I've looked over the Rogers website, including the MyRogers area and can't find the different home high speed internet packages anywhere. Every link I hit takes me to mobile internet, of which I have no interest. Can someone point me to the correct link? Thanks.
Solved! Solved! Go to Solution.
Didn't help. I click on Shop, then under internet there is no plans and pricing listed and if I actually click on Internet it takes me once again to the wireless internet section.
You may bit hitting a bug, which pops up from time to time.. ESPECIALLY if you are using a say WORK intnernet, or something similar.. which doesnt always report the CORRECT location.
EG: When i connect to the rogers site from work.. our IP (even after much prodding with bell) is still registered as a BC address. So it shows up at the province being BC.
Other provinces, dont always have the same services.
So make sure your province is correct.
I double checked the province listed it was incorrect. I guess I had assumed when I sign in to MyRogers it would automatically indicate my home province. I adjusted the province and checked and I can now see the pricing options.
I'm currently on the Hi-Speed Extreme Unlimited plan and renting the CGN2 gateway.
I purchased the advanced CGN3 gateway yesterday and hope to replace the CGN2 so that I can stop paying the monthly rental fee as well as hopefully improve my network. I wanted to know if it's as easy and swapping out the gateways and simply returning the CGN2 gateway to my local Rogers location or should I contact Rogers before returning it?
My second question is about changing my internet package. I'd like to go for the hybrid fibre 250 plan since I'd actually be paying less money than I am now if I eliminate the rental fees and the extra 25-30 dollars for unlimited bandwith. Would it be as easy as switching to the new package online once I have the CGN3 set up? Or will it require a visit from a technician?
Thanks for reading.
Hi @TheRedMaverick, Welcome to Rogers Community Forum!
Before you swap the modem, please contact Customer Care as the MAC/Serial number of the new modem has to be added to your account and remove the rental at the same time. You can also upgrade your package while you are speaking to care. And there is no need for a Tech visit.
Once the new modem is active and online, you’ve to return your rental modem along with the power supply to the Rogers Plus store. Hope this info helps!