Weak Signal Strength.

[MichaelJBull777]

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-11.300	23	35.084
2	561000000	256QAM	-7.700	2	34.346
3	567000000	256QAM	-7.900	3	33.487
4	573000000	256QAM	-8.000	4	33.377
5	579000000	256QAM	-8.200	5	33.957
6	585000000	256QAM	-8.500	6	34.484
7	591000000	256QAM	-8.500	7	35.780
8	597000000	256QAM	-8.300	8	35.780
9	603000000	256QAM	-7.600	9	36.610
10	609000000	256QAM	-7.200	10	37.356
11	615000000	256QAM	-7.200	11	37.356
12	621000000	256QAM	-7.400	12	37.356
13	633000000	256QAM	-7.900	13	36.610
14	639000000	256QAM	-8.000	14	36.610
15	645000000	256QAM	-8.800	15	36.610
16	651000000	256QAM	-8.800	16	36.387
17	657000000	256QAM	-9.200	17	36.610
18	663000000	256QAM	-9.600	18	36.387
19	669000000	256QAM	-10.400	19	35.780
20	675000000	256QAM	-10.600	20	29.103
21	681000000	256QAM	-11.200	21	31.915
22	687000000	256QAM	-10.900	22	35.084
23	555000000	256QAM	-7.500	1	31.689
24	699000000	256QAM	-11.300	24	34.484
25	705000000	256QAM	-11.100	25	35.100
26	711000000	256QAM	-11.200	26	34.600
27	717000000	256QAM	-11.200	27	34.300
28	723000000	256QAM	-11.700	28	32.900
29	825000000	256QAM	-17.000	29	30.600
30	831000000	256QAM	-17.100	30	30.500
31	837000000	256QAM	-17.400	31	29.900
32	843000000	256QAM	-17.400	32	29.800

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	23700000	ATDMA - 64QAM	41.750	2	6400000
2	38596000	ATDMA - 64QAM	42.750	3	3200000
3	30596000	ATDMA - 64QAM	42.000	1	6400000

basically have weak signal strength in my condo... 

*Edited Labels*

[Datalink]

@MichaelJBull777 call tech support and ask the CSR to run a signal check on your modem.  That should fail automatically, leading to a conversation to have a tech visit your home at your convenience.

[Alex4161]

@MichaelJBull777

If you are in a Condo, they might be a foward attenuator on the line used to to decrease the signal strength.  A tech should be able to identify the issue and replace the attenuator on your line to improve the signal.

One suggestion is to make sure that when the tech visits, that they can access the telecom room where all the wiring is.  If they cannot, they won't be able to do anything to help you.  You can contact your Super in the building to find out what the process is.

[Bramage]

How did this issue work out?  Resolved?

[RogersCorey]

Good morning @Bramage!

Are you just curious to know whether or not the issue was resolved or are you experiencing a similar issue with your own connection? We always appreciate users who take an interest in other community members concerns but we also want to make sure your service is working properly too!

If you're encountering similar issues, please reach out to us via @CommunityHelps and I will investigate.

Regards,

RogersCorey

[Bramage]

No thanks, brother, all is well with my service,  Cheers.