cable internet down

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Moderator
Moderator
Posts: 878

Re: cable internet down

Hello, @Jg007

 

Welcome to the Rogers Community Forums!

 

I know how disruptive it can become when your internet goes down. If you are still experiencing issues with your service please send a private message to @CommunityHelps so we can look into this for you and ensure we find a resolution.

 

Not familiar with our private messaging system? No worries, Click Here.

 

Have you seen our Rogers Service Interruptions page? All major outages will be reported here along with an Estimated Time of Resolution and the cause (if known) of the outage.

 

RogersTony

 

 

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I've Been Around
Posts: 1

Re: cable internet down

I am trying to troubleshoot my modem and its not working

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Resident Expert
Resident Expert
Posts: 6,751

Re: cable internet down

@JayLee90 if you're experiencing a loss of service of some type with the modem, call tech support and ask the Customer Service Rep to run a signal check on the modem.  That will be the starting point to determine what the problem is.