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Forum Posts

Rogers internet service sucks!!!

The internet cabled/wireless going on and off every 5 mins. even with a solid white light on its modem. It is so frustrating and annoying specially when you are a gamer cuz you have to log in your account everytime it was log off by itself. Raised is...

esmie by I've been here awhile
  • 3742 Views
  • 4 replies
  • 1 likes

Can't Access Email Account

My wife is trying to log into her email account and when she enters her pass it says it's wrong, when she tries to update the password she gets a box pop up stating"We've enhanced your sign in security."How does she reset her pass now?   *Added Label...

gordow by I plan to stick around
  • 1456 Views
  • 6 replies
  • 0 likes

IP Reputation

I keep getting Security Risk notifications on the app about IP Reputation stating that "We've blocked a known malicious IP from United States from accessing this device." and lists my personal laptop as the source but the laptop has been turned off d...

A Connected for Success customer internet service interruptions

Hi,So I've been experiencing the Internet service interruptions that I assume might be related to an upcoming 3g shutdown.I signed into my Rogers account on Rogers com today and it looked like my acc. could have been suspended as it no longer showed ...

Rita257 by I've been here awhile
  • 133 Views
  • 2 replies
  • 0 likes

Can't Call customer Service

I have tried calling every number on the rogers website to speak to a customer care specialist - as talking to the online chat, they cannot help me. Every time I call I am told the customer care is closed but to talk to someone online. When I talk to...

Ksing44 by I've been here awhile
  • 1209 Views
  • 9 replies
  • 1 likes

Bridge mode implications?

For years have had a Google Wifi mesh connected to my Rogers router w/o much issue. I am thinking of upgrading mesh but recently read that I should put the router into bridge mode.Pros/cons to this? Also, I have a modem for Rogers Smart Home Security...

rdms by I plan to stick around
  • 52 Views
  • 1 replies
  • 0 likes

Xfinity app cannot change password

so I have Xfinity app on my iPhone 13 with latest IOS. when I press wifi detail button on wifi tab nothing showed up, so I cannot change wifi. what should I do? I have logout&login, and even reinstall after delete app. is there other way I can change...

pam2025 by I've been here awhile
  • 123 Views
  • 3 replies
  • 0 likes

Resolved! Ignite blinking white

My ignite wifi just got offline. Blinking white and doesn’t work. Anyone going through the same thing? Help!!   **Labels Added**

Yolas by I've been around
  • 56779 Views
  • 8 replies
  • 1 likes

Xfinity Internet - Constantly No Internet Available.

I recently moved into a new apartment and had rogers internet installed. The sales and tech said that it is fiber internet and therefore does not need a coaxial cable. The internet will work for anywhere from 5 minutes to an hour and then connection ...

Rogers Wireless POE melted and caught on fire!

Rogers began fixed wireless lte in my area as of September 2021. I replaced xplornet with rogers in August of this year.I have a serious concern. An antenna is placed attached to your house pointed toward an lte tower. It is powered using a cat5 POE ...

Oznam by I've been here awhile
  • 2988 Views
  • 9 replies
  • 1 likes

Comcast officially unveils its new XB10 Gateway and XER10 Router

Here's some really cool news: Comcast has finally unveiled its new DOCSIS 4.0 / Wi-Fi 7 gateway -- the XB10.   https://www.lightreading.com/cable-technology/comcast-unveils-first-docsis-4-0-gateway-tests-high-fidelity-video-   This new gateway is bas...

-G- by Resident Expert
  • 29765 Views
  • 42 replies
  • 7 likes

Large tree removal, cable line concerns

I know this might not be the right place to ask, but do I need to contact Rogers if the tree removal company has explained that there is a risk to the cable line running underneath the tree to be removed? The line runs through my backyard and connect...

ed1234 by I've been here awhile
  • 98 Views
  • 1 replies
  • 0 likes

Dreaded Flashing Green Light

Our home phone is down, technicans keep switching out the modem/router (xfinity gateway) thinking it's the issue, this most recent switch cut everything off-now we have no tv, no internet. All the box does is flash green, I cannot re-add the gateway ...

MJmac by I've been around
  • 2978 Views
  • 3 replies
  • 1 likes

Resolved! FTTH (atlantic) Use Switch on ONT?

I'm switching back to Rogers next week and will be getting FTTH, but am looking for a work-around for the lack of extra high speed ports on the current rogers' modem to power my internal network hardware.   I had initially intended to just leave the ...

sswilson by I'm a reliable contributor
  • 861 Views
  • 13 replies
  • 0 likes

Resolved! Active time limits: Assigning devices to profiles

Hi, I'm new to Rogers/Shaw and I'm looking for some support. We have two teens who share an Xbox and I'm trying to figure out how to limit their access to the Xbox so their summer isn't spent sleeping until 3 p.m. everyday. Lol. It appears I can only...

Leahaych by I've been here awhile
  • 185 Views
  • 2 replies
  • 0 likes

Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Rogers Price Increases

Just looked at my recent bill. My home internet has increased in price by 82%. Also my wireless service has increased by 136%. Time to move on.   *Added labels*

Gumbey by I plan to stick around
  • 373 Views
  • 3 replies
  • 0 likes

Resolved! Setting up email in Outlook classic

I'm trying to get my dad set up with his Rogers e-mail in Outlook (Classic) (2024).  There appears to be some sort of authentication issues, because even with correct password and (near as I can tell) server settings, it will not connect.   I am gett...

Resolved! Port Forwarding Issues

I have been having an issue with port forwarding for some time now. I am trying to host a minecraft server for me and some friends and have opened port 25565 as this is the default port for minecraft and minecraft servers. I was able to connect my de...

DForto by I've been around
  • 1970 Views
  • 5 replies
  • 2 likes