cable internet down

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Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: cable internet down

Hello @tisui,


Welcome to the Community Forums! 


Can you please provide details of the issue you are having? 


Thank you, 


Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: cable internet down

Hello @ tisui


Welcome to the Forums!


Would you please elaborate the issue? Are you not able to connect to the internet? Did you try rebooting the modem?


Please update the Community with as many details as you can , we should be able to further assist you .



I've Been Around
Posts: 1

Re: cable internet down

My internet is down yet again. Ironically just did an upgrade that was supposed to be better for me and the only way I have been able to get on the net is by logging on as a guest in my own house!?!?!?!?!?!


***Edited Labels*** 

Resident Expert
Resident Expert
Posts: 6,345

Re: cable internet down

Are you able to log into the modem to check the wifi network names and passwords?

Resident Expert
Resident Expert
Posts: 14,069

Re: cable internet down

Yeah.. if your loged in under your GUEST account.. means your internet as a whole should be working... 

I would do a full factory reset on your modem (hold down the reset button for a good 30 seconds)

This should bring it back to factory defaults.

Then connect a machine wired to it, if possible.. and go to and log in with the defaults

L: cusadmin

P: password


And go and set up your wireless security settings, etc.

Then see if you can connect.


(if your not able to do wired to it.. give rogers support a call, they should be able to remote set up your stuff for you)

I'm Here A Lot
Posts: 7

Re: cable internet down

internet down. thornhill


i got a ignite 100u recently and lost my connection.

2016-07-20 13_27_27-CGN3ACSMR Router - Hitron Technologies ‎- Microsoft Edge.png2016-07-20 13_28_101-CGN3ACSMR Router - Hitron Technologies ‎- Microsoft Edge.png2016-07-20 13_29_441-CGN3ACSMR Router - Hitron Technologies ‎- Microsoft Edge.png

I'm Here A Lot
Posts: 7

Re: cable internet down

A tech came and did something on friday. now my internet speed has dropped. i dont see why i have to spend for 100u speeds when i am getting only 47 mbps. please please fix this. i am connected direclty to the modem with wired connection. before the tech came, i was gettign >150 mbps. the only issue i had before was disconnections. now i am getting less than 50 mbps.

Resident Expert
Resident Expert
Posts: 6,345

Re: cable internet down

@Dobegun what was the original reason for the tech visit?  Did the tech change the modem during the visit?


Can you log into the modem, navigate to the STATUS....DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post.  That will paste in the text contents of the tables, so you don't have to post a screen capture or link to one.  

I'm Here A Lot
Posts: 7

Re: cable internet down

Rogers send a tech

"We have just completed running diagnostics for your area and the modem. The area is responding well. However, the signal levels on the modem are out of specs. Was anything changed inside the home, like relocating modem or adding splitter etc.? "

it looks like the tech put a filter on the modem



Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123699922ATDMA - 64QAM36.00026400000
238596000ATDMA - 64QAM37.00033200000
330596000ATDMA - 64QAM36.75016400000
Posts: 1,145

Re: cable internet down

Hi Dobegun,


Please DM us @CommunityHelps and I will troubleshoot and further assist. If a tech is necessary, I can book one. Thank you.



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