You must update your Rogers email account settings

[CITROENCHRIS1]

i tried following the instructions but they stopped sending apple sone of the information, they want to force you to use their web service.

[RogersCorey]

Hello and welcome to our Community @CITROENCHRIS1!

That's just not true. We have enabled our customers to be able to access their email in a variety of ways.

Which part of the process are you having difficulty with? If you feel like the instructions are not clear, you've come to the right place for help.

Regards,

RogersCorey

[leighhamilton]

Totally confusing. Can you update for me?

[57]

@leighhamilton : If you want a new App Password, you need to do that yourself using the instructions below:

https://www.rogers.com/customer/support/article/email-setup  See the last dropdown for AppPW instructions.

You then need to copy that AppPW into whatever device (computer e-mail client, tablet e-mail app, Phone app, etc).

[djDiscoDave]

So the email I received was not fake?

[57]

@djDiscoDave : That would depend on the e-mail.

1. Is it similar to the one outlined in post 1 of this thread?

2. Is the sender from Rogers?  You can usually tell by hovering over the sender's e-mail address, or getting detailed information regarding the e-mail itself - how you do that depends on the e-mail client or webmail service.