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Weak Signal Strength.

MichaelJBull777
I've Been Around
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 693000000 256QAM -11.300 23 35.084
2 561000000 256QAM -7.700 2 34.346
3 567000000 256QAM -7.900 3 33.487
4 573000000 256QAM -8.000 4 33.377
5 579000000 256QAM -8.200 5 33.957
6 585000000 256QAM -8.500 6 34.484
7 591000000 256QAM -8.500 7 35.780
8 597000000 256QAM -8.300 8 35.780
9 603000000 256QAM -7.600 9 36.610
10 609000000 256QAM -7.200 10 37.356
11 615000000 256QAM -7.200 11 37.356
12 621000000 256QAM -7.400 12 37.356
13 633000000 256QAM -7.900 13 36.610
14 639000000 256QAM -8.000 14 36.610
15 645000000 256QAM -8.800 15 36.610
16 651000000 256QAM -8.800 16 36.387
17 657000000 256QAM -9.200 17 36.610
18 663000000 256QAM -9.600 18 36.387
19 669000000 256QAM -10.400 19 35.780
20 675000000 256QAM -10.600 20 29.103
21 681000000 256QAM -11.200 21 31.915
22 687000000 256QAM -10.900 22 35.084
23 555000000 256QAM -7.500 1 31.689
24 699000000 256QAM -11.300 24 34.484
25 705000000 256QAM -11.100 25 35.100
26 711000000 256QAM -11.200 26 34.600
27 717000000 256QAM -11.200 27 34.300
28 723000000 256QAM -11.700 28 32.900
29 825000000 256QAM -17.000 29 30.600
30 831000000 256QAM -17.100 30 30.500
31 837000000 256QAM -17.400 31 29.900
32 843000000 256QAM -17.400 32 29.800
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 23700000 ATDMA - 64QAM 41.750 2 6400000
2 38596000 ATDMA - 64QAM 42.750 3 3200000
3 30596000 ATDMA - 64QAM 42.000 1 6400000

 

basically have weak signal strength in my condo... 

 

*Edited Labels*

5 REPLIES 5

Re: Weak Signal Strength.

Datalink
Resident Expert
Resident Expert

@MichaelJBull777 call tech support and ask the CSR to run a signal check on your modem.  That should fail automatically, leading to a conversation to have a tech visit your home at your convenience.



Re: Weak Signal Strength.

Alex4161
I'm a Reliable Contributor

@MichaelJBull777

 

If you are in a Condo, they might be a foward attenuator on the line used to to decrease the signal strength.  A tech should be able to identify the issue and replace the attenuator on your line to improve the signal.

 

One suggestion is to make sure that when the tech visits, that they can access the telecom room where all the wiring is.  If they cannot, they won't be able to do anything to help you.  You can contact your Super in the building to find out what the process is.

 

 

Re: Weak Signal Strength.

Bramage
I've Been Here Awhile

How did this issue work out?  Resolved?

Re: Weak Signal Strength.

Good morning @Bramage!

 

Are you just curious to know whether or not the issue was resolved or are you experiencing a similar issue with your own connection? We always appreciate users who take an interest in other community members concerns but we also want to make sure your service is working properly too!

 

If you're encountering similar issues, please reach out to us via @CommunityHelps and I will investigate.

 

Regards,

RogersCorey

Re: Weak Signal Strength.

Bramage
I've Been Here Awhile

No thanks, brother, all is well with my service,  Cheers.