change Hitron admin password

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borford
Rogers Employee
Rogers Employee
Posts: 145

Re: change Hitron admin password


@AntManCan wrote:

When attempting to change the admin password on the Hitron router, the device incorrectly applies a password mask to the "Old Password" field.

 

This means that if your current admin password is too short (perhaps because it was created from older firmware) it is impossible to change it without doing a factory reset.

 

Going through the admin screen will report that your Old Password must be at least 8 characters long, which makes it impossible to create a new password.

 

 

 


Since the old password would have been "password" or your wifi password which requires min. 8 digits, it shouldn't happen. Call tech support and we can help.

1-855-381-7839

 

Brian

kenkoy06
I've Been Around
Posts: 1

Re: change Hitron admin password

After i change the password of admin of router i cannot acces 192.168.0.1 it says refused to connect help me how to fix this

gp-se
I'm an Advisor
Posts: 1,145

Re: change Hitron admin password


@kenkoy06 wrote:

After i change the password of admin of router i cannot acces 192.168.0.1 it says refused to connect help me how to fix this


@kenkoy06

Are you connecting to the Router using WiFi or a Lan cable? I would run a factory reset of the Router, then use a lan cable to log in and change the admin password. 

 

Did you only change the password, or did you put the router into bridge mode too? bridge mode uses a different IP address. 

192.168.100.1

 

Jan0219
I've Been Around
Posts: 1

Re: change Hitron admin password

I need help.😓 i been trying to change our routers password. But every time i put the old password it says incorrect current password. I tried to factiry reset it thru site and the device itself but same error. Please help. Thanks in advance. Any help would be appreciated.
gp-se
I'm an Advisor
Posts: 1,145

Re: change Hitron admin password


@Jan0219 wrote:
I need help.😓 i been trying to change our routers password. But every time i put the old password it says incorrect current password. I tried to factiry reset it thru site and the device itself but same error. Please help. Thanks in advance. Any help would be appreciated.

@Jan0219

 

The user name is: cusadmin

password is your Wifi password, if you cannot remember your WiFi password then you can do a factory reset then set everything up from scratch. When you do a factory reset you have to go through the set up process, whatever password you set for the WiFi will also be the password to log in to the modem. Lastly you can call Rogers tech support and ask them to change the password if you are authorized on the account.

 

 

JetCanada
I Plan to Stick Around
Posts: 10

Re: change Hitron admin password

This only works if you want to reset your router factory defaults. You'll lose all of your configurations.

 

In a web browser url: enter 192.168.0.1 you will be presented with the login screen for the router.

- User id = cusadmin

- Password = enter your password (if you haven't changed it, then the password will be "password"). If you can't remember it, then you'll have to reset to factory defaults.

Click on Admin

- Look for the option to change user password.

 - User id  = cusadmin

 - Enter Old password

 - Enter New password

 

HaArD
I've Been Around
Posts: 1

Re: change Hitron admin password

>>>Since the old password would have been "password" or your wifi password which requires min. 8 digits, it >>>shouldn't happen. Call tech support and we can help.

>>>1-855-381-7839

>>>

>>>Brian

 

This response from Brian is untrue.

 

You can absolutely have an existing password that you cannot change because it is less than 8 characters long.

 

I could call Rogers and see if the people on the helpless line know what to do, but I really don't have the hours, or the patience that that would take.

twilkinson45
I've Been Around
Posts: 1

Re: change Hitron admin password

I too am having this problem.  Some time ago, probably with an earlier version of the firmware, I had changed the cusadmin password to something that was only 7 characters long.  Now when I try to change it again with firmware version 4.5.8.45, I get the error Password must contain at least 8 characters.  I looked at the code in /js/admin_management.js and it is clearly applying a new test to the old password (line 183-185)

 

                    else if (oldpassword.length < 😎 {
                        this.showError('oldPassword', $.tag_get('Error_Password_Short'));
                        return;

 

I don't think it makes any sense to test the old password (it's already set!) - this code should be removed in the next update.  I know that my old password is less secure!  That's why I am trying to update it! 🙂