Youtube Download Slowing Down Causing Buffer possible CDN issue

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I Plan to Stick Around
Posts: 33

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@Datalink  Please take a look at all the videos properly instead of one. and i  advise going to some of the older post from not only me but others in this thread about the issue to get a better understanding of the situation. Viewport has nothing to do with the resolution output. it can be 480p, 720p, 1080p doesn't matter, what matters is the current/optimal res. It's a none issue with rogers youtube, microsoft and sony  cdn servers.

 

@RogersMoin

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I've Been Here Awhile
Posts: 2

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@RogersMoin

 

I have the same issue on for Youtube on my Samsung UN55MU6300 55-Inch 4K TV 

and on my Playstation Pro Youtube app. The Youtube app never streams fast enough to play 4k content. I usually only get 10,000 kps(10mps) down when I view the stats for nerds when I need at least 40mps to view content in 4K. This is unacceptable as I pay for 500mps unlimited package. It has been doing this for a year. My TV and Playstation both use a direct ethernet connection right to the Rogers model beside it. I have had a Rogers technician come and check the set up and they said nothing was wrong. When I test Youtube on my Mac book pro it plays 4K at 80mps download speeds and the Roger's speed test gives me 500mpsdownload speeds.  So it looks like the throttling or slow server routing happens with just the TV and playstation Youtube app.

 

I checked Youtube 4k on my parents TV which is the exact  same model as mine and they get 50+ mps down load speeds with Bell Fibe without issue. And they only have a 100mps  a month package.   

 

I have attached screenshots of the issue on both the tv app and playstation app.

 

Samsung 4k TV:

44984498_594345780997618_6138497031880048640_n.jpg

44974721_500924133756115_147374110475812864_n.jpg

 

Playstation Pro:

45054065_483483112141130_5158641904480419840_n.jpg

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I've Been Here Awhile
Posts: 3

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Any update to resolving of this issue? It's been going on for months now... All my smart devices (including 2 TVs) still can't play Youtube 4K.

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I've Been Here Awhile
Posts: 2

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@RogersMoin this is still a major issue and I have not heard anything back from my post. 

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I Plan to Stick Around
Posts: 34

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

I really don't see rogers solving this issue, they set it up like this for a reason. Vote with your wallet and switch until they do fix it.

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I Plan to Stick Around
Posts: 33

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

It's way beyond ridiculous my friend we are spending our hard earn dollars and trying to help them with their issues that they are short delivering back to us and they treat us like bottle on shelf.

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I Plan to Stick Around
Posts: 14

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

I am experiencing seriously reduced speeds watching 4K YouTube from my LG Oled. Between 5pm - 10pm 4K is unwatchable. Videos are throttled to 1080p from 4K. I have contacted tech support multiple times without any resolution or acknowledgment of the issues. Please help.
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Resident Expert
Posts: 3,624

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@Amdfantoronto : Here are a few comments & questions.

 

1. When I stream YouTube 4K content on my 4K TV the bitrate is usually around 25-30 mbps - more than enough for 4K videos to provide buffer, etc.  Are you saying that your internet bitrate is lower than that?

2. Have you checked your bitrate at the TV when streaming?  Go to the 3 dots, scroll over to "stats for nerds" and see what you're getting.

3. Have you checked your download speed using a computer, directly connected to the modem via Ethernet, or other device via (good) WiFi.

4. What download speed are you paying for?

5. Are on on Legacy Digital Cable, or IgniteTV, or stand-alone Internet?

6. Are you doing any other downloading at the time?

7. Have you tested for long periods of time at other times of the day?  Are things fine then?

8. It's possible this is a YouTube issue?

9. Have you tested YouTube on a desktop computer or laptop directly connected to the modem?

 

Edit: 10. I just checked some videos on my computer - Mac Mini with 300 mbps connection (right click the video for stats for nerds) and at midnight I saw my connection to YouTube at 160 mbps on a 4K video, however, the video didn't require that much bandwidth. The buffer was being "filled" only about 1/5th of the time, which is in line with the 30 mbps that my TV uses...



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I've Been Around
Posts: 1

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Same issue with slow internet every evening from 7pm to 11pm. Getting fed up with their tech support, every time you call in. Have you rebooted your modem ? Yes been there done that. And then we will open a ticket about your problem only to never hear back or resolve any issues. But still take your money for 150 mbps while only getting 8mbps nightly. Time to move on I guess

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Resident Expert
Posts: 3,624

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@blackjack3 : Are you saying that you're only getting 8 mbps on a wired Ethernet connection via a computer directly connected to the modem?  That's how you should be doing any speed testing because that tells you what the modem is getting at your home.  If you're talking about WiFi, then it may be a WiFi issue, which is a totally different matter and can have many causes.

 

Rogers, like all providers now typically gives you the speed you pay for, if not a bit more, especially if you're not on the 1 Gbps service, since Rogers needs to at least get those people close to what they pay for.  Here are the results of the most recent testing:  

 

https://www.canada.ca/en/radio-television-telecommunications/news/2020/09/canadian-consumers-are-rec...

 

Here are some posts that may help you diagnose your issue.

 

https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Troubleshooting-a-Slow-or-Intermittent...

 

See also the following additional troubleshooting/information posts:

 

https://communityforums.rogers.com/t5/Internet-Knowledge-Base/tkb-p/Getting_connected@tkb

 

During COVID-19 there may be some issues in your neighbourhood, but certainly nothing that provides you with only 8 mbps service. Each time I run a speedtest I get close to 500 mbps down, due to speedboost on my 300 mbps service.   On a long download/stream, it starts at 500, then ramps down after a few seconds to the 300 that I pay for.