cancel
Showing results for 
Search instead for 
Did you mean: 

Very slow connection 250u

MarcosSilva
I'm Here A Lot

So, I have the 250u internet package and I'm getting really slow connection.

 

Rogers Speed Test says it goes from 10mbps to max 30mbps (wireless)

Wired it was 60mbps

 

Tried in another laptop and got the same 10mbps wireless 

 

I have the CGN3ACSMR.

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 621000000 256QAM 5.200 78 38.605
2 591000000 256QAM 6.100 73 38.983
3 597000000 256QAM 5.800 74 38.605
4 603000000 256QAM 5.800 75 38.605
5 609000000 256QAM 5.700 76 38.983
6 615000000 256QAM 5.300 77 38.605
7 633000000 256QAM 5.300 79 37.356
8 639000000 256QAM 5.600 80 38.605
9 645000000 256QAM 5.500 81 38.605
10 651000000 256QAM 5.400 82 37.636
11 657000000 256QAM 5.700 83 37.356
12 663000000 256QAM 5.700 84 37.636
13 669000000 256QAM 5.700 85 38.605
14 675000000 256QAM 5.800 86 37.356
15 681000000 256QAM 5.800 87 37.636
16 687000000 256QAM 6.000 88 37.636
17 693000000 256QAM 6.000 89 37.356
18 699000000 256QAM 5.900 90 37.636
19 705000000 256QAM 6.000 91 37.636
20 711000000 256QAM 6.200 92 37.356
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 38596000 ATDMA - 64QAM 37.000 1 3200000
2 23700000 ATDMA - 64QAM 35.750 3 6400000
3 30596000 ATDMA - 64QAM 37.250 2 6400000

 

***Edited Labels***

23 REPLIES 23

Re: Very slow connection 250u

good info from datalink

 

to get reasonable speeds on wifi, an n300 adapter is best

 

in addition, you can have tech support change the bandwidth from 20 to 20/40 mhz... however you'll likely have too much interference within your building to get 40

 

check the link rate on your laptop connection... if you are getting 72.2 it means you have an n150... 144.5 means an n300... and half the link rate means you are getting 20mhz bandwidth

 

once tech support changes the setting to 20/40, you may see double the link rate i.e. 150 or 300

 

if your link rate is lower than the above, move closer to the router to get 4 or 5 bars and make sure the wireless setting is WPA/WPA2 with AES in your wireless security and make sure you have a wireless n setting (b/g/n or g/n or just n).

 

All this assumes you have wireless n on your laptop.

Re: Very slow connection 250u

MarcosSilva
I'm Here A Lot

Testing it with a Galaxy S6, the speed was 300+ mbps.

 

So the problem is with my laptop. Just bought it, it comes with a Broadcom 802.11n Network Adapter.

 

Would you guys recommend any USB Wireless adapters that would solve the issue?

 

Thanks a lot.

Re: Very slow connection 250u

We have recommended the Asus USB-AC56 before.  I don't think that we've seen any negative feedback from that recommendation. However, as usual, you need to have a look at a few reviews to see what you think.  It has an extended antenna that can be removed. Here's a couple links to look at:

 

http://www.wirelesshack.org/what-is-the-fastest-usb-wifi-adapter.html

 

http://www.techhive.com/article/2090556/hardware/tested-we-push-six-802-11ac-wi-fi-usb-adapters-to-t...

 

 

Does the specific model number for the adapter show up in the Device Manager?  It should.  Can you copy and paste in that model number?  Same with the ethernet port adapter.



Re: Very slow connection 250u


@MarcosSilva wrote:

Testing it with a Galaxy S6, the speed was 300+ mbps.

 

So the problem is with my laptop. Just bought it, it comes with a Broadcom 802.11n Network Adapter.

 

Would you guys recommend any USB Wireless adapters that would solve the issue?

 

Thanks a lot.


What model of laptop is it, and do you have the technical skills to open it up and replace the network card if it is one with an upgradeable network card (i.e.  not HP/Lenovo most of the time)?

 

Sadly, this situation is a problem we see far too often these days - lots of computers with cheap low-end network cards being sold out there, meanwhile Rogers is pushing 100/250 packages very hard. Whoops.

Re: Very slow connection 250u


@jszentir wrote:

good info from datalink

 

to get reasonable speeds on wifi, an n300 adapter is best


These days, I'd really be recommending 802.11ac, ideally the 2-stream (866 megabits) kind. Of course, most 802.11ac-equipped Windows machines have the single stream 433 megabits/sec flavour... (which is still infinitely better than the single-stream single-band sorry excuses of a wireless card generally advertised as '802.11n')