Xbox one and nhl 21 high pings

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lethalsniper
I'm an Enthusiast
Posts: 1,011

Xbox one and nhl 21 high pings

in the last month or more on the xbox one playing nhl 21 we expereince lots o high pings and lots of player delay and guys feel heavy and slow very sluggish so i have ran a few tracert tests can anyone tell me if there is anything that will cause this issue on the test shown bellow thanks  

 

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms puma7-atom.ht.home [192.168.0.1]
2 21 ms 24 ms 12 ms 99.xxx.xxx.x
3 10 ms 15 ms 7 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 13 ms 11 ms 19 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 16 ms 11 ms 12 ms 209.148.235.210
6 12 ms 14 ms 18 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * * * Request timed out.
8 * * * Request timed out.
9 40 ms 30 ms 32 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 29 ms 27 ms 42 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 29 ms 37 ms 45 ms 159.153.92.98
12 31 ms 33 ms 29 ms 159.153.92.78
13 28 ms 32 ms 32 ms easo.ea.com [159.153.64.173]

 

1 2 ms 1 ms <1 ms puma7-atom.ht.home [192.168.0.1]
2 15 ms 13 ms 9 ms 9x.xxx.xxx.x
3 14 ms 12 ms 12 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 13 ms 12 ms 12 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 10 ms 12 ms 18 ms 209.148.235.210
6 14 ms 12 ms 65 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 31 ms 25 ms 30 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 28 ms 31 ms 27 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 27 ms 30 ms 27 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 27 ms 28 ms 29 ms 159.153.92.98
12 35 ms 30 ms 29 ms 159.153.92.78
13 30 ms 28 ms 27 ms easo.ea.com [159.153.64.173]

 

pinging google.com

 

Ping statistics for 172.217.1.164: www.google.com
Packets: Sent = 1452, Received = 1443, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 516ms, Average = 13ms

 

 

**Labels Added**

RogersAndy
Moderator
Moderator
Posts: 554

Re: Xbox one and nhl 21 high pings

Hey @lethalsniper!

 

Sorry to hear you're experiencing issues with NHL 21! I appreciate you posting the traceroute information though that's super helpful. Looks like the issue though is outside of the Rogers network so I would definitely reach out to the vendor's support to advise them of your experience as it does fall outside of the ISP actionable range of routing. 

 

@RogersAndy

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Xbox one and nhl 21 high pings

Okay thanks how long will something like that take to get resolved?
lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Xbox one and nhl 21 high pings

acing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms puma7-atom.ht.home [192.168.0.1]
2 12 ms 19 ms 10 ms xx.xxx.xxx.x
3 13 ms 17 ms 14 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 18 ms 11 ms 13 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 15 ms 28 ms 34 ms 209.148.235.210
6 11 ms 16 ms 11 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 34 ms 30 ms 31 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 47 ms 30 ms 32 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 27 ms 31 ms 30 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 * 31 ms 33 ms 159.153.92.98
12 32 ms 31 ms 28 ms 159.153.92.78
13 29 ms 30 ms 26 ms bfbc2-ps3.gos.ea.com [159.153.64.173]


Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms puma7-atom.ht.home [192.168.0.1]
2 11 ms 11 ms 11 ms 9x.xxx.xxx.x
3 18 ms 13 ms 10 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 11 ms 13 ms 12 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 9 ms 15 ms 11 ms 209.148.235.210
6 13 ms 13 ms 13 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * * 29 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 32 ms 31 ms 28 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 30 ms 28 ms 29 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 28 ms 28 ms 42 ms 159.153.92.98
12 33 ms 32 ms 31 ms 159.153.92.78
13 30 ms 32 ms 25 ms bfbc2-ps3.gos.ea.com [159.153.64.173]

 

@RogersAndy still no fix ... when i get a hold of ea they tell me its on my end can you guys look into it please

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Xbox one and nhl 21 high pings

@RogersAndy  

 

using ultima online trace utility application givin by ea sports tracert easo.ea.com

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
puma7-atom.ht.home 192.168.0.1 1 2ms 1ms 0% 172 / 172 0ms / 2ms
* Unknown Host * 9x.xxx.xxx.x 2 13ms 14ms 0% 172 / 172 9ms / 36ms
8078-dgw02.ym.rmgt.net.rogers.com66.185.89.101 3 12ms 13ms 0% 171 / 172 9ms / 30ms
0-4-0-9-cgw01.bloor.rmgt.net.roge209.148.233.213 4 21ms 100% 0 / 172
* Unknown Host * 209.148.235.210 5 11ms 100% 0 / 172
zayo.ip4.torontointernetxchange.n206.108.35.76 6 18ms 100% 0 / 172
ae21.cs1.lga5.us.zip.zayo.com 64.125.26.138 7 31ms 100% 0 / 172
* Unknown Host * 0.0.0.0 8 0ms
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 9 30ms 31ms 0% 171 / 172 26ms / 49ms
64.125.199.190.t00673-02.above.ne64.125.199.190 10 26ms 100% 0 / 171
* Unknown Host * 159.153.92.98 11 28ms 34ms 0% 171 / 171 26ms / 527ms
* Unknown Host * 159.153.92.78 12 41ms 30ms 0% 171 / 171 22ms / 109ms
da2.gos.ea.com 159.153.64.173 13 28ms 30ms 0% 171 / 171 25ms / 57ms


and google using same applictaion

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
puma7-atom.ht.home 192.168.0.1 1 1ms 1ms 0% 160 / 160 0ms / 2ms
* Unknown Host * 9x.xxx.xxx.x 2 11ms 15ms 0% 159 / 160 6ms / 511ms
8078-dgw01.ym.rmgt.net.rogers.com66.185.89.33 3 16ms 14ms 0% 159 / 160 6ms / 506ms
0-14-0-11-cgw01.ym.rmgt.net.roger209.148.235.149 4 15ms 100% 0 / 160
* Unknown Host * 209.148.235.22 5 14ms 100% 0 / 159
* Unknown Host * 72.14.209.126 6 21ms 12ms 0% 159 / 159 5ms / 65ms
* Unknown Host * 108.170.228.0 7 16ms 11ms 0% 158 / 159 7ms / 43ms
* Unknown Host * 216.239.35.233 8 10ms 12ms 0% 158 / 159 5ms / 26ms
iad23s25-in-f14.1e100.net 172.217.1.14 9 8ms 10ms 1% 157 / 159 5ms / 21ms

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Xbox one and nhl 21 high pings

@RogersAndy  here are a few more test done just now me and brother are still exp high pings with packet loss

 

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms puma7-atom.ht.home [192.168.0.1]
2 20 ms 12 ms 20 ms 99.240.xxx.x
3 14 ms 16 ms 13 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 12 ms 15 ms 13 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 18 ms 20 ms 13 ms 209.148.235.210
6 14 ms 13 ms 12 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * 29 ms 35 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 31 ms 34 ms 32 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 33 ms 27 ms 30 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 31 ms 33 ms 29 ms 159.153.92.98
12 37 ms 35 ms 31 ms 159.153.92.78
13 30 ms 35 ms 23 ms da2.gos.ea.com [159.153.64.173]


Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms puma7-atom.ht.home [192.168.0.1]
2 18 ms 32 ms 12 ms 99.240.xxx.x
3 14 ms 15 ms 12 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 19 ms 13 ms 17 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 23 ms 7 ms 9 ms 209.148.235.210
6 11 ms 13 ms 16 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * 33 ms 35 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * 35 ms * ae23.cs3.iad93.us.eth.zayo.com [64.125.28.189]
9 35 ms 29 ms 27 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 27 ms 28 ms 30 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 28 ms 32 ms 27 ms 159.153.92.98
12 32 ms 31 ms 30 ms 159.153.92.78
13 40 ms 28 ms 33 ms da2.gos.ea.com [159.153.64.173]

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Xbox one and nhl 21 high pings

@CommunityHelps @RogersAndy

Is there a fix in the works ? It’s brutal playing online with nhl21 nothing but lag and high pings.. for a test a put my phone on hotspot with another provider and I wasn’t getting issues like I’m getting with Rogers
RogersAndy
Moderator
Moderator
Posts: 554

Re: Xbox one and nhl 21 high pings

Hey @lethalsniper.

 

Based on the traceroutes provided there doesn't appear to be a visible issue within the Rogers network. We're unable to validate traceroute information provided from any other source than command prompt (ex:EA software). If you're able to identify latency that exceeds 100ms within the Rogers network we can escalate the concern for you however anything less than that we don't have any ability to action it.

 

@RogersAndy

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Xbox one and nhl 21 high pings

I already did @RogersAndy


Ping statistics for 172.217.1.164: www.google.com
Packets: Sent = 1452, Received = 1443, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 516ms, Average = 13ms

And as for the CMTS when pinging I’m getting roughly 528 ms
lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Xbox one and nhl 21 high pings

@RogersAndy  @RogersCorey @CommunityHelps  these tests done this morning .. last night very high latency and slow up and down speeds and still no answers on why this is starting to get annoying can someone please acknowledge this has you see there is something going on from test below

 

Tracing route to googl.com [172.217.0.228]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms puma7-atom.ht.home [192.168.0.1]
2 * 12 ms 11 ms 99.240.xxx.x
3 13 ms 31 ms 14 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 14 ms 20 ms 12 ms 0-5-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.217]
5 26 ms 20 ms 20 ms 209.148.235.30
6 12 ms 16 ms 12 ms 72.14.209.126
7 13 ms 18 ms 8 ms 172.253.72.7
8 14 ms 28 ms 15 ms 108.170.226.219
9 16 ms 15 ms 8 ms dfw06s38-in-f4.1e100.net [172.217.0.228]

 

 

Tracing route to googl.com [172.217.164.196]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms puma7-atom.ht.home [192.168.0.1]
2 14 ms 16 ms 19 ms 99.240.xxx.x
3 15 ms 13 ms 17 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 12 ms 17 ms 9 ms 3033-cgw01.bloor.rmgt.net.rogers.com [209.148.232.77]
5 515 ms 9 ms 18 ms 209.148.235.30
6 19 ms 12 ms 10 ms 72.14.209.126
7 17 ms 22 ms 11 ms 209.85.249.37
8 24 ms 12 ms 17 ms 216.239.42.139
9 15 ms 15 ms 9 ms yyz12s04-in-f4.1e100.net [172.217.164.196]

 

 

1 2 ms 1 ms 2 ms puma7-atom.ht.home [192.168.0.1]
2 19 ms 18 ms 14 ms 99.240.xxx.x
3 16 ms 14 ms 15 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 12 ms 13 ms 12 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 14 ms * 11 ms 209.148.235.210
6 15 ms 18 ms 10 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * 31 ms 31 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 34 ms 31 ms 34 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 29 ms 28 ms 28 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 32 ms 33 ms 30 ms 159.153.92.98
12 28 ms 30 ms 26 ms 159.153.92.78
13 30 ms 31 ms 29 ms da2.gos.ea.com [159.153.64.173]

 

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms puma7-atom.ht.home [192.168.0.1]
2 16 ms 17 ms 14 ms 99.240xxx.x
3 14 ms 14 ms 11 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 247 ms 12 ms 11 ms 0-4-0-9-cgw01.bloor.rmgt.net.rogers.com [209.148.233.213]
5 17 ms 13 ms 12 ms 209.148.235.210
6 17 ms 19 ms 16 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * 35 ms 31 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 33 ms 39 ms 33 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 28 ms 28 ms 37 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 33 ms 38 ms 29 ms 159.153.92.98
12 35 ms 30 ms 27 ms 159.153.92.78
13 30 ms 32 ms 25 ms bfbc2-ps3.gos.ea.com [159.153.64.173]