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@rogers email account "Extra" reply-To / "Alias" can't be removed. Address @ort.rogers.com

jand_ottawa
I Plan to Stick Around

What is the purpose of Rogers subdomain ort.rogers.com ?

3 of our "secondary" @rogers.com email addresses have a second choice in the "Reply-To" drop down box (pic 1).

These same show up on the 'Accounts' screen (pic 2).

In all 3 cases, it is the same username portion, but instead of @rogers.com, it is @ort.rogers.com

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If you Google this subdomain (in quotes):   "ort.rogers.com" 

you will see the majority of results have to do with cracking/hacking.

 

Test has revealed that mail to one of these @ort.rogers.com addresses still lands in the usual @rogers.com mailbox.

 

Searching my inbox, I have received a handful of incoming email actually addressed to one of those addresses - all from .ir (Iran) addresses in a foreign language.

 

On the accounts screen, when you click into that "(alias)" account, there is a "Remove Alias" button. However, clicking on it leads to an error page:

"Sorry, you must have an active Yahoo! Mail account in order to qualify for an extra email address. You can sign up now -it's easy and it's free."

 

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*edited labels*

20 REPLIES 20

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

RogersRoland
Retired Moderator
Retired Moderator

Hello @jand_ottawa,

 

Thank you for your post and welcome to the Community Forums.

 

I can certainly understand your concern. Let me investigate further and try to get a better understanding behind the extra emails.

 

RogersRoland

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Hmm.. that is interesting..

 

Was this a yahoo email which was converted/merged with a rogers one?
Or just straight from rogers to start?

 

I just checked mine, and dont show any of the alias's there..


I wonder, if the account was hacked, and the alias put in there fomr some nafarious means?

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

jand_ottawa
I Plan to Stick Around

No, not merged; These 3 have strictly only ever been @rogers.com secondary addresses.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

malam
I Plan to Stick Around

I have the same problem.  I am wondering if this is an indication of the email getting hacked.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Gdkitty
Resident Expert
Resident Expert

That would be my guess..?

I have 4 rogers email addresses.. 1 primary, 3 secondary.  The primary one, is about as old as a rogers email address can be (It was created durring the rogers @home highspeed beta program going back to 1995).  And not seeing it there... nor the other sub ones.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Kipawa
I'm Here A Lot

Hi, Has anyone else had the rogers (yahoo) email change such that when you compose a message you have a choice of email addresses to send it from? I have a drop down menu with my regular @rogers.com address and another @ort.rogers.com.

 

Any one know what this is about? Just happened a month or so agao and rogers doesnt seem to be able to provide me an answer! LOL

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

@Kipawa @jand_ottawa

 

When you are next online, can you send us a PM to @CommunityHelps? We will try and gather your information and investigate further.

 

Anyone else in the Community experiencing similar symptoms?

 

 

RogersRoland

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Shirl46
I've Been Here Awhile

I have been having the same issue: @ort.rogers.com. When I have spoken with Rogers techs, no one can help.

How do I get rid of this alias? It is on all our rogers accounts, not just mine.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

TCHP58
I've Been Here Awhile

Yes Roland, I have the same problem.  My other email account was hacked already.  It happened when I couldn't send an email, then there was a pop-up asking me if I wanted to increase my email size in order to send that email, unfortunately I did click "Yes" and at that time I think the criminal hacked into my account.  He did a lot of damage and real losses have occurred.  I couldn't get hold of Yahoo as it appeared that I also need to communicate with them through this type of forum.  Forum is not a good way to tackle real issues and financial losses.  At the same time the criminal is getting away.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

 

Welcome to the Rogers Community Forums!

 

@Shirl46 - We can investigate the issue for you, please send us a private message at @CommunityHelps when you are online. Our private messaging system is explained in this blog.

 

@TCHP58 - Thank you for already reaching out CommunityHelps, we will get in touch with you. 

 

Cheers,

RogersMoin

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Wouldn't let me send PM to @communityhelps says doesnt exist..............

 

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Kipawa
I'm Here A Lot

So went on the live chat help again and got the response below and was assured in another comment that there is no virus issue. I guess we just sit tight and wait which I dont like but anyways. They do have case number set up for me that she says keeps me on the list they are building with all the users who have this issue

 

 

 
I am sorry about that.  the ort address is an address that is appearing in some peoples emails.  It isn't a virus and your emails have not been compromised and Rogers is trying to resolve the issue.  We are tracking the customers who are having the secondary email.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Hi @Kipawa,

 

 

Thank you for updating us here in the Community. If you have any further questions or concerns don't hesitate to reach us via PM @CommunityHelps.

 

 

 

RogersZia

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

That PM doesn't work.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Shirl46
I've Been Here Awhile

I was asked to send a private message to the forum @RogersMoin. I have the same issue as several others. I am getting a choice of emails: my regular @rogers.com and @ort.rogers.com. When I tried to get an answer from the Rogers Tech, 2 of them had no idea what I was talking about. One suggested I had been hacked. this is happening on both my and my huisband's accounts. What should I be doing about it? we have both changed our email passwords, of course.

Thank you,

Shirl46

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

 

@Kipawa - Please click this link > @CommunityHelps, it will open up the profile page. Click on "Send this user a private message" on the top right side. Most likely you were typing the "@" symbol in the "Send to" field resulting in not able to send the PM. 

 

@Shirl46 - We haven't received a private message yet at our CommunityHelps box. If you could send the PM we can investigate the issue, thank you. 

 

Regards,

RogersMoin

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

TCHP58
I've Been Here Awhile

I can no longer sign in to my rogers email.  Please help. 

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Gdkitty
Resident Expert
Resident Expert

Can not how? Says the password is wrong, etc?

Try the forgot password, should take you through answering the questions when set up, to try and recover it.

If that fails, you need to call in, or PM @CommunityHelps, and they should be able to reset it for you from the back end.

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

jand_ottawa
I Plan to Stick Around

ROGERS,

Any explanation for this ? STill waiting/worrying. ....

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Yes sorry I should have posted earlier. About two weeks ago the ORT adress option went away and I only have regular adress that mail gets sent from. Not sure wht they did but they did send me a trouble ticket reply saying it was fixed.

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