For the past week every day and night I've been getting 10% - 20% packet loss on and off, It goes on for hours then stops for another hour or two then goes on again. It has been none stop pretty much. I cant use my internet what so ever when the packet loss is happening.
I'm almost 100% positive that this is a problem with rogers. I live in Ontario and this is also happening to a few of my other friends constantly. I have done everything I can do when it comes to fixing packet loss theres really not a whole lot you can do as it is almost 90% of the time the ISP fault. I'm beginning to get really fed up with the crappy service I'm getting from rogers. Rogers needs to fix this problem stat. They need to upgrade there crappy service in the ontario area as I know in some places its just absolutely horride.
Does anyone know what could be causing this problem that I may have overlooked ? I'm pretty sure I did everything as I spent hours trying to fix this the other day. I've also exchanged my router and tryed different modems and such and its still the same problem no matter what I use.
Over the past week I have noticed that at random times during the day or night there seems to be a massive increase in packet loss. I have noticed while playing some online games that my ping remains low, however the game becomes slow to repond to keystrokes, chat, etc... During this time web pages also seem to hang. Unsure if this is a widespread issue or if its just specific to me. Most of the time things are fine, but when it strikes it seems to last for an hour or so.
Anyone else in the thornhill area experiencing anything such symptoms?
Just for the heck of it, can you log into your modem, navigate to the DOCSIS WAN page, copy the downstream and upsteam tables and paste them into this thread. The tables contain the cable signal levels and signal to noise ratios, which might be of intererest at this point. Copy and paste them when your internet service is running normally, and also when you are having problems. What are you using to measure packet loss and how much of a loss are you seeing?
Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID 1 657000000 256QAM 5.300 38.983 11 2 591000000 256QAM 4.700 40.366 1 3 597000000 256QAM 4.300 40.366 2 4 603000000 256QAM 4.500 40.366 3 5 609000000 256QAM 4.200 40.366 4 6 615000000 256QAM 3.900 38.983 5 7 621000000 256QAM 3.900 40.366 6 8 633000000 256QAM 4.500 38.983 7 9 639000000 256QAM 4.600 38.983 8 10 645000000 256QAM 5.000 38.983 9 11 651000000 256QAM 5.200 40.366 10 12 663000000 256QAM 5.600 40.366 12 13 669000000 256QAM 5.400 40.366 133 14 675000000 256QAM 6.000 38.983 134 15 681000000 256QAM 6.100 40.366 135 16 687000000 256QAM 6.200 38.983 136 17 693000000 256QAM 6.500 38.983 137 18 699000000 256QAM 6.700 38.983 138 19 705000000 256QAM 7.000 40.366 139 20 711000000 256QAM 7.000 40.366 140 Upstream Overview Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID 1 38596000 3200000 ATDMA 43.750 1 2 23700000 6400000 ATDMA 42.250 3 3 30596000 6400000 ATDMA 42.250 2
I used http://www.pingtest.net/ yet it doesn't show any packet loss what so ever. Problem is, the issues that I am dealing with are a clear sign of packet loss.
Please see this thread: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/233...
I've had this problem since November 2014. I also live in Ontario (Toronto), and lately the packet loss has gotten worst. From 8pm to 12am, the packetloss is so terrible that I can't even load webpages.
Only thing you can do is call them daily and complain. Although I will warn you that you will be frusturated with the empty promises and lack of follow up from Rogers.