Just as an FYI, I got an e-mail from Rogers when I started this thread several weeks ago on all my e-mail accounts. Recently I got a second e-mail on some of these accounts. (Rogers appears to spread out the times in my case over a period of days).
Today, we got a phone call regarding the issue. Unfortunately, my wife took the call, listened to some of it and then hung up thinking that I was already aware of the situation and was not interested in any more news on the topic, so I don't know the specific contents of that call.
Seems pretty difficult to avoid this in my case anyway. I have not yet made the changes since I'm letting this play out. I have learned from years of experience not to be the first in such cases.
Yes I got a call today. They gave a number to call for help 1-866-515-3047. Not sure if that's their standard tech support number (I have a different one but I've been using that for years). I called it quickly and there is indeed an intro msg and then a press 1 for help with this issue , press 2 for other. Don't have time now but will call them later and see if I can get my questions answered