So, I have the 250u internet package and I'm getting really slow connection.
Rogers Speed Test says it goes from 10mbps to max 30mbps (wireless)
Wired it was 60mbps
Tried in another laptop and got the same 10mbps wireless
I have the CGN3ACSMR.
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||38596000||ATDMA - 64QAM||37.000||1||3200000|
|2||23700000||ATDMA - 64QAM||35.750||3||6400000|
|3||30596000||ATDMA - 64QAM||37.250||2||6400000|
re-confirm with a wired connection and do some ping's and tracert's for packet loss and latency tests
it looks like rogers has networking issues or something has changed in your building
once you have your result's, file a complaint using the Share a Concern link at rogers.com and be sure to address it to the President's Office inside your message body
i'm currently having some severe loss of service with sporadic latency problems... rogers has once again messed with my area or my provisioning... this company is out of control as usual
Hi, So today I decided to upgrade my package from the 100u to 250u since it was only $10 more. The new setting reflect on the my rogers account however my download peaks around 150mbps which is what I was getting before. Upload speed is now 20mbps. I've restarted me modem but it didn't make a difference. All the computers I'm testing on are wired with gigabit connections. I have the 250u at my other location and get 300+mbps. My signal quality is decent. Does it normally take some time for the package upgrade to take effect? I'm also on firmware 188.8.131.52 Any help would be appreciated.
Edit: Nvm solved my problem
You need to separate the wire and wireless issues. First thing to do is get the modem running properly for wired 250/20. With Rogers speedboost kicking in you should see peak rates of +300 Mb/s downstream, 21-22 Mb/s upstream. Your downstream signal levels are higher than normal, they should be down around 0 dBmV, but, where they are at the present time shouldn't be causing problems. Signal to noise is good and your upstream signal levels are good. Are you in an apartment, condo, highrise etc, etc by any chance. The fact that your downstream levels are fairly high with normal upstream levels leads me to wonder about where you live.