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Wi-Fi Home Network Not Visible

Mainardguy12
I've Been Here Awhile
 

For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the ignite TV  doesn't work and it asks us to reset the modem. When we do reset the modem we then have to reconnect all our devices. I cant see anywhere we can make network visible. 

 

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4 REPLIES 4

Re: Wi-Fi Home Network Not Visible

Mainardguy12
I've Been Here Awhile

has nobody else had this issue before?

Re: Wi-Fi Home Network Not Visible

Good day, @Mainardguy12!

 

Thanks for sharing your concern with the rest of the community! I can certainly understand how this would present a problem for you. 😞

 

To start, I would suggest a modem reboot and then check again to see if your WiFi network reappears.  If no luck, then I'd recommend trying a factory reset of your modem and then go through the set-up process once more. This should resolve the issue. Kindly keep us posted on the results! 

 

If anyone else in the community is/has experienced this, please feel free to chime in! 

 

RogersLaura

Re: Wi-Fi Home Network Not Visible

ColdGranite
Resident Expert
Resident Expert

@Mainardguy12 wrote:
 

For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the ignite TV  doesn't work and it asks us to reset the modem. When we do reset the modem we then have to reconnect all our devices. I cant see anywhere we can make network visible. 

 

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log on to your gateway... (probably http://10.0.0.1 ... if you have not changed the default)

It will enter at the "gateway -> at a glance" page.

Select the "connection"  item (down the left side)

It will drop-down more items.

Select wifi

You will see the names of the Gateway's wifi networks ("your" networks)... for the 2.4 and 5 ghz bands, with an "edit" button on the right

Select the edit button for one of the networks.

You will get a "network configuration" page.

Scroll all the way to the bottom, and you will see a checkbox for "broadcast network name ... enabled"

 

My guess would be that in your case, that checkbox is not checked.

If your gateway was set up via the "wifi hub" app, it is probably that you will have to go back through the app to get this checked.  But if you can check it right there on the page and "save". , so much the better. 

 



Re: Wi-Fi Home Network Not Visible


@Mainardguy12 wrote:

has nobody else had this issue before?


following up my previous.

Yes, you will have to change the check mark via the wifi hub app, if the gateway was set up that way.

I recommend that you use a PC and log in to ignitewifi.rogers.com, rather than using the app.  It is a lot easier.

 

It should come with, showing your network

Select the following:

view network details

See Network

Edit Wifi (This will be on the black bar at top right)

Then scroll down until you see the checkbox "Broadcast wifi name".   It must be checked for your SSID to be visible.

 

Let us know how it went.

 

 



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