You must update your Rogers email account settings

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I Plan to Stick Around
Posts: 26

Re: You must update your Rogers email account settings

Can I opt out of this feature? I am happy with the way things are.

 

I have a cell phone on which I check my e-mail (leaving them on the server) and a desktop that uses Outlook where I download the messages.

 

How will this now work if I generate a password for the desktop using the Outlook flavor? Will my cellphone still be able to read the e-mail with this new password, even though it is not using Outlook?

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I've Been Here Awhile
Posts: 3

Re: You must update your Rogers email account settings

I tried following the instructions for updating MAIL in ios with no luck. Rogers' instructions did not match what I have in Settings. Now what?

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I've Been Around
Posts: 1

Re: You must update your Rogers email account settings

If this is valid and so important, why isn't it on MY ACCOUNT page?

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I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

There's an article on howtogeek.com about these app-specific passwords and how they are a band-aid solution at best and the security risks they pose.  Not a great solution Rogers.  Here's the link:

https://www.howtogeek.com/199804/warning-your-%E2%80%9Capplication-specific-passwords%E2%80%9D-aren%...

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I've Been Here Awhile
Posts: 3

Re: You must update your Rogers email account settings

Can you suggest another way to improve security? Something a non-expert user can do

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I've Been Here Awhile
Posts: 3

Re: You must update your Rogers email account settings

I really wish that Rogers could answer some really simple questions, or at least have their call centre tech help support Macs better than they are.

 

It's disappointing when the answer to a question is" "Oh, you need the Mac expert and they're not in now. Call back tomorrow between 9-3 and they might help you. *click*

 

So, here's the questions I'd like answers to:

 

1 - A correct way to fill in the fields for this new App code on Mac Mail for OS 10.12. Using their instructions as given, it does not work. Give a screenshot of a correctly filled in POP/IMAP page with examples. What is given on the page you're sent to by the email from Rogers is useless.

 

2 - What happens when the Mail program has more than one Rogers email account on it? What happens with the settings then? Do you need an App code for every email account in the mail program? Tried using one App code for all accounts and one for each separate account. Neither works.

 

3 - IOS use of the App code fails. In fact, using the Yahoo tab to try to make the email work fails. So it all has to be entered as "other" and then the same issues comes with the App code. Do we need one for every email account on a device or one for all of them?

 

There needs to be a far clearer explaination of how to make this work correctly than the vague page that's given.

 

So Rogers, how about providing really useful information online, that's easy to find and understand. Put it on the page where the App codes have to be created, that would be great too.

 

Give your call center staff some current information about iOS and OSX mail programs to pass on to customers so that we don't get frustrated.

 

In other words, rethink your customer service, even a little.

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I'm a Senior Advisor
Posts: 2,154

Re: You must update your Rogers email account settings

This is the wave of the future for security, unless you have biometrics coming next as it exists on some devices and computers.

 

Let's consider it like this - at one point in my life we locked our doors with a hook to keep the animals out.  Never worried about people entering the house.

 

Then we saw locks on the door knob, or a key lock which happened to use a standard skeleton key.

 

Then we began to add deadbolts as well to make two locks and yes, two keys. Hotels moved to key cards to deal with lost keys that are recoded each time.

 

It is a minor inconvience of additional security.

 

The interesting thing though is saying this is a Rogers/Yahoo decision. Rogers has nothing to do with this.  It was implemented by Yahoo and announced a few months back, and just being implemented fully now.

 

It is a minor inconvience - less than the 2 factor verification which I detest and have yet to turn it on as it is an option.

 

Then there is security for Rogers if you phone in - they still don't require a PIN number - you can still do the Name, birthdate, postal code which is not the most private information around.  I can remember a few years back being one of probably many pushing at Rogers at the President's level about my concern for the weak security that they used and finally the PIN came in.

 

So I am glad to see that most email providers, and other logins are requiring higher levels of security to access.  As they improve it, it will change again, as others find other ways to break through it.  Kind of like my bike lock - If I use one kind, someone will have a device to break it, but if I use two completely different types, they require two tools to get in.

 

It is all for our protection and thanks for the clarification on how to deal with the change. We have been so absent of information from Rogers on the whole Yahoo security question, it is nice to see them stepping forward and letting us know and providing detailed directions, which probably means that the support CSR's can easily talk us through it if unsure.

 

Bruce

 

Bruce

I've Been Here Awhile
Posts: 4

Re: You must update your Rogers email account settings

How is this not spam/phishing? The email I received today came from: rogers@email.rogers.com

The link in the email is: http://email.rogers.com/a/hBZEjvmB7RUsMB9bf2BCW5Iod8z/emailen

Looks illegitimate to me!!!

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I Plan to Stick Around
Posts: 21

Re: You must update your Rogers email account settings

Does anybody know what the "drop-dead" date for this is supposed to be?

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I Plan to Stick Around
Posts: 21

Re: You must update your Rogers email account settings

quote:

It is a minor inconvience - 

:unquote

 

How does this work where I have multiple computers accessing the same POP account?  lets say 2 or 3 with the the "leave messages on server" option... and the 4th "main" one removes the messages.

 

2 of the computers may be outlook, 1 is an iOS phone (or ipad) and 1 may be an adroid tablet using a POP "other".