Youtube Download Slowing Down Causing Buffer possible CDN issue

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forcefed
I Plan to Stick Around
Posts: 47

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Send them a link to this thread
KoN1
I Plan to Stick Around
Posts: 11

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Yah I did, they still won't acknowledge the issue. Like I said abysmal support.

AccordXTC
I'm a Reliable Contributor
Posts: 197

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

I'm currently working on this and have provided the links to this thread as well as the one  off DSLReports site. I also have opened a new CCTS case as well. Will post more as it progresses. 

AccordXTC
I'm a Reliable Contributor
Posts: 197

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

So after speaking with the Office Of The President, I was advised:

 

"Regarding the YouTube issue, she noted that she escalated a ticket which resulted in no fault found. They were unable to replicate the issue and she recommended troubleshooting this as a signal fault issue"

 

Questions is what hardware was used for testing and what YouTube stream / quality was used. I doubt I will get an honest answer to that questions because that would require actually testing the issue out properly. I've made it quite clear that I will not let this issue go unresolved and will continue to beat this dead horse till its properly addressed. Anyone who would like to work with me directly, feel free to PM me as we can have Rogers see how many people are dealing with this issue.

Joxer
I Plan to Stick Around
Posts: 32

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Just got off the phone as well with Rogers regarding my CCTS complaint.

 

Seems pretty clear that they will continue to say that I have great internet speeds and this is an unresolved issue, trying to avoid any blame for what they are actively doing to screw over the YouTube streams.  Man I hate Bell, but this one issue is making me hate Rogers even more.  I do have Fibe available here so speed is definitely not a Rogers plus - only not being actively when I've been a customer at this address for nearly 30 years.

Amdfantoronto
I Plan to Stick Around
Posts: 23

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

6 year cx at my address and performance on YouTube is worse than ever. I’ve upgraded to ignite with smartstream and I’m getting constant buffering on YouTube. I pay for YouTube premium. My tickets have been closed as resolved but the issues persist. My performance is so variable. Goes from 100 down to 5 mbps constantly on most videos. My wife can’t watch anything on YouTube.
Amdfantoronto
I Plan to Stick Around
Posts: 23

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

With the recent firmware issued to my modem, manual channel selection has now been disabled. The router is defaulting to a busy channel that is shared by many of my neighbours in my apartment complex. I can no longer get a strong signal in my bedroom. It gets worse as time goes on with this service. I can’t understand the decisions being made here
Datalink
Resident Expert
Resident Expert
Posts: 7,319

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@Amdfantoronto do you have any pods in use or are you using the router as a standalone device.  I'm guessing here that you have Ignite TV with the XB6 modem.  If you only have the modem, you should be able to turn off the Band Steering and Auto Channel.  If you have pods running, then the system defaults down to the lower 5 Ghz channels.  I presume that this is where the problem arises as the lower 5 Ghz wifi channels are restricted to 200 milli-watts while the upper 5 Ghz channels are allow to run 1 watt max.  So, that power output difference will make a difference in the max usable range from the modem if you're using a 5 Ghz wifi channel.   @-G- can add hopefully add more comments on wifi channel selection.



Amdfantoronto
I Plan to Stick Around
Posts: 23

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

There is no option to disable band steering. I’m using standalone modem with smartstream. As soon as I select a channel manually and save it defaults to a locked channel 44 on manual mode. I’ve been factory resetting the modem to gain manual control but as soon as I save the change it locks to manual and 44 again.
Amdfantoronto
I Plan to Stick Around
Posts: 23

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

The latest firmware locks settings a few minutes after factory reset and displays the message “ Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Rogers Ignite WiFi app or visit”