Youtube Download Slowing Down Causing Buffer possible CDN issue

[SB41]

Oh hey I came here expressly to complain about this. Im paying $100 a month for gigabit internet but for some reason Rogers cant stream 1080p youtube to me without constant interruptions and freezes?

. ?

[SB41]

fyi I just connected to a VPN and just like magic, youtube stopped with the constant buffering and interruptions at all quality levels.

funny how that works 🤔

[forcefed]

Its clearly being throttled, the solution is in post #185.

[AccordXTC]

This is something for the past couple months I've struggled to figure out till finding this thread. I too watch a lot of YouTube content and originally thought this was because of my previous TV having an issue. I even replaced this TV with a brand new 2020 model and same issue again with buffering on YouTube with HD or 4K.

I also have no issues with any other speeds, wired I'm over 900mbps and WiFi I see speeds of around 400-500mbps. 4K streaming on Netflix or other apps no issue. Always YouTube. I agree that the only thing at this point would be to submit a CCTS complaint to have them see that they can't keep hiding that the YouTube service is being effected.

[theoc198]

I'm also having YouTube issues. No other streaming service runs into issues. 4k YouTube is constantly buffering on all devices even though speed test are showing that I'm receiving gigabit speeds.

[ignite100u]

run a traceroute to the CDN that's serving your 4K YouTube session - if you know how to do that

then try the same over a VPN. I would bet you don't have any issues running the same traceroute or watching the video while running a VPN.

I mentioned this on page 19.

Also file a CCTS report. The fact that this thread has been here since 2018 should show this won't be looked at until more people make some noise.

[MadFerIt]

@RogersCorey 

Please look at this thread, specifically the past few pages.

You have a set of very technical people who have given you plenty of information, have done their own diagnosis of the issue and there is ample evidence this is an issue on Rogers end. You can add my last post into this camp as well.

This has nothing to do with what app is being used, wired / wireless, etc.

I would ask for the benefit of the community you help us in escalating this issue. This has been going on for far too long, and has not been addressed by your company appropriately.  It is unacceptable that multi-hundred megabit and gigabit connections cannot even stream youtube at 1080p consistently, when we can stream 4k HDR content with ease from any other service. Something is very wrong with Rogers routing / CDN to youtube.

[RogersCorey]

Hello Community! 

I do understand that this has been an ongoing issue, but we can only offer limited troubleshooting in public. In order to dive in and escalate an issue like this, we need to bring you into private to gather your account information and create a ticket.

I haven't noticed this issue impacting my Ignite Internet connection at home so it doesn't seem to be a completely network wide issue that's affecting all of our customers. It's possible there's a routing/peering issue but we would need to submit tickets to have this investigated.

If you'd like to work with us towards a solution, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

Regards,

RogersCorey

[AccordXTC]

@RogersCorey I apricate the normal "Rogers" response. Understand just like you were given the opportunity to be a moderator because of your knowledge that we too as customer have the same or even more on troubleshooting a problem. 

Given the timeline I see of this thread I do see that nothing has been done or will be done. What I can confirm is that any CCTS complaint issued to Rogers will result in issues being fixed faster then I'm typing out this reply. 

Thank you @RogersCorey for offering to help and understand there is only so much you can do. I will share my results from CCTS and suggest anyone else submit their complaint as well to get the results they are looking for.

[ignite100u]

still waiting for a rogers tech to call me back about this by the way

so I've tried to go through the normal channels with no response back.