Youtube Download Slowing Down Causing Buffer possible CDN issue

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Joxer
I Plan to Stick Around
Posts: 32

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

The answer is Rogers.  We are Rogers customers, and most of us are just google's product (advertiser targets).  In any event, we don't deserve to be lied to and led astray into futile attempts to 'fix' the issue wasting our time and in many cases Roger's own techs as they come out to inspect our connections, hardware etc.  They are the Internet Service Provider and they are not providing reasonable access to this specific service.  People shouldn't have to know the ins and outs of the technical reasons why their 1Gbps service crawls at *under* 1Kbps, this is Roger's responsibility.  I really don't care if the run a CDN or not, I only care about the end user experience, which sucks.  And from yes, way before and additional load from people at home, and at any hour of the day or night, not just to ease peak use times.

AccordXTC
I'm a Reliable Contributor
Posts: 197

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

I was talking with someone from the Office Of The President but after that first phone call I never have got a call back in over a week! I have a case open with the CRTC currently and will follow this through. I'm not sure why they think customers will give up but I for one will not. 

forcefed
I Plan to Stick Around
Posts: 47

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@Datalink i'm going to try going your route, you can right click on a video when its stuttering and select stats for nerds then right click again and select troubleshooting playback issue and send youtube a screenshot of the issue that you're having and add some kind words that your rogers 1gbps connection can't stream videos.

 

I can't even play this video at 1440p let alone 4k, my speedtest is north of 800mbps right now https://www.youtube.com/watch?v=LXb3EKWsInQ

Amdfantoronto
I Plan to Stick Around
Posts: 23

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Update for everyone. I upgraded my modem to the latest ignite model and I am even using YouTube with Rogers smartstream. I am experiencing the same issues. Getting single digits mbps and YouTube videos can barely play over 720p. This issue is with all of my devices, even Rogers smart stream. Netflix and Amazon run great however. Rogers please reach out to YouTube. This is a big problem.
AccordXTC
I'm a Reliable Contributor
Posts: 197

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@Amdfantoronto You'll want to reread our posts to know this is not a YouTube issue, this is a Rogers issue. Read the post on how you can voice your concern and add to the effected customers.
Joxer
I Plan to Stick Around
Posts: 32

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Today after several days of using the VPN I got a slowdown watching a 1080p video - it had gone down to 480p, making me question whether Rogers was always to blame.  However, I noticed that the last time I enabled Internet Sharing from my Mac to my TV I had inadvertently shared my Wifi (plain Rogers) rather than my VPN connection.  Reset that and everything was smooth sailing again instantly.

KoN1
I Plan to Stick Around
Posts: 11

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

One is not like the other.

 

No VPN

novpn.png

VPN

vpn.png

 

I think that says it all.

 
forcefed
I Plan to Stick Around
Posts: 47

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

KoN1 is someone throttling your connection down to 8mbps? Who can it be? 🤔🤔🤔🤔
KoN1
I Plan to Stick Around
Posts: 11

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Just tested at 11:30pm..... and?

Untitled.png

Yup... peak time throttling my other test was at 5:30pm

or they fixed it cause I submitted a support ticket but I doubt it.

KoN1
I Plan to Stick Around
Posts: 11

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Surprise Surprise,

 

Just got a text from Rogers "Thanks for reporting a problem with your Ignite TV. We have been unable to identify an issue at this time. If you're still having an issue, please contact us."

 

What abysmal support.