You must update your Rogers email account settings

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I'm a Senior Advisor
Posts: 2,154

Re: You must update your Rogers email account settings

@jand_ottawa  As mentioned by others and by Tony, I can mention that as a person who has followed this thread for a while, I can summarize that:


1. There has never been a deadline stated.

2. As far as I know on the main account we have all had to make the changes.

3. If you are using Outlook and windows mail, these are well explained in the original links to the help page (the first one at the first page of this thread has never changed, and works for most to date.

4. Surprised to hear that there are some that are still not having to do this yet on your secondary accounts, but this is Rogers and Yahoo we are talking about here and email has not been a strong point for Yahoo for the last number of years.


I would agree, probably makes sense to go ahead and set those other accounts up - you need to log into the rogers portal for email under each user account - email address and current password and then set the passkey and apply it to those accounts in mail.


It may or may not come sooner or later, but personally, I would not wait, just go ahead and set it up.  We have never heard anything from Rogers on this topic, it has all been support calls, chats, and discussion here since the first emails notifications and this thread, so I don't expect to hear any further.


Frustration is inherent in this whole change over, it has been poorly done from day one and we have all had to work with it in each of our own ways.


Let us know how it goes.  There is another thread begun recently saying that something is going on with archiving old folders, disappearing and then gradually reappearing.


In my case, I have avoided all of this and just provided post - I went gmail long time ago, and ported all mail from yahoo to gmail and even my user name/address for myrogers is no longer the rogers/yahoo address.  Hope this isn't creating too much frustration for you.



Resident Expert
Resident Expert
Posts: 4,084

Re: You must update your Rogers email account settings

So, I got another e-mail on this topic today.  It states:


Final notice: The deadline to update
your email settings is November 2nd
This is the third and final notice to update your email account settings. Rogers is making security upgrades to further protect you and your data. This requires your immediate attention.
You will not be able to access your Rogers email using Microsoft Outlook, Windows Mail, or similar software after November 2, 2017 if you do not update your settings.
If you have already made this change, please disregard this message.


So, the change will be implemented 6 months after the initial notice.  I have not made the changes yet - we'll see if I do before November or wait to see what happens...

I Plan to Stick Around
Posts: 156

Re: You must update your Rogers email account settings

Should be good for CSR employment.  😱

I Plan to Stick Around
Posts: 156

Re: You must update your Rogers email account settings

Something just hit me.


I made the changes.  I think.   Email access is OK.   

But how do I know it's all good, until the cut off date?   That would be a bad time to discover a problem.   Rogers HAS stopped sending me emails which ordinarily might be comforting, but with this crew can I be sure?

I Plan to Stick Around
Posts: 97

Re: You must update your Rogers email account settings

Third and final notice? How wonderful! I'm the account holder and I've yet to get my first notice. Bet I'm not the only one. Way to go Rogers!

I'm a Trusted Contributor
Posts: 527

Re: You must update your Rogers email account settings

I think all this is related to the Yahoo Security breach announced back in Dec 2016. 

I received this "update" on 10 Oct 2017.  Considering the data was stolen in Aug 2013, you have to wonder who is at the helm and what does "security of our users remains a top priority" really mean. 

Changing your passwords more frequently may be the best solution!  


Dear Yahoo User,
We are writing to update you about a data security issue Yahoo previously announced in December 2016. Yahoo already took certain actions in 2016, described below, to help secure your account in connection with this issue.

What Happened?

On December 14, 2016, Yahoo announced that, based on its analysis of data files provided by law enforcement, the company believed that an unauthorized party stole data associated with certain user accounts in August 2013. Yahoo notified the users it had identified at that time as potentially affected. We recently obtained additional information and, after analyzing it with the assistance of outside forensic experts, we have determined that your user account information also was likely affected.

What Information Was Involved?

The stolen user account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (using MD5) and, in some cases, encrypted or unencrypted security questions and answers. Not all of these data elements may have been present for your account. The investigation indicates that the information that was stolen did not include passwords in clear text, payment card data, or bank account information. Payment card data and bank account information are not stored in the system we believe was affected.

What We Are Doing

In connection with the December 2016 announcement, Yahoo took action to protect users (including you) beyond those identified at that time as potentially affected. Specifically:

  • Yahoo required potentially affected users to change their passwords.

  • Yahoo also required all other users who had not changed their passwords since the time of the theft to do so.

  • Yahoo invalidated unencrypted security questions and answers so they cannot be used to access an account.

We are closely coordinating with law enforcement on this matter, and continue to enhance our systems that detect and prevent unauthorized access to user accounts.

What You Can Do

While Yahoo already has taken action to help secure your account, we encourage you to consider the following account security recommendations:

  • Change your passwords and security questions and answers for any other accounts on which you used the same or similar information used for your Yahoo account.

  • Review your accounts for suspicious activity.

  • Be cautious of any unsolicited communications that ask for your personal information or refer you to a web page asking for personal information.

  • Avoid clicking on links or downloading attachments from suspicious emails.

Additionally, please consider using Yahoo Account Key, a simple authentication tool that eliminates the need to use a password on Yahoo altogether.

For More Information

For more information about this issue and our security resources, please visit the Yahoo 2013 Account Security Update FAQs page available at

We value the trust our users place in us, and the security of our users remains a top priority.


Chris Nims
Chief Information Security Officer
I've Been Here Awhile
Posts: 4

Re: You must update your Rogers email account settings

 Yahoo webmail login changes


I login to my Rogers email account through the yahoo portal. But in the past few logins, I get re-directed to a "rogers" page and I have to put my password to continue to my webmail.


Is this something Rogers has implemented? If so, where is the communication to this effect? With phising sites, malware and trojans, one has to be cautious.


Also, can I switch it off? Passwords are like keys. The less copies out there, the less chances of break-in. Don't need to keep passwording here there ad everywhere.





I'm a Senior Advisor
Posts: 2,154

Re: You must update your Rogers email account settings



I don't actually use my rogers yahoo email anymore dumped its use over a year ago when the security breach was announced by Yahoo.


So I moved everything to Gmail and I keep the Yahoo Rogers active, but it is all forwarded, so I never look at it.


I just did check it based upon your post, and I found the same.


You log into, and I go to log in, you get the Yahoo interface, enter the and next, then it takes me to the (A new and easy way to access your Rogers Yahoo email account. Please login with your or email address and password.)


New yes, easy way to access - not really, typing, enter your user name (email address and password couldn't be easier), but no you have one of two choices, go forward with a second step now forced through the redirection to the rogersmember centre (I suspect this is a yahoo redirect as Rogers has implemented the Yahoo security changes in a slightly different way than Yahoo did, and used their own management interface called


The alternative, is bookmark this new page, so that you don't have to enter the long url and remember that it is Canadian spelling, not US.  Surprised Google got that one right. (;


But what you see happening is the same as I experienced - have to learn not to just do as we used to "", so we can get back to the same yahoo website and mail access you see when you type


So for Rogers yahoo and mail access is no longer a seemless process anymore.


Once more outcome of the change over in security.


I still hold by the opinion - get everyone to use a new email you create, say like Google, and leave Rogers yahoo email to wither and die the death it deserves.  Nobody needs the incentive of 9 email addresses from Rogers ISP anymore when there are so many other free services, and you don't have the hassle of notifying everyone to change your email if you decide to change ISP's.  It really is not a good idea anymore to tie your email to any ISP as it makes changing companies a challenge.


Thanks for raising the question - hadn't seen that one before - one more in the saga of this whole Yahoo breach and move to "improve security".



I've Been Here Awhile
Posts: 4

Re: You must update your Rogers email account settings

I agree with most of the points there, Bruce. I came to realize that as well. Except I have almost 14 yrs of important (legal and tax related) emails stored in my account. Question is, does Gmail (or any other providers) download the entire history ?
I've Been Here Awhile
Posts: 3

Re: You must update your Rogers email account settings

Do you know if you can have more than one Google account. I would love to drop Rogers. I have a gmail and a a .mac account as well.


BTW I know people who say they never received notice about the change from Rogers. Is that possible?