experiencing daily packet loss

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I've Been Around
Posts: 1

experiencing daily packet loss

 For the past week every day and night I've been getting 10% - 20% packet loss on and off, It goes on for hours then stops for another hour or two then goes on again. It has been none stop pretty much. I cant use my internet what so ever when the packet loss is happening.

 

 I'm almost 100% positive that this is a problem with rogers. I live in Ontario and this is also happening to a few of my other friends constantly. I have done everything I can do when it comes to fixing packet loss theres really not a whole lot you can do as it is almost 90% of the time the ISP fault. I'm beginning to get really fed up with the crappy service I'm getting from rogers. Rogers needs to fix this problem stat. They need to upgrade there crappy service in the ontario area as I know in some places its just absolutely horride.

 

Does anyone know what could be causing this problem that I may have overlooked ? I'm pretty sure I did everything as I spent hours trying to fix this the other day. I've also exchanged my router and tryed different modems and such and its still the same problem no matter what I use.

 

 

***Edited Labels***

Resident Expert
Resident Expert
Posts: 13,921

Re: experiencing daily packet loss

bar bad signal... which could effect packet loss.... having a tech come out is about the only other thing you can do to eliminate anything more your side... beyond that, its up to rogers to fix the node or whatever is causing the issue 😞



I'm Here A Lot
Posts: 7

Re: experiencing daily packet loss

Over the past week I have noticed that at random times during the day or night there seems to be a massive increase in packet loss. I have noticed while playing some online games that my ping remains low, however the game becomes slow to repond to keystrokes, chat, etc... During this time web pages also seem to hang. Unsure if this is a widespread issue or if its just specific to me. Most of the time things are fine, but when it strikes it seems to last for an hour or so. 

 

Anyone else in the thornhill area experiencing anything such symptoms? 

Resident Expert
Resident Expert
Posts: 6,111

Re: experiencing daily packet loss

Just for the heck of it, can you log into your modem, navigate to the DOCSIS WAN page, copy the downstream and upsteam tables and paste them into this thread.  The tables contain the cable signal levels and signal to noise ratios, which might be of intererest at this point.  Copy and paste them when your internet service is running normally, and also when you are having problems.  What are you using to measure packet loss and how much of a loss are you seeing?



I'm Here A Lot
Posts: 7

Re: experiencing daily packet loss

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Signal noise ratio (dB)	Channel ID
1	657000000	256QAM	5.300	38.983	11
2	591000000	256QAM	4.700	40.366	1
3	597000000	256QAM	4.300	40.366	2
4	603000000	256QAM	4.500	40.366	3
5	609000000	256QAM	4.200	40.366	4
6	615000000	256QAM	3.900	38.983	5
7	621000000	256QAM	3.900	40.366	6
8	633000000	256QAM	4.500	38.983	7
9	639000000	256QAM	4.600	38.983	8
10	645000000	256QAM	5.000	38.983	9
11	651000000	256QAM	5.200	40.366	10
12	663000000	256QAM	5.600	40.366	12
13	669000000	256QAM	5.400	40.366	133
14	675000000	256QAM	6.000	38.983	134
15	681000000	256QAM	6.100	40.366	135
16	687000000	256QAM	6.200	38.983	136
17	693000000	256QAM	6.500	38.983	137
18	699000000	256QAM	6.700	38.983	138
19	705000000	256QAM	7.000	40.366	139
20	711000000	256QAM	7.000	40.366	140
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	38596000	3200000	ATDMA	43.750	1
2	23700000	6400000	ATDMA	42.250	3
3	30596000	6400000	ATDMA	42.250	2

 I used http://www.pingtest.net/ yet it doesn't show any packet loss what so ever. Problem is, the issues that I am dealing with are a clear sign of packet loss.

Resident Expert
Resident Expert
Posts: 13,921

Re: experiencing daily packet loss

Bigest thing would be to find out where the packet loss is happening.

One test might not show it, if its only going from A to B.. but if you are going to C, than it goes through another node which has an issues and introduces the loss.



I Plan to Stick Around
Posts: 18

Re: experiencing daily packet loss

Please see this thread: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/233...


I've had this problem since November 2014. I also live in Ontario (Toronto), and lately the packet loss has gotten worst. From 8pm to 12am, the packetloss is so terrible that I can't even load webpages. 


Only thing you can do is call them daily and complain. Although I will warn you that you will be frusturated with the empty promises and lack of follow up from Rogers.