The chat i find very difficult to sometimes express what you want to say.. or them understand it.
The forums are more just USER to USER help.. so not many can do much here.. (other than if a mod from @CommunityHelps contacts you).
All in all for those things, the BEST it so call in. Easiest to explain and have them try and sort stuff out.
Your on the OLDER rogers LITE internet?
You would be better to switch to their new LOWEST one now.. same speed, but is actually cheaper than the old lite
If you are already on one of the newer lowest ones, disregard this. But check our your current one vs what the newest ones/prices are on the site.
The current lowest plan should be $33 (with modem rental) per month.
Just taking a quick peek, with Yak you would be getting about the same speed. Around the same cost (1-2 more), BUT getting 60g usage.
Only thing to compare then too is, that they are a reseller. They use bell lines. A reseller sometimes support can be a little longer if an issue, as they need to get bell to fix the line issues, etc. (its an extra step)
Have you gotten this issue resolved yet? If not, please send a private message to @CommunityHelps and one of the moderators can help look into your concerns. Keep us posted .
I was on the chat line speaking to Melaine at customer service they are working on it, they can't understand why I didn't get the ebill on line, but they said to give it a few days. I post dated my bill for tomorrow Hopfully it will be fixed soon!I also have a case number.