the forgot password, should take you through answering the questions when set up, to try and recover it.
If that fails, you need to call in, or PM @CommunityHelps, and they should be able to reset it for you from the back end.
Yes sorry I should have posted earlier. About two weeks ago the ORT adress option went away and I only have regular adress that mail gets sent from. Not sure wht they did but they did send me a trouble ticket reply saying it was fixed.