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Forum Posts

Resolved! Xfinity app for router configuration is a terrible idea

I just recently upgraded from the legacy Internet 300 plan to the newer Xfinity 1G plan which, in order to facilitate the increased upload/download speeds, came with new router hardware.   I want to say that whomever it was that decided a phone app s...

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Llethander by I've been here awhile
  • 1129 Views
  • 10 replies
  • 3 likes

Rogers IPV6 service not working

Hi all, IPV6 seems not available for my internet, I can see IPV6 address on gateway, but when I try https://ipv6-test.com/, shows no ipv6 supported. I am currently not on bridge mode and not set up any fancy setting. Can anyone help me? I have tried ...

E-Mail Snafu

Long on-going issue.  I can receive my e-mails.  I can read my e-mails.  However, if I want to forward or reply to any e-mail, the body of text turns into mushy gobblegook.  It looks to be all of the coding for the page.  So I end up with half of my ...

debguay by I've been around
  • 49 Views
  • 1 replies
  • 0 likes

Interruptions

Experiencing interruptions Whitby Anderson and Rosland area   *Added Labels*

Glensy by I've been around
  • 58 Views
  • 1 replies
  • 0 likes

Resolved! Trouble With Port Forwarding and Rogers Support

I have been having constant issues with the rogers app and port forwarding in general ever since the feature was removed from the routers gateway. I used to just be able to enter the device IP, and the port and it would work perfectly. Until Rogers c...

Lucky17 by I've been here awhile
  • 229 Views
  • 5 replies
  • 0 likes

High latency during peak hours

Hey there,I just moved into a new area. I had Rogers fiber 1 Gbps at my last place and there were zero issues. For my current place, I upgraded to the 1.5 Gbps plan. However, there have been issues with latency, particularly during the evening hours,...

bl86 by I've been here awhile
  • 132 Views
  • 2 replies
  • 0 likes

Activation Issue

New customer Received modem Sat Couldnt setup chat Sunday 9am tells me my account is stuck opens a ticket says 24hrs will receive a text messag Its now Tuesday 8pm well over 50hrs Still cant activate modem Tried to chat with support online Have been ...

malandan by I've been around
  • 98 Views
  • 1 replies
  • 0 likes

Resolved! Radio is still on even if WIFI is turned off.

I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...

techx15 by I've been here awhile
  • 6762 Views
  • 22 replies
  • 0 likes

Consistent High Latency and No Help

Does anyone else experience this these high latency issues? If so, did you find a solution? I have contacted Rogers technical support 9 times and they have sent over a senior technician to investigate. The problem is still persisting. Here is a trace...

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emr153 by I've been around
  • 260 Views
  • 5 replies
  • 0 likes

severe latency issues on Rogers Xfinity 150-Unlimited

I am located in the Central Park neighbourhood of Nepean (Ottawa). I have been experiencing severe latency issues for weeks now. Had my modem swapped by a technician on a site visit but the problem persists. I can't pull up the simplest of web pages ...

ottawaalan by I've been here awhile
  • 121 Views
  • 1 replies
  • 0 likes

Service Interruption - Vanier Ottawa

Despite spending hundreds of dollars a month I have experienced nothing but issues since moving here. Rogers has provided no assistance. Currently there has been an outage for almost 24 hours. I cannot speak with an agent on the phone. Last time I tr...

DNice79 by I've been around
  • 204 Views
  • 4 replies
  • 1 likes

Recurring latency and packetloss (often 100%)

I am in Richmond HIll (L4C) and I recently switched from Fido to Rogers and since the switch there's been packet loss and latency issues. The latency and packetloss will sporadically occur the day; it's worse in the afternoon/night, but some mornings...

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PB99 by I'm here a lot
  • 574 Views
  • 10 replies
  • 0 likes

Roger rural internet

As like problem in summer. My Roger’s rural internet keeps dropping very hr or so atleast 6 to six time's a day, that I notice. Last time this happened i reported numerous times and went through resets galore. They sent tech 3 different times. Once d...