Which speed test is better to use?

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I Plan to Stick Around
Posts: 245

Which speed test is better to use?

k when trying to make a point about my up/down speeds which test is better to use when i am talking to tech support?

because these 2 never agree on what my speeds are :-)

 

the rogers one

or

www.speedtest.net

 

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Resident Expert
Resident Expert
Posts: 6,052

Which speed test is better to use?

They should be very close to each other, in terms of the final results.  For the speedtest.net server, use the Toronto Telus server if you're in central or west ontario.  If you're in eastern Ontario, or the Maritimes I would consider using the Montreal Telus server.  I'm in Ottawa and comparing the Toronto and Montreal Telus servers, the ping times are 15 ms for Toronto, 24 ms for Montreal.  Speeds are comparable 327 Mb/s down 21.7 Mb/s up on a 250/20 service.  Rogers speedtest sees a ping time of 28 ms, 2 ms for jitter and 325/21.7 Mb/s.  Historically the ping times for West Ottawa have been around 14 ms with a jitter of 0 to 1 ms.  For some reason the ping times have been doubled for the last month, but the speedtest ping times have not changed.  What ever servers you do decide to use, be consistent in using them so that you have some idea as to whether or not you're winning or losing, so to speak.



Resident Expert
Resident Expert
Posts: 13,884

Re: Which speed test is better to use?

Speed tests are really relitive... and its all based on the ENDPOINT.
(why Datalink was specifiying specific ones)

 

People seem to think that they should get the same speed across the internet.. but thats RARELY ever going to happen.  As you choose end points that you are connecting to.. the further away they are.. the more hops that it will take... latency will go up.. and your overall speed may drop.

 

(its why i HATE that there are things out ther right now.. even gov run that are "help us see what canadian broadband speeds are really like".  It does no bloody good.. if the server is in X location... each person connecting to it, will be completely different based on where they are..   I know i can get 2x better to other places than it.)

There is one way to look at it.
The rogers one, doesnt even go outside of the network really.  But its still outside of your house/area though.
So it will likely give you the most accurate reading that right out of your house, your modem, etc are all working well and ABLE to do the apropriate speeds.

Beyond that.. then using speedtest, etc.. will then give you a better 'outside' the network idea.



I Plan to Stick Around
Posts: 245

Re: Which speed test is better to use?

kk so in a nutshell which of the 2 are the preferred one when speaking to rogers TSR when they ask me what my speedtests are, cause like i keep seeing the 2 dont allways agree as to what my speeds are/should be :-)

 

also this may be the wrong place to put this but do i have a problem :-)


 Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM 4.100 2 38.983
2 591000000 256QAM 3.600 1 38.983
3 603000000 256QAM 4.200 3 38.983
4 609000000 256QAM 4.700 4 38.605
5 615000000 256QAM 3.000 5 37.636
6 621000000 256QAM -0.300 6 37.356
7 633000000 256QAM -6.000 7 35.595
8 639000000 256QAM -6.100 8 35.084
9 645000000 256QAM -5.400 9 35.595
10 651000000 256QAM -5.000 10 35.780
11 657000000 256QAM -3.800 11 35.595
12 663000000 256QAM -2.400 12 36.387
13 669000000 256QAM -0.900 37 36.610
14 675000000 256QAM 0.200 38 36.387
15 681000000 256QAM -0.700 39 36.387
16 687000000 256QAM -1.500 40 35.780
17 693000000 256QAM -2.500 41 35.780
18 699000000 256QAM -3.500 42 35.780
19 705000000 256QAM -4.200 43 35.780
20 711000000 256QAM -5.100 44 35.084
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 38596000 ATDMA - 64QAM 36.000 1 3200000
2 23700000 ATDMA - 64QAM 32.000 3 6400000
3 30596000 ATDMA - 64QAM 33.500 2 6400000

Resident Expert
Resident Expert
Posts: 13,884

Re: Which speed test is better to use?

If you are talking to a rogers rep.. i would say use the rogers one generally.. its more in line what their tests (which are completely different, etc from wat we see).

 

 

Taking a look at your signal levels there though.. may be some slight issue.

While not competely out of spec (+/- 10)..
What concerns me more.. is the jump around.. that the signal levels from channel to channel go up and down a lot.

May be something (a splitter, connector, etc) that is starting to fail in the house somewhere.



I Plan to Stick Around
Posts: 245

Re: Which speed test is better to use?

kk thanks ill give tech a call and have them come out and check stuff only 6yrs for a brand spanking new cable/internet install for a home that never had it before :-)

I Plan to Stick Around
Posts: 245

Re: Which speed test is better to use?

so with these kind of rogers speed tests results guess i am going to defently need an inhouse visit :-) these test were done randomly over the last 6 days one per day..

 

94.14/11.93

199.65/19.75

78.28/21.50

93.20/17.02

77.11/17.22

157.60/21.47

 

 

I Plan to Stick Around
Posts: 245

Re: Which speed test is better to use?

srry my connection is 250/20

Resident Expert
Resident Expert
Posts: 6,052

Re: Which speed test is better to use?

As @Gdkitty indicated, you're signal levels on the downstream have a pretty large spread from top to bottom, about 8 dBmV. Typically they're in a 1 to 3 dBmV spread.  So, thats not normal despite that fact that yes, they are within the spec'd signal ranges.  The upstream is slightly low as well, which is also unusual.  With a 250/20 service, good signal levels and nothing unusual going on between the node and the modem, you should be seeing 300+ Mb/s down, 20+ Mb/s up for peak speeds with Rogers Speedboost kicking in.  When you talk with tech support have the CSR run a signal check on the modem and node and indicate that you're looking for a tech visit to sort out the speed issues.  Make sure that you indicate that your download / upload data rates are absolutely inconsistent and nowhere near what they should be.  That should counter any opposition you might hear due to the fact that yes, the signal levels are within the spec'd ranges.  Or, in other words, you're looking for the data rates that you are paying for.  If you have any other issues with Cable TV or Home Phone service, make sure that you indicate that as well.



I Plan to Stick Around
Posts: 245

Re: Which speed test is better to use?

thank you very much for the nfo got it copied and pasted to my notepad for refrence..

one other thing that i am curious about is what would i expect to see on my home computer for accaull dl/ul rates when i reciving or sending files  cause what i accually see is 30/2.7  and a lot of times if i am downloading/uploading at the same time then i see my upload will drop dramicatllly till my download finishes?