Yah I did, they still won't acknowledge the issue. Like I said abysmal support.
I'm currently working on this and have provided the links to this thread as well as the one off DSLReports site. I also have opened a new CCTS case as well. Will post more as it progresses.
So after speaking with the Office Of The President, I was advised:
"Regarding the YouTube issue, she noted that she escalated a ticket which resulted in no fault found. They were unable to replicate the issue and she recommended troubleshooting this as a signal fault issue"
Questions is what hardware was used for testing and what YouTube stream / quality was used. I doubt I will get an honest answer to that questions because that would require actually testing the issue out properly. I've made it quite clear that I will not let this issue go unresolved and will continue to beat this dead horse till its properly addressed. Anyone who would like to work with me directly, feel free to PM me as we can have Rogers see how many people are dealing with this issue.
Just got off the phone as well with Rogers regarding my CCTS complaint.
Seems pretty clear that they will continue to say that I have great internet speeds and this is an unresolved issue, trying to avoid any blame for what they are actively doing to screw over the YouTube streams. Man I hate Bell, but this one issue is making me hate Rogers even more. I do have Fibe available here so speed is definitely not a Rogers plus - only not being actively when I've been a customer at this address for nearly 30 years.
@Amdfantoronto do you have any pods in use or are you using the router as a standalone device. I'm guessing here that you have Ignite TV with the XB6 modem. If you only have the modem, you should be able to turn off the Band Steering and Auto Channel. If you have pods running, then the system defaults down to the lower 5 Ghz channels. I presume that this is where the problem arises as the lower 5 Ghz wifi channels are restricted to 200 milli-watts while the upper 5 Ghz channels are allow to run 1 watt max. So, that power output difference will make a difference in the max usable range from the modem if you're using a 5 Ghz wifi channel. @-G- can add hopefully add more comments on wifi channel selection.