You must update your Rogers email account settings

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I Plan to Stick Around
Posts: 86

Re: You must update your Rogers email account settings

So, just for fun I reinstated the 'Leave messages on server'  and, to be sure, rebooted the PC, sent myself some messages for Gmail and Lo and Behold it is working.   I'll leave it that way until the next time.

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I Plan to Stick Around
Posts: 10

Re: You must update your Rogers email account settings

With help from tech support updated my Outlook 2007 on PC with new generated password - worked fine.  Then, without warning the Outlook Mobile App on my Galaxy 6 started asking for a password.  Neither my original password, the generated password for my PC or the generated password for the Mobile App worked.  (Instructions clearly say no chane needed for Outlook Mobile App as part of this process.)

 

Call tech support and neded to be escalated to 2nd tier where Kav spent 88 minutes with me.  We could not get Oulook Mobile to let me log in.  Set up Yahoo Mobile App, reset passwords and ultimately ended up right back with my original password on both PC and phone and botth worked but Yahoo App is full of annoying ads.

 

Just for laughs I reinstalled Outlook Mobile and it works perfectly with my (reset) original password.

 

Total time spent on both upgrades - 2-1/2 hours!  Went around in a complete circle and everything is right back to where I started.  Did this improve my security???

 

Waiting for a callback from management HA HA HA  

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I Plan to Stick Around
Posts: 156

Re: You must update your Rogers email account settings

At the risk of thread drift....   some new things I have been seeing recently (last two or three weeks and a lot more the last couple of days). with Rogers / Yahoo mail that I'm wondering if they are side effects of this switch over 

 

- desktop web mail...  a message very slow to load / times out with retry box

- desktop web mail, "sending" box w spinning wheel stays long after a msg is sent 

- iOS mail "cannot get mail", but it's ok after a few seconds (pretty sure connection is fine, I've had no web issues at all outside of these mail issues)

- iOS similar on send, message goes to outbox, sends a few seconds later

 

any thoughts?

 

 

 

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Resident Expert
Resident Expert
Posts: 3,248

Re: You must update your Rogers email account settings

@RichardF:

 

I'm seeing similar things in Outlook for Mac 2011.  In the previous 20 years or so, I have seen these glitches perhaps once or twice a year.  They are currently much more frequent.

 

- Instead of sending, occasionally the outgoing message has an issue and stays in my "outbox".  I may get a popup asking for my password, but I know that doesn't help based on past experience, so I cancel out of that popup and simply go into my Outlook outbox, open the message, try sending again, and it works fine the second time.

 

- When I open Outlook it's supposed to automatically download my e-mails, however, sometimes it says something like "waiting for messages" and "sticks" there.  After a while, sometimes the messages download, sometimes not.

 

- I've also had some older messages that were downloaded months ago turn up again in my Outlook inbox.  For this reason I always keep my Webmail inbox fairly empty to avoid downloading many e-mails that I've already seen.  I do this by filing the messages in Webmail folders that will not download again, or by deleting the message in Webmail (or via that option in Outlook).  I always keep one e-mail in my Webmail inbox to avoid seeing the spam video.

 

I put these issues down to glitches in the system as they're making these changes.  I have not yet made the recommended changes to passwords as I"m waiting for things to get ironed out first.



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I Plan to Stick Around
Posts: 156

Re: You must update your Rogers email account settings

My guess is the authentication process is getting hammered.  But just a guess.   Hopefully it stabilises.

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I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

so what do I do. update my email password? how do I get my rogers email account working

I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

how do I update my email account?

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I Plan to Stick Around
Posts: 21

Re: You must update your Rogers email account settings

So now after all has been done re updating my 8 email passwords for POP3....

 

All working fine as POPs.

 

When I tried logging on to webmail, I get a message along the line of "do you want to permit this computer to access this email" or some such.   I said "sure".   I log on with the "original" webmail password and I get in.

A day later, I try that with ANOTHER of my 8 accounts.  I am requested to "add" this account, and I get in BUT....

... when I get in, the 2nd email does not have the "account information" button under the login name.  ONLY ONE of the accounts "authorized" from this computer has that button, while the others DO NOT.

 

So how am I supposed to change the webmail password, and/or generate new "device passwords", since I cant get in to that part of the account???

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I'm a Trusted Contributor
Posts: 521

Re: You must update your Rogers email account settings


@57 wrote:

I got an e-mail on one of my e-mail accounts this morning. Interestingly I only got it on one of our accounts, not the other three accounts that my wife and I have.

 

At first I thought it was phishing, but it appears that people who use certain e-mail clients (like Outlook) will have to reconfigure those clients for a "new password" (app password).  Webmail  doesn't appear to require the change. 

 

Please excuse me if this is discussed elsewhere. I did try searching and didn't find a thread on this specific topic.

 

***EDITED LABELS***


@57 Here is a better link for instructions: How-To-Updating-your-Rogers-Yahoo-Email-Settings

I tried your link but it didn't lead me anywhere.  People can log in to rogersmembercentre.com

for their "new" App password using their email and "old" password. 

 

I have also read the posts and I have a lot of empathy for Rogers customers especially those who are not tech savy. The instructions are terrible.  I wonder who is in charge at Rogers at times.  I have sold my stock in this company. Smiley Wink

 

For @RichardF  I don't use Rogers email, but my wife uses it with Outlook. I set it up for her and posted some help on an IMAP settings thread. IMAP-Settings   She now gets a pop-up with her email and password each time she sends an email. She clicks ok and it goes.  Do you have this issue with Outlook and Rogers email? I may have missed a box in the settings.

 

For @timlocke@   It looks like Bruce (@BS) has left the group, but he is correct about poor implementation and poor communication by Rogers. Unfortunately support is geared up to get you out of  the queue quickly without listening to your problems or symptoms.  I find they jump to conclusions too quickly and often say the wrong thing.   There may be a lot of pages here, but information for a quick solution is very hard to find. It is a time waster for sure, but @BS helped me a lot when I first got here and there are REs (resident experts) willing to help.   

 

 

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I Plan to Stick Around
Posts: 10

Re: You must update your Rogers email account settings

I spent hours on this fiasco. In the end it escalated to the office of the president yet they never bothered sending out an email acknowledging how badly they mismanaged it. They obviously believe this is a customer problem not Rogers. I was compensated for my time and aggravation and recommend that more people who have problems should insist on having it escalated. I did find one tech support person, Kav, who actually spent 90 minutes on the phone until my issues were resolved. The person in charge of this project should be fired.