@rogers email account "Extra" reply-To / "Alias" can't be removed. Address @ort.rogers.com

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jand_ottawa
I Plan to Stick Around
Posts: 41

@rogers email account "Extra" reply-To / "Alias" can't be removed. Address @ort.rogers.com

What is the purpose of Rogers subdomain ort.rogers.com ?

3 of our "secondary" @rogers.com email addresses have a second choice in the "Reply-To" drop down box (pic 1).

These same show up on the 'Accounts' screen (pic 2).

In all 3 cases, it is the same username portion, but instead of @rogers.com, it is @ort.rogers.com

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If you Google this subdomain (in quotes):   "ort.rogers.com" 

you will see the majority of results have to do with cracking/hacking.

 

Test has revealed that mail to one of these @ort.rogers.com addresses still lands in the usual @rogers.com mailbox.

 

Searching my inbox, I have received a handful of incoming email actually addressed to one of those addresses - all from .ir (Iran) addresses in a foreign language.

 

On the accounts screen, when you click into that "(alias)" account, there is a "Remove Alias" button. However, clicking on it leads to an error page:

"Sorry, you must have an active Yahoo! Mail account in order to qualify for an extra email address. You can sign up now -it's easy and it's free."

 

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*edited labels*

RogersRoland
Retired Moderator
Retired Moderator
Posts: 686

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Hello @jand_ottawa,

 

Thank you for your post and welcome to the Community Forums.

 

I can certainly understand your concern. Let me investigate further and try to get a better understanding behind the extra emails.

 

RogersRoland

Gdkitty
Resident Expert
Resident Expert
Posts: 14,309

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Hmm.. that is interesting..

 

Was this a yahoo email which was converted/merged with a rogers one?
Or just straight from rogers to start?

 

I just checked mine, and dont show any of the alias's there..


I wonder, if the account was hacked, and the alias put in there fomr some nafarious means?



jand_ottawa
I Plan to Stick Around
Posts: 41

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

No, not merged; These 3 have strictly only ever been @rogers.com secondary addresses.

malam
I Plan to Stick Around
Posts: 54

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

I have the same problem.  I am wondering if this is an indication of the email getting hacked.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,309

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

That would be my guess..?

I have 4 rogers email addresses.. 1 primary, 3 secondary.  The primary one, is about as old as a rogers email address can be (It was created durring the rogers @home highspeed beta program going back to 1995).  And not seeing it there... nor the other sub ones.



Kipawa
I'm Here A Lot
Posts: 7

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Hi, Has anyone else had the rogers (yahoo) email change such that when you compose a message you have a choice of email addresses to send it from? I have a drop down menu with my regular @rogers.com address and another @ort.rogers.com.

 

Any one know what this is about? Just happened a month or so agao and rogers doesnt seem to be able to provide me an answer! LOL

RogersRoland
Retired Moderator
Retired Moderator
Posts: 686

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

@Kipawa @jand_ottawa

 

When you are next online, can you send us a PM to @CommunityHelps? We will try and gather your information and investigate further.

 

Anyone else in the Community experiencing similar symptoms?

 

 

RogersRoland

Shirl46
I've Been Here Awhile
Posts: 2

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

I have been having the same issue: @ort.rogers.com. When I have spoken with Rogers techs, no one can help.

How do I get rid of this alias? It is on all our rogers accounts, not just mine.

TCHP58
I've Been Here Awhile
Posts: 2

Re: @rogers email account "Extra" reply-To / "Alias" can't be removed. Address @

Yes Roland, I have the same problem.  My other email account was hacked already.  It happened when I couldn't send an email, then there was a pop-up asking me if I wanted to increase my email size in order to send that email, unfortunately I did click "Yes" and at that time I think the criminal hacked into my account.  He did a lot of damage and real losses have occurred.  I couldn't get hold of Yahoo as it appeared that I also need to communicate with them through this type of forum.  Forum is not a good way to tackle real issues and financial losses.  At the same time the criminal is getting away.