As a customer myself who relies heavily on the internet I can certainly appreciate the concern when it isn't working! Can you provide us with any details regarding your home internet service?
The reason these questions are important is due to the nature of the infrastructure design. If there is an outage in a particular area, it isn't necessarily going to impact everyone in that area. It would depend on the node they're receiving service from. These questions help determine if there's a signal issue to your modem.
Happy new year and welcome to the community!
Sounds like there may be an issue with the signal levels to your modem. I'd recommend reaching out to technical support as soon as possible, if you haven't yet already, to determine if the issue is localized or area related and have it addressed.
You can reach support at 1-888-381-7839 or via live chat here. Alternatively you can reach out to us here @CommunityHelps for assistance and we'd be happy to take a look. For more information on our PM system you can check out our blog.
My area is M1E2R1 and suddenly internet stopped working from 11 AM and restart of modem did not fix the issue.
Welcome to Rogers Community Forums! 😃
Thank you for posting your concern in the Community. I appreciate you rebooting the modem; it's a good troubleshooting step. We can check your connection and as well as your neighbourhood; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.