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Forum Posts

Xfinity app cannot change password

so I have Xfinity app on my iPhone 13 with latest IOS. when I press wifi detail button on wifi tab nothing showed up, so I cannot change wifi. what should I do? I have logout&login, and even reinstall after delete app. is there other way I can change...

pam2025 by I've been here awhile
  • 59 Views
  • 2 replies
  • 0 likes

Can't Call customer Service

I have tried calling every number on the rogers website to speak to a customer care specialist - as talking to the online chat, they cannot help me. Every time I call I am told the customer care is closed but to talk to someone online. When I talk to...

Ksing44 by I've been here awhile
  • 1112 Views
  • 8 replies
  • 1 likes

Resolved! Ignite blinking white

My ignite wifi just got offline. Blinking white and doesn’t work. Anyone going through the same thing? Help!!   **Labels Added**

Yolas by I've been around
  • 56571 Views
  • 8 replies
  • 1 likes

IP Reputation

I keep getting Security Risk notifications on the app about IP Reputation stating that "We've blocked a known malicious IP from United States from accessing this device." and lists my personal laptop as the source but the laptop has been turned off d...

Xfinity Internet - Constantly No Internet Available.

I recently moved into a new apartment and had rogers internet installed. The sales and tech said that it is fiber internet and therefore does not need a coaxial cable. The internet will work for anywhere from 5 minutes to an hour and then connection ...

Rogers Wireless POE melted and caught on fire!

Rogers began fixed wireless lte in my area as of September 2021. I replaced xplornet with rogers in August of this year.I have a serious concern. An antenna is placed attached to your house pointed toward an lte tower. It is powered using a cat5 POE ...

Oznam by I've been here awhile
  • 2913 Views
  • 9 replies
  • 1 likes

Comcast officially unveils its new XB10 Gateway and XER10 Router

Here's some really cool news: Comcast has finally unveiled its new DOCSIS 4.0 / Wi-Fi 7 gateway -- the XB10.   https://www.lightreading.com/cable-technology/comcast-unveils-first-docsis-4-0-gateway-tests-high-fidelity-video-   This new gateway is bas...

-G- by Resident Expert
  • 29342 Views
  • 42 replies
  • 7 likes

Large tree removal, cable line concerns

I know this might not be the right place to ask, but do I need to contact Rogers if the tree removal company has explained that there is a risk to the cable line running underneath the tree to be removed? The line runs through my backyard and connect...

ed1234 by I've been here awhile
  • 77 Views
  • 1 replies
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Dreaded Flashing Green Light

Our home phone is down, technicans keep switching out the modem/router (xfinity gateway) thinking it's the issue, this most recent switch cut everything off-now we have no tv, no internet. All the box does is flash green, I cannot re-add the gateway ...

MJmac by I've been around
  • 2789 Views
  • 3 replies
  • 1 likes

Resolved! FTTH (atlantic) Use Switch on ONT?

I'm switching back to Rogers next week and will be getting FTTH, but am looking for a work-around for the lack of extra high speed ports on the current rogers' modem to power my internal network hardware.   I had initially intended to just leave the ...

sswilson by I'm a reliable contributor
  • 832 Views
  • 13 replies
  • 0 likes

Resolved! Active time limits: Assigning devices to profiles

Hi, I'm new to Rogers/Shaw and I'm looking for some support. We have two teens who share an Xbox and I'm trying to figure out how to limit their access to the Xbox so their summer isn't spent sleeping until 3 p.m. everyday. Lol. It appears I can only...

Leahaych by I've been here awhile
  • 148 Views
  • 2 replies
  • 0 likes

Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Rogers Price Increases

Just looked at my recent bill. My home internet has increased in price by 82%. Also my wireless service has increased by 136%. Time to move on.   *Added labels*

Gumbey by I plan to stick around
  • 341 Views
  • 3 replies
  • 0 likes

Resolved! Setting up email in Outlook classic

I'm trying to get my dad set up with his Rogers e-mail in Outlook (Classic) (2024).  There appears to be some sort of authentication issues, because even with correct password and (near as I can tell) server settings, it will not connect.   I am gett...

Resolved! Port Forwarding Issues

I have been having an issue with port forwarding for some time now. I am trying to host a minecraft server for me and some friends and have opened port 25565 as this is the default port for minecraft and minecraft servers. I was able to connect my de...

DForto by I've been around
  • 1951 Views
  • 5 replies
  • 2 likes

WIFI SECURITY KEY

My WIFI is fine. I am attempting to set up a new device and I have no idea how to get the security key so I can get the internet up and running.   **Labels Added**    

MASCOT by I've been around
  • 8153 Views
  • 5 replies
  • 0 likes

Rogers Xfinity Modem resetting itself by itself every 20mins to an hour

So this has been a on going issue with my internet since decemeber, My internet will be working totally fine and randomly ill look down and my modem is going through a restart cycle, Blinking orange light,Solid orange, Blicking green, Solid green, So...

Mat92 by I plan to stick around
  • 1202 Views
  • 11 replies
  • 1 likes

Internet and tv has been dropping out for months

Both my internet and  Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few  months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad. Lately it has bec...

salichad by I've been here awhile
  • 1905 Views
  • 8 replies
  • 0 likes

Internet 'fixed' but still getting 20mbps up?!

I lodged a ticket on Friday since the 50mbps upload speed I pay for was suddenly 500kbps - 3mbps.   As of 6am this morning, it's back up around 20mbps.   I got a weird email from Rogers. Can't tell whether it's even related because it mentions Xfinit...

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notmario by I plan to stick around
  • 573 Views
  • 13 replies
  • 0 likes

Rogers Ignite and Smart Device . !

If you have recently switched over or updated to the Ignite service, you will likely encounter difficulties reconnecting any pre-existing smart devices you have installed. Here are some tips and suggestions based on my personal experience over the pa...

nexxstep by I've been here awhile
  • 7701 Views
  • 9 replies
  • 0 likes