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Wrong time in yahoo email

Gordoonski
I Plan to Stick Around

 

I use my Rogers Yahoo email account via Safari on my iPhone6. When I access my inbox, the emails show they are received 6 hours later than they should be. On my laptop and iPad, the emails show the proper time. How do I change the time for the emails on my iPhone (NOT using the mail app)?

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Wrong time in yahoo email

Thanks so much for your reply @Gordoonski!

I apologize for the delay in mine Smiley Embarassed

 

I appreciate that you gave us the detailed breakdown of events.

I also think that your trip may have something to do with the issue encountered.

 

Was the reset performed, after you got back to Canada?

 

Could you try to completely log out of your email account, on browser, and then clear your Safari Cache?

I hope this does not cause an inconvenience. Just so you know, it will also erase browser history.

 

To do so: 

  1. Go to Settings > Safari
  2. Scroll to the bottom of the page and choose Clear History and Website Data
  3. Confirm that you want to do this by tapping on Clear History and Data of Safari.

Once that is completed, you can try and log into your webmail again.

 

Let us know how that goes!

 

If this does not resolve your issue, we can open a ticket in order to have this looked into.

This will, however, require access to your account.

 

Please reach out to us via PM @CommunityHelps next time you're online.

To learn more about our Private Messaging system, please visit this page.

 

RogersMaude

View solution in original post

14 REPLIES 14

Re: Wrong time in yahoo email

RogersMaude
Moderator
Moderator

Good evening @Gordoonski,

 

Thank you for you post & Welcome to the Rogers Community Forums!

 

Incorrect time on incoming emails can be confusing, making it difficult to keep track of when it was received. 

I totally understand the importance of rectifying this, in order to remain organized.

 

I am hoping you were able to resolve the issue you are experiencing, since you originally posted.

In order to assist you further, we need to ask you a few additional questions:

 

  • When did this start happening, or when did you notice it first?
  • Is it exactly 6 hours off, meaning that a wrong time zone is set somewhere?
  • What troubleshooting measures have you tried, since you realized this?

Looking forward to your reply!

 

RogersMaude

Re: Wrong time in yahoo email

Gordoonski
I Plan to Stick Around

Thank you for your response.

 

I first noticed the incorrect time when I returned from a trip to South Africa. While I was there, there was a 7 hour time difference from EST, but because of daylight savings time here now, the difference is 6 hours. So I am led to believe that it has something to do with my trip there. The odd thing, is that on my ipad, the times are all correct. (I use the mail app to access my mail there). And on my laptop, using Safari to access the Rogers Yahoo mail, the times are also correct. It is only on my iphone, again using Safari to access the Rogers Yahoo mail, that the times are exactly 6 hours different.

 

In terms of troubleshooting, I've looked at the settings on my iphone for time, clock, etc. and all seem to be set correctly for EDT (Ontario). I also did a reset of the phone, but that hasn't changed anything.  I don't recall changing any setting before I left for South Africa, nor while I was there. So I'm pretty much stumped as to why this is happening. If you can offer any suggestions as to what I should check on my iphone, I would be most appreciative.

 

Thanks,

GF

Re: Wrong time in yahoo email

Gordoonski
I Plan to Stick Around

Maude, are you there? Maude?

Re: Wrong time in yahoo email

Thanks so much for your reply @Gordoonski!

I apologize for the delay in mine Smiley Embarassed

 

I appreciate that you gave us the detailed breakdown of events.

I also think that your trip may have something to do with the issue encountered.

 

Was the reset performed, after you got back to Canada?

 

Could you try to completely log out of your email account, on browser, and then clear your Safari Cache?

I hope this does not cause an inconvenience. Just so you know, it will also erase browser history.

 

To do so: 

  1. Go to Settings > Safari
  2. Scroll to the bottom of the page and choose Clear History and Website Data
  3. Confirm that you want to do this by tapping on Clear History and Data of Safari.

Once that is completed, you can try and log into your webmail again.

 

Let us know how that goes!

 

If this does not resolve your issue, we can open a ticket in order to have this looked into.

This will, however, require access to your account.

 

Please reach out to us via PM @CommunityHelps next time you're online.

To learn more about our Private Messaging system, please visit this page.

 

RogersMaude

View solution in original post

Re: Wrong time in yahoo email

Gordoonski
I Plan to Stick Around

Thank you Maude. Your solution worked like a charm. Yahoo! (No pun intended!)

Re: Wrong time in yahoo email

You're most welcome @Gordoonski -

I'm glad we were able to work together and very happy to know it is finally resolved!

 

Yahoo! Smiley Wink

 

RogersMaude

Re: Wrong time in yahoo email

Had similar problem and your "solution" resolved nothing -- still displays wrong times

Re: Wrong time in yahoo email

borford
Rogers Employee
Rogers Employee

@F2015 wrote:

Had similar problem and your "solution" resolved nothing -- still displays wrong times


Have you tried to access your email from another computer or device to see if it is isolated to just that one device?

 

Brian

Re: Wrong time in yahoo email

Gordoonski
I Plan to Stick Around
And my iPhone is back to the same old tricks, except now the emails are 4 hours wrong, not six.

Re: Wrong time in yahoo email

Hello @Gordoonski

 

Thanks for posting on the Community Forums! Smiley Happy

 

Have you tried to see if the wrong time shows on other clients as well? Can you confirm the time on the Rogers Yahoo desktop verison?

 

 

RogersPrasana

Re: Wrong time in yahoo email

Gordoonski
I Plan to Stick Around

The time is correct on all my other devices (iPad, laptop). My iPhone continues to show the time as 4 hours ahead.   For example, the email I received alerting me to your message shows as 2:15 pm on my iPhone, and 10:15 on my iPad and laptop. 

Re: Wrong time in yahoo email

57
Resident Expert
Resident Expert

@Gordoonski:

 

Did you try redoing the instructions outlined in post 5?  Did that have any effect this time?  Is there anything you remember doing that may have precipitated this happening again - for example, making a call to another time zone, etc?  Using maps to a distant location? Any other settings in the phone that may make it think it's not in EDT zone?



Re: Wrong time in yahoo email

Gordoonski
I Plan to Stick Around

I've tried those instructions again several times, still 4 hours difference. I can't think of anything I've done to create this problem. 

Re: Wrong time in yahoo email

Gordoonski
I Plan to Stick Around

Emails are now showing correct time. I did change Settings--Cellular--Time to OFF. Not sure if that was the cause/solution, but everything seems to be time accurate again.