No coax Internet since 3:20am. Support bot suggestions didn't help (all 5 times I tried over the past hour).When I select Chat with someone, the bot was Closed.Funny you can select DOWN or OUTAGE as a label for posts.
OK, so my Internet went down again on Friday. I was told it was a building issue however the buildings back up and I am not so now I’m having to wait five days for somebody to come. It wouldn’t be such a big deal however this is the 10th time in a ye...
Before Xfinity I had the old hardware cable-TV Box.I also had a home network consisting og a router, wireless access point, several NAS boxes and multiple wired ethernet connections.For internet access, I had a cable modem - but serviced by Teksavvy ...
For the last week or two, I have noticed that the speed of my modern 2.5 Gbps port is no longer goes above 900 Mbps. I usually test this from a wired desktop PC which has a 2.5 Gbps network card to the orange port on the back of the modem. Rogers se...
Our home phone is down, technicans keep switching out the modem/router (xfinity gateway) thinking it's the issue, this most recent switch cut everything off-now we have no tv, no internet. All the box does is flash green, I cannot re-add the gateway ...
I'm being gaslit by either online support or a senior technician. Stuck with internet issues since October. I have been dealing with intermittent internet connectivity issues on the nearest Rogers node since October. The issue presents as a 5-20m b...
Anyone in Haldimand area internet offline ***Added Labels***
I have bad latency, jitter and packet loss with Rogers internet 1.5gb, hard wired to computer. I have had two techs come out to confirm everything from my unit is ok but both techs have also confirmed the problem is between the box in my yard and the...
I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call. The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...
I’ve gotten used to the internet dropping on occasion but it became a weekly occurrence starting a month or two ago and now it’s every other day. It’s not just us but the whole neighborhood. I’ve talked to my neighbors who are with Rogers and they ha...
I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box. Right after ...
Hey there, I'm trying to see something here. Ever since roughly 2020, I've had somewhat inconsistent ping while playing League of Legends and Valorant. I have historically played at 22-27ms stable. Out of seemingly nowhere, I want to say late 2019-ea...
I am having to move away from Thunderbird as my email client and now have two Rogers email accounts on the Yahoo email system.I have listed my contacts on an Excel spreadsheet and need to move them to the two yahoo accounts. The spreadsheet format i...
How do I login to the Ignite Router Admin portal? This is the first time am trying to login and Admin and password does not work. *Added Labels*
Long on-going issue. I can receive my e-mails. I can read my e-mails. However, if I want to forward or reply to any e-mail, the body of text turns into mushy gobblegook. It looks to be all of the coding for the page. So I end up with half of my ...
Hello support,I am getting this message every time I try to log into Rogers XFinity app “ sorry it does not go as planned” I logout and logged into multiple times, tried deleting the app and reinstalling i, tried different iPhones, and even iPad.. no...
Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...
I had renewed my Roger Wifi for 2 year in Oct 2023. When I renewed, I was told by the agent that I only had to pay the cancellation charge if I switched from Roger to any other service, and if I am leaving Canada, then since the services will not be ...
It's been over 4 weeks without internet and TV. Rogers did an 'upgrade' and nothing has worked since then. Get your act together!!! ***Edited Labels***
Hello community, I've recently moved my services back to Rogers. This time, they give me a big box called GATEWAY. Since I have my devices [3rd party] set up running for years without issue and I do not want to copy my dhcp table form my current rou...
