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Internet keeps dropping

My internet keeps going offline and then back online every few minutes. This happened a few weeks ago and tech support over the phone could not find and issue, but reset everything and it was fine until today. Now it has been happening every few minu...

Resolved! Slow Xfinity Fibre

I just got a Xfinity fibre (well cable...) modem on a 2g plan. It in bridge mode and I get 1g down. I realize it is UP TO 2g however only getting half is a little much.Anyone else faced this?Thanks, Bj       ***Edited Labels***

keef_ca by I plan to stick around
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  • 7 replies
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My ps5 can't connect

Hi im messaging u guys today to tell you that my ps5 cannot connect to your network it keeps saying failed to connect to internet, this is the error message i keep receiving : cant connect to internet, your internet service provider or your router mi...

[Rogers NOC Question] Access to Azure Files blocked by Rogers

So this is going to be a Rogers NOC question. Someone from Rogers will have to relay to them to see if I can get an answer. By default, for security reasons, Rogers blocks outbound SMB traffic (Port 445) to the internet. The problem is that my compan...

gisuck by I'm a reliable contributor
  • 111 Views
  • 2 replies
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How to block a website on the ignite gateway

Hey! I'm trying to completely block a specific website from use with devices on our network.  The "rogers home connect" app on does not seem to have this functionality, so I have logged directly on to the modem admin page (10.0.0.1) and enabled paren...

awhite by I've been here awhile
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  • 12 replies
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Intermittent Connectivity

I'm being gaslit by either online support or a senior technician. Stuck with internet issues since October.   I have been dealing with intermittent internet connectivity issues on the nearest Rogers node since October. The issue presents as a 5-20m b...

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huynh4 by I'm here a lot
  • 882 Views
  • 13 replies
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Resolved! Can't create App password

When I tried to generate an App password to connect to Outlook. I receive the following message: Something went wrong on our end. Please try again later. I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins... Not happ...

eltbrown by I've been here awhile
  • 177070 Views
  • 471 replies
  • 21 likes

WiFi constantly disconnecting

In an apt building and we all have rogers with our rent.  WiFi  goes off maybe 20x a day.  (will probably disconnect while typing this) It's unacceptable.  On the phone they keep telling me it's my computer problem that the signal is fine.  STILL una...

User_5555 by I've been around
  • 2700 Views
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Resolved! Constant "Site Can't Be Reached" errors only while on Rogers' network

I ONLY have this issue when connected to my Rogers wireless and just to be clear I have unplugged my router many times, rebooted my laptop many times, it's Rogers.     All of the Microsoft websites I use for work (https://www.office.microsoft.com...,...

luvsql by I plan to stick around
  • 9436 Views
  • 22 replies
  • 1 likes

Resolved! Mobile Internet Options for Rural Ontario

Hello,I currently have Rogers home Internet at my primary residence and am looking for similar options for my lake house.I own a Mobile Internet Hub but the data package options were not ideal for a family of four (heavy consumption). I hope there ar...

Amyvolume by I've been here awhile
  • 164 Views
  • 2 replies
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Choosing Font options when composing an Email with Yahoo

Hello. In Rogers Yahoo email, there seems to be no options to underline, make bold, change the size of the font or its type when in the composing window, such as there is in this window where I am composing this email  now. How would I find the tool ...

chdiamo1 by I'm a reliable contributor
  • 2597 Views
  • 3 replies
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Internet connectivity is spotty and dropping Vaughan

Hi All, We seem to have internet dropping rather frequently.  Our Ignite TVs are fine, just internet dropping on a rather frequent basis here in Woodbridge.  Anyone else experiencing this?  This also happens when on 5G network with podcasts cutting o...

la1 by I've been here awhile
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  • 5 replies
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Question for Valorant/League players regarding ping

Hey there, I'm trying to see something here. Ever since roughly 2020, I've had somewhat inconsistent ping while playing League of Legends and Valorant. I have historically played at 22-27ms stable. Out of seemingly nowhere, I want to say late 2019-ea...

Richard_D by I plan to stick around
  • 626 Views
  • 6 replies
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About Wireless Internet

I ordered Rogers Wireless Internet Service Device since middle of Dec. 2024, and I received my device on Jan. 3. 2025, and I am became Rogers Wireless Internet customer since Jan. 3, 2025. When I received bill, the bill started to change me since mid...

Rogers Infinity 2G modem

We've had the older Rogers 500MB package for a few years now. A few months ago when the Xfinity conversion happened we got an offer to switch to the 1GB plan, then just this week got another offer to switch to the Xfinity Pro 2G plan. I have done mul...

Weimer369 by I'm here a lot
  • 277 Views
  • 3 replies
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Service Interruption

OK, so my Internet went down again on Friday. I was told it was a building issue however the buildings back up and I am not so now I’m having to wait five days for somebody to come. It wouldn’t be such a big deal however this is the 10th time in a ye...

Monroe0123 by I've been here awhile
  • 154 Views
  • 1 replies
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High Latency and Packet loss 1.5GB - City permits required for fix.

I have bad latency, jitter and packet loss with Rogers internet 1.5gb, hard wired to computer. I have had two techs come out to confirm everything from my unit is ok but both techs have also confirmed the problem is between the box in my yard and the...

jared426 by I've been here awhile
  • 441 Views
  • 6 replies
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My 2.5 gb port on my modem is no longer outputting over 1 gb

For the last week or two, I have noticed that the speed of my modern 2.5 Gbps port is no longer goes above 900 Mbps.  I usually test this from a wired desktop PC which has a 2.5 Gbps network card to the orange port on the back of the modem. Rogers se...

andrew6123 by I've been here awhile
  • 210 Views
  • 3 replies
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Rogers outage in Hesepler (Cambridge) Ontario

No coax Internet since 3:20am. Support bot suggestions didn't help (all 5 times I tried over the past hour).When I select Chat with someone, the bot was Closed.Funny you can select DOWN or OUTAGE as a label for posts.

Daner by I'm here a lot
  • 354 Views
  • 7 replies
  • 0 likes