Hello @joseolima,
Thank you for your post and Welcome to the Rogers Community Forums!
I know how disruptive it can be when your Internet goes down even if it's just for a short period of time. I really hope that by now your service has been fully restored but if you are still experiencing issues please send us a Private Message @CommunityHelps and we can take a closer look at this for you.
For more information on our Private Messaging system please Click Here.
RogersTony
It would be good to know where you're located. It was a bit windy today, so it would vary by location and how much damage there was near you. We were down, but only for 13 minutes. There's a banner about outages on the Rogers landing page and there's a link in it to the following thread which often has additional information and timing:
Hey @tyreman,
I know how you feel, I only got my power and services back late last night after being without it since the storm. I believe majority of the outages related to Hydro issues should be resolved.
If you are still without services, please reach out to us @CommunityHelps, so we can take a closer look!
Here's hoping your service is restored since you last posted *fingers crossed*.
Kind Regards,
RogersCilio
Hello @halalakia123,
Welcome to the Rogers Community Forums!
Thank you for your post, I know how important the Internet connection is these days so we definitely want to take a look at this for you to see what is going on. I really hope you are back online by now but if not please provide us with a description of the current light pattern on your modem, a picture would work great!
We look forward to your response.
RogersTony
