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Very slow connection 250u

MarcosSilva
I'm Here A Lot

So, I have the 250u internet package and I'm getting really slow connection.

 

Rogers Speed Test says it goes from 10mbps to max 30mbps (wireless)

Wired it was 60mbps

 

Tried in another laptop and got the same 10mbps wireless 

 

I have the CGN3ACSMR.

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 621000000 256QAM 5.200 78 38.605
2 591000000 256QAM 6.100 73 38.983
3 597000000 256QAM 5.800 74 38.605
4 603000000 256QAM 5.800 75 38.605
5 609000000 256QAM 5.700 76 38.983
6 615000000 256QAM 5.300 77 38.605
7 633000000 256QAM 5.300 79 37.356
8 639000000 256QAM 5.600 80 38.605
9 645000000 256QAM 5.500 81 38.605
10 651000000 256QAM 5.400 82 37.636
11 657000000 256QAM 5.700 83 37.356
12 663000000 256QAM 5.700 84 37.636
13 669000000 256QAM 5.700 85 38.605
14 675000000 256QAM 5.800 86 37.356
15 681000000 256QAM 5.800 87 37.636
16 687000000 256QAM 6.000 88 37.636
17 693000000 256QAM 6.000 89 37.356
18 699000000 256QAM 5.900 90 37.636
19 705000000 256QAM 6.000 91 37.636
20 711000000 256QAM 6.200 92 37.356
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 38596000 ATDMA - 64QAM 37.000 1 3200000
2 23700000 ATDMA - 64QAM 35.750 3 6400000
3 30596000 ATDMA - 64QAM 37.250 2 6400000

 

***Edited Labels***

23 REPLIES 23

Re: Very slow connection 250u

@dragonttk

 

re-confirm with a wired connection and do some ping's and tracert's for packet loss and latency tests

 

it looks like rogers has networking issues or something has changed in your building 

 

once you have your result's, file a complaint using the Share a Concern link at rogers.com and be sure to address it to the President's Office inside your message body

 

i'm currently having some severe loss of service with sporadic latency problems... rogers has once again messed with my area or my provisioning... this company is out of control as usual

Re: Very slow connection 250u

mafiaboy01
I Plan to Stick Around

Hi,

 

So today I decided to upgrade my package from the 100u to 250u since it was only $10 more. The new setting reflect on the my rogers account however my download peaks around 150mbps which is what I was getting before. Upload speed is now 20mbps.

 

I've restarted me modem but it didn't make a difference. All the computers I'm testing on are wired with gigabit connections.

 

I have the 250u at my other location and get 300+mbps.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1657000000256QAM-5.7004136.387
2363000000256QAM-3.9001037.356
3369000000256QAM-3.9001137.356
4375000000256QAM-3.9001237.356
5381000000256QAM-4.1001337.356
6387000000256QAM-4.2001436.610
7393000000256QAM-4.2001536.610
8399000000256QAM-3.9001636.610
9405000000256QAM-3.9001736.610
10411000000256QAM-3.8001836.387
11417000000256QAM-3.4001937.356
12423000000256QAM-3.2002037.356
13429000000256QAM-3.0002137.636
14435000000256QAM-2.9002237.636
15441000000256QAM-3.2002337.356
16447000000256QAM-3.3002437.636
17555000000256QAM-4.4002537.356
18561000000256QAM-4.4002637.356
19567000000256QAM-4.2002737.636
20573000000256QAM-4.0002838.605
21357000000256QAM-4.500936.610
22663000000256QAM-5.7004236.387
23669000000256QAM-5.8004336.387
24675000000256QAM-5.4004436.387
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM41.75016400000
238596000ATDMA - 64QAM42.50033200000
323700078ATDMA - 64QAM40.25026400000

 

My signal quality is decent. Does it normally take some time for the package upgrade to take effect?

 

I'm also on firmware 4.5.8.22

 

Any help would be appreciated.

 

Edit: Nvm solved my problem

Re: Very slow connection 250u

sureshsingh6117
I've Been Here Awhile

You need to separate the wire and wireless issues. First thing to do is get the modem running properly for wired 250/20. With Rogers speedboost kicking in you should see peak rates of +300 Mb/s downstream, 21-22 Mb/s upstream. Your downstream signal levels are higher than normal, they should be down around 0 dBmV, but, where they are at the present time shouldn't be causing problems. Signal to noise is good and your upstream signal levels are good. Are you in an apartment, condo, highrise etc, etc by any chance. The fact that your downstream levels are fairly high with normal upstream levels leads me to wonder about where you live.