lag when playing Ea nhl16 xbox one

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I'm a Regular
Posts: 859

lag when playing Ea nhl16 xbox one

for some strange reason since nhl16 came out i have nothing but problems with this game nothing but lag spikes and delay so i have spoken to ea and they told me its my end thats causing the issues, so here are some pics of a pathping to there servers thanks  ea ping.JPGea 2.JPGea3.JPG

 

***edited labels***

I'm a Regular
Posts: 859

Re: lag when playing Ea nhl16 xbox one

here is a tracert to easo.ea.com and some ping test to my router traceroute ea1.JPGmy ping 1.JPG

 

is there any thing you see that can be causing lag/ delay i cant seem to figure it out thanks.

I'm a Regular
Posts: 859

Re: lag when playing Ea nhl16 xbox one

tracert 2.JPG

I'm a Regular
Posts: 859

Re: lag when playing Ea nhl16 xbox one

again tonight getting some strange lag it feels like the game stops for a quick second and does a weird fast forward type of lag like the game is tryig to catch up and also had been getting disconnected, here are some more test done tonight

 

 

test 1.JPG

 

test2.JPG

 

test 3.JPG

ping 1.JPG

I'm a Regular
Posts: 859

Re: lag when playing Ea nhl16 xbox one

here is my results using pingplotter using wireless

 

 

test ea.JPG

 

 

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1633000000256QAM7.600740.366
2591000000256QAM8.000140.946
3597000000256QAM8.100240.946
4603000000256QAM7.900340.366
5609000000256QAM7.700440.366
6615000000256QAM7.800540.946
7621000000256QAM8.000640.366
8639000000256QAM7.800840.946
9645000000256QAM7.800940.366
10651000000256QAM7.6001040.946
11657000000256QAM7.8001140.366
12663000000256QAM7.7001240.366
13669000000256QAM7.40010938.983
14675000000256QAM7.20011038.983
15681000000256QAM6.90011138.983
16687000000256QAM6.80011238.983
17693000000256QAM6.90011340.366
18699000000256QAM6.30011438.983
19705000000256QAM6.40011540.366
20711000000256QAM6.20011638.605
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM38.50026400000
223700000ATDMA - 64QAM38.50036400000
338596000ATDMA - 64QAM40.00013200000
I'm a Regular
Posts: 859

Re: lag when playing Ea nhl16 xbox one

here is another test done but this time plugged back to rogers modem

 

tes 2.JPG

Resident Expert
Resident Expert
Posts: 6,043

Re: lag when playing Ea nhl16 xbox one

Your modem downstream signal levels are high for some reason, the signal to noise ratios are good.   The upstream is good as well.  Are you in an apartment, condo, highrise, etc by any chance.  Just wondering given the downstream signal levels?

 

Looking at the ping plot, up to the point where the transition occurs from the Rogers 209.xxx.xxx.xxx server, to the next server, the plot looks reasonable.  The ping times double at that transition point as I was indicating before, and the end server has an occasional high ping time as well.  Maybe the problems with the game are due to the end server?  Just guessing.  Is there a forum for the game that you can check for any complaints regarding gaming performance?



I'm a Regular
Posts: 859

Re: lag when playing Ea nhl16 xbox one

Yea I live in a apartment why ?

Yes there is alot of people who are having same issues me but then there are others who don't.
Resident Expert
Resident Expert
Posts: 6,043

Re: lag when playing Ea nhl16 xbox one

If the apartment, condo, highrise is large enough, it will have a Multiple Dwelling Unit (MDU) installed in the utility room downstairs. The purpose of the MDU is to distribute data to all of the apartments.  When these go wrong, they can be a pain to repair, as we have seen here in the forum.  There is a chance I suppose, that there might be more than one installed if the building is large enough, so that might explain why some people see the problem and some don't.  So, if you're having issues, then you should be calling in whenever you see it occur, and ensure that its recorded on file, which will build a history in a short period of time.  If you are talking with your neighbors, and they see the same issue, advise them to call in as well.  I suspect that you need a tech who is an expert with an MDU, not the usual contractor tech who will only check your signal levels and connections.  Possibly the MDU requires a little TLC, if not outright replacement.  Remember that these run 24 hours a day, 365 days a year without stopping.  At some point they do require attention.

 

When you do call in, ask the CSR if the building has an MDU, or if you are connected to a neighborhood node, which will be external to the building.  That does make a difference, and it will let you know where you are connected to, internal to the building or external. Given the high downstream levels, I think that you are connected to an MDU, but, I've seen high levels from house installations as well.  

 

Edit;  When you're gaming, do you run wired or wifi?  In an apartment, running wifi for anything that is time critical might be difficult if not impossible.



I'm a Regular
Posts: 859

Re: lag when playing Ea nhl16 xbox one

Okay thanks. What are things I will notice when downstream levels are high? I will call them shortly hope they know what I'm talking about.