cable internet down

[RogersHassam]

Hello @tisui,

Welcome to the Community Forums! 

Can you please provide details of the issue you are having? 

Thank you, 

RogersHassam 

[RogersSannecia]

Hello @ tisui

Welcome to the Forums!

Would you please elaborate the issue? Are you not able to connect to the internet? Did you try rebooting the modem?

Please update the Community with as many details as you can , we should be able to further assist you .

RogersSannecia

[Gwynydd]

My internet is down yet again. Ironically just did an upgrade that was supposed to be better for me and the only way I have been able to get on the net is by logging on as a guest in my own house!?!?!?!?!?!

***Edited Labels*** 

[Datalink]

Are you able to log into the modem to check the wifi network names and passwords?

[Gdkitty]

Yeah.. if your loged in under your GUEST account.. means your internet as a whole should be working... 

I would do a full factory reset on your modem (hold down the reset button for a good 30 seconds)

This should bring it back to factory defaults.

Then connect a machine wired to it, if possible.. and go to 192.168.0.1 and log in with the defaults

L: cusadmin

P: password

And go and set up your wireless security settings, etc.

Then see if you can connect.

(if your not able to do wired to it.. give rogers support a call, they should be able to remote set up your stuff for you)

[Dobegun]

internet down. thornhill

i got a ignite 100u recently and lost my connection.

[Dobegun]

A tech came and did something on friday. now my internet speed has dropped. i dont see why i have to spend for 100u speeds when i am getting only 47 mbps. please please fix this. i am connected direclty to the modem with wired connection. before the tech came, i was gettign >150 mbps. the only issue i had before was disconnections. now i am getting less than 50 mbps.

[Datalink]

@Dobegun what was the original reason for the tech visit?  Did the tech change the modem during the visit?

Can you log into the modem, navigate to the STATUS....DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post.  That will paste in the text contents of the tables, so you don't have to post a screen capture or link to one.  

[Dobegun]

Rogers send a tech

"We have just completed running diagnostics for your area and the modem. The area is responding well. However, the signal levels on the modem are out of specs. Was anything changed inside the home, like relocating modem or adding splitter etc.? "

it looks like the tech put a filter on the modem

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	-7.400	34	38.605
2	363000000	256QAM	-5.800	10	37.636
3	369000000	256QAM	-5.800	11	37.636
4	375000000	256QAM	-5.800	12	37.356
5	381000000	256QAM	-5.400	13	37.636
6	387000000	256QAM	-5.500	14	38.605
7	393000000	256QAM	-5.600	15	38.605
8	399000000	256QAM	-5.400	16	38.605
9	405000000	256QAM	-5.600	17	37.636
10	411000000	256QAM	-5.100	18	38.605
11	417000000	256QAM	-5.000	19	38.605
12	423000000	256QAM	-4.900	20	38.605
13	429000000	256QAM	-4.800	21	38.983
14	435000000	256QAM	-4.600	22	38.605
15	441000000	256QAM	-4.400	23	38.605
16	447000000	256QAM	-4.500	24	38.983
17	555000000	256QAM	-6.000	25	38.605
18	561000000	256QAM	-6.400	26	38.605
19	567000000	256QAM	-6.300	27	38.983
20	573000000	256QAM	-6.700	28	38.983
21	603000000	256QAM	-7.500	33	38.983
22	357000000	256QAM	-5.500	9	37.636
23	615000000	256QAM	-7.700	35	38.605
24	621000000	256QAM	-8.400	36	37.636

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	23699922	ATDMA - 64QAM	36.000	2	6400000
2	38596000	ATDMA - 64QAM	37.000	3	3200000
3	30596000	ATDMA - 64QAM	36.750	1	6400000

[RogersCorey]

Hi Dobegun,

Please DM us @CommunityHelps and I will troubleshoot and further assist. If a tech is necessary, I can book one. Thank you.

RogersCorey